Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
I’m really sorry to hear that you had such a negative experience with our company I can understand your frustrations and I apologize for any misunderstandings aboutour maintenance agreement or servicesHowever, in order to bring down the cost of regular maintenance services for our customers we do offer a maintenance agreement for their first yearThis agreement also allows the customer to call us for unlimited free re-treatments (at our cost) if there is ever a problem between services As part of this agreement, there is an early terminationfee to recoup some of the discount we give on the first service In looking at your account, it appears that we only discounted your Initial service by $but itlooks like the reason your initial discount was smaller than most is that you had requested for us to inspect your apple tree as well for boring beetles and to treat your out-buildings However, due to the negative experience that you have had we will go ahead and reduce your cancellation fee to cover that initial discount of $and refund the differenceof $to your credit card.Your letter indicated that you paid $for your regular service but our records show that your regular service should have been at a charge of $and that we charged your credit card for that amount ($95) after your service was completedIf your card was charged for more than $on 6/18/please let us know and we will reimburse any overages Your letter also indicated that you had more than one regular service but we have no record of a second regular service on our system Once again, if we are in error, please let us know so that we can update our records and make corrections as necessary.I also apologize that your experience with our salesman was so poor We do train our salesmen to explain the agreement to each potential customer and offer them the chance toread it over before signing the document They are also instructed to leave a copy of the contract with the customer for further reviewAