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Gemstone Construction Reviews (2)

Initial Business Response / [redacted] (1000, 9, 2015/07/07) */ The consumer and I spoke of a renovation back in We worked on this for about months prior to beginning constructionWe started construction May of In November we were substantially completed and the consumers decided they wanted to move into the house as they had sold the house they were living in and had no place to go This was prior to us completing the job They moved all of their furniture, belongings, pet, and so forth into the homeI made every effort to complete the job, however, Mrs [redacted] consistently was indecisiveShe couldn't make tile selections, etcWe would come back once a week, once every week, depending on when she called to finish itemsThings went from bad to worseShe brought in a number of her own subcontractors; painters, counter top people, carpet peopleI inherited responsibility of taking care of all of the issues pertaining to the whole project even though much of the work wasn't under my control or supervision I'd like to point out that there was no signed contract on this dealI was working on a time and material basis and the consumer paid me regularly for the time and material I invested in the jobI was not contracted to do this entire projectShe told me what she wanted done and I did it for her She talks about me not properly grouting the floorWe did tile work and she was allegedly unhappy with it and brought in her own tile man to repair instead of asking me to repair it or telling me it was badI was not given an opportunity to correct any issues that may have been presentWhen the tile man came in and redid the work, they basically redesigned the bathroomIn my mind, she just wanted to redesign the bathroomI gave her a $7,credit (ie the money she owed me for work I had done) to offset the cost of redoing the bathroomI have rectified, in my mind, any issues she may have had with that tile by paying for the redo She also brought in an interior decorator after the project was underway and things, again, went bad to worse She talks about the heating unit being hooked up to the wrong voltageThere is only one voltage in that house and it is 120, which does not usually fry anything as it is a low voltageIt seems unlikely that the heating pad under the floor was burned outI am not a professional on this item but understand that it may be the control that is burned out but not the heating element itselfI didn't put that heating pad in, the tile guy did On the fireplace hearthThis consumer came back and said she wanted a 1/8th inch grout jointWe used a different spacer and then the consumer came back wanting it tighter After they moved in she had still not picked a replacement tile for the stuff we tore outWe put it in, she didn't like it so we tore it out, and she never decided on a replacementThere is not much I can do about that I know nothing about the guest bathroom tile being removedHer and her designer provided the tile to meWhen we got there we started the floor and ran out of tile halfway throughThey had to go back and order new tile and we waited for it to come in and finished the floor when it came inWhen you stop a tile floor mid floor, especially in a small room like that, it is hard to start again because the previous tiles are solidly placed and will not shiftShe forced us to install the tile on two separate occasions As far as the hardware on the cabinetsThe designer picked three different lengths, all the same style but different lengthsThe designer set the handles on the counter tops where she thought she wanted them put but apparently there was a misunderstanding of which cabinets went to which handles with no written instructionYes, there were or of them where we put the inch handles instead of inch or vice versaThe decision was that it was ok because we didn't want to order all new doorsI would say this was a three way fault and the designer should have been more specific where they wanted these handlesAgain, they purchased all of this stuff As far as the lights and the difference in priceWe were originally going to put standard lights in and were suggested we put in new LED typesThey agreed to thatThe fixtures were more expensive and when it came down to wanting to pay for it, she didn't want to pay the higher costShe just doesn't like the fact that she has to pay for them There was a stress crack in the ceiling in the laundry room and we did patch itWe put several coats on itShe had her own painter doing the painting and it is for a painter to sand and paint the ceilings but the consumer believes we should have done thatThis was a very minor stress crack The hardwood floors were put in prior to the kitchen cabinetsThe stain and finish was put on and prior to occupancy we would come back and screen the floor and put the final third coat on the floorThat was always the intention and practiceThe consumers moved in before this could be doneI was not to pay for this and we always intended to put the third coat on and she consumer would have to pay for thatShe would pay for it regardless whether my floor man did it or she had someone else to do it There is some truth to the baseboardsWe did cut themThe consumer didn't want to me to install until the floor had its final coatWe were never able to do that final coatWe were stalled at every turn by the consumer in trying to complete the job The Pella window was installed fineThe latch to close the sash did not latch just right and the consumer did not like thatIt has nothing to do with the way it was installed and is most likely just a misaligned latchIt is something we could have looked at and we did look at it a couple times and were going to get Pella back in there to look at it The mantle goes in after the tileThe hearth tile has be installed before the mantleWe were never able to install the tile so we were not able to install the mantle There were never any liens or threats of liens being filedI explained the electrician had not been paid in full and until she paid me I could not pay the electricianI subtracted the $7,we talked about and the consumer paid meI paid the electricianEveryone has been paidI did tell her they would file liens if I did not pay themIt's a simple factAs far as the occupancy permit; I called the city after they moved in (which was a problem because you cannot move in until you get an occupancy permit)The inspector came out to look at it with all of there things moved in and could not provide the permit because of the things that were not finishedHe did allow them to get a temporary occupancy permit even though the final permit was not issuedI made the attempt to get the final permit but because she was indecisive and could not provide me with the materials I needed to get the job done, he would not grant the final occupancy permit The consumer began calling my long time subcontractors and inquiring to them when they would come back, if they were paid, etcInterfering, in essence, with my relationship with my subcontractorsShe never came to me in advanced to this asking if I could get a hold of them or asking statusesI was not very grateful for thisWhat ultimately happened was that my subcontractors started contacting me about this woman contacting them and giving them trouble I had one key to the door and will send the keyI have already paid for the floorIf she hired someone else to do something, that is her responsibility not mineShe did not pay me a lump sum and I took off with the cashShe paid me per my monthly bills that I sent her without expressing any protest When we were just about to put the final coat on the floor she asked if we were going to pay for itI explained we would not pay for it because this was always plannedShe was worried about the scratches but they would have been taken care of in the final quoteShe brought my sub in and he did the final coat after she had been living there for 3-months and the house was completely furnished with expensive art (one piece valued at $30,000) We believe this response addresses the issues and 90% of this is totally baseless

Initial Business Response /* (1000, 9, 2015/07/07) */
The consumer and I spoke of a renovation back in 2013. We worked on this for about 6 months prior to beginning construction. We started construction May of 2015. In November 2015 we were substantially completed and the consumers decided they...

wanted to move into the house as they had sold the house they were living in and had no place to go.
This was prior to us completing the job.
They moved all of their furniture, belongings, pet, and so forth into the home. I made every effort to complete the job, however, Mrs. [redacted] consistently was indecisive. She couldn't make tile selections, etc. We would come back once a week, once every week, depending on when she called to finish items. Things went from bad to worse. She brought in a number of her own subcontractors; painters, counter top people, carpet people. I inherited responsibility of taking care of all of the issues pertaining to the whole project even though much of the work wasn't under my control or supervision.
I'd like to point out that there was no signed contract on this deal. I was working on a time and material basis and the consumer paid me regularly for the time and material I invested in the job. I was not contracted to do this entire project. She told me what she wanted done and I did it for her.
She talks about me not properly grouting the floor. We did tile work and she was allegedly unhappy with it and brought in her own tile man to repair instead of asking me to repair it or telling me it was bad. I was not given an opportunity to correct any issues that may have been present. When the tile man came in and redid the work, they basically redesigned the bathroom. In my mind, she just wanted to redesign the bathroom. I gave her a $7,000 credit (ie the money she owed me for work I had done) to offset the cost of redoing the bathroom. I have rectified, in my mind, any issues she may have had with that tile by paying for the redo.
She also brought in an interior decorator after the project was underway and things, again, went bad to worse.
She talks about the heating unit being hooked up to the wrong voltage. There is only one voltage in that house and it is 120, which does not usually fry anything as it is a low voltage. It seems unlikely that the heating pad under the floor was burned out. I am not a professional on this item but understand that it may be the control that is burned out but not the heating element itself. I didn't put that heating pad in, the tile guy did.
On the fireplace hearth. This consumer came back and said she wanted a 1/8th inch grout joint. We used a different spacer and then the consumer came back wanting it tighter.
After they moved in she had still not picked a replacement tile for the stuff we tore out. We put it in, she didn't like it so we tore it out, and she never decided on a replacement. There is not much I can do about that.
I know nothing about the guest bathroom tile being removed. Her and her designer provided the tile to me. When we got there we started the floor and ran out of tile halfway through. They had to go back and order new tile and we waited for it to come in and finished the floor when it came in. When you stop a tile floor mid floor, especially in a small room like that, it is hard to start again because the previous tiles are solidly placed and will not shift. She forced us to install the tile on two separate occasions.
As far as the hardware on the cabinets. The designer picked three different lengths, all the same style but different lengths. The designer set the handles on the counter tops where she thought she wanted them put but apparently there was a misunderstanding of which cabinets went to which handles with no written instruction. Yes, there were 4 or 5 of them where we put the 8 inch handles instead of 6 inch or vice versa. The decision was that it was ok because we didn't want to order all new doors. I would say this was a three way fault and the designer should have been more specific where they wanted these handles. Again, they purchased all of this stuff.
As far as the lights and the difference in price. We were originally going to put standard lights in and were suggested we put in new LED types. They agreed to that. The fixtures were more expensive and when it came down to wanting to pay for it, she didn't want to pay the higher cost. She just doesn't like the fact that she has to pay for them.
There was a stress crack in the ceiling in the laundry room and we did patch it. We put several coats on it. She had her own painter doing the painting and it is normal for a painter to sand and paint the ceilings but the consumer believes we should have done that. This was a very minor stress crack.
The hardwood floors were put in prior to the kitchen cabinets. The stain and finish was put on and prior to occupancy we would come back and screen the floor and put the final third coat on the floor. That was always the intention and normal practice. The consumers moved in before this could be done. I was not to pay for this and we always intended to put the third coat on and she consumer would have to pay for that. She would pay for it regardless whether my floor man did it or she had someone else to do it.
There is some truth to the baseboards. We did cut them. The consumer didn't want to me to install until the floor had its final coat. We were never able to do that final coat. We were stalled at every turn by the consumer in trying to complete the job.
The Pella window was installed fine. The latch to close the sash did not latch just right and the consumer did not like that. It has nothing to do with the way it was installed and is most likely just a misaligned latch. It is something we could have looked at and we did look at it a couple times and were going to get Pella back in there to look at it.
The mantle goes in after the tile. The hearth tile has be installed before the mantle. We were never able to install the tile so we were not able to install the mantle.
There were never any liens or threats of liens being filed. I explained the electrician had not been paid in full and until she paid me I could not pay the electrician. I subtracted the $7,000 we talked about and the consumer paid me. I paid the electrician. Everyone has been paid. I did tell her they would file liens if I did not pay them. It's a simple fact. As far as the occupancy permit; I called the city after they moved in (which was a problem because you cannot move in until you get an occupancy permit). The inspector came out to look at it with all of there things moved in and could not provide the permit because of the things that were not finished. He did allow them to get a temporary occupancy permit even though the final permit was not issued. I made the attempt to get the final permit but because she was indecisive and could not provide me with the materials I needed to get the job done, he would not grant the final occupancy permit.
The consumer began calling my long time subcontractors and inquiring to them when they would come back, if they were paid, etc. Interfering, in essence, with my relationship with my subcontractors. She never came to me in advanced to this asking if I could get a hold of them or asking statuses. I was not very grateful for this. What ultimately happened was that my subcontractors started contacting me about this woman contacting them and giving them trouble.
I had one key to the door and will send the key. I have already paid for the floor. If she hired someone else to do something, that is her responsibility not mine. She did not pay me a lump sum and I took off with the cash. She paid me per my monthly bills that I sent her without expressing any protest.
When we were just about to put the final coat on the floor she asked if we were going to pay for it. I explained we would not pay for it because this was always planned. She was worried about the scratches but they would have been taken care of in the final quote. She brought my sub in and he did the final coat after she had been living there for 3-5 months and the house was completely furnished with expensive art (one piece valued at $30,000).
We believe this response addresses the issues and 90% of this is totally baseless.

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Address: PO Box 172, Saint Albans, Missouri, United States, 63073-0172

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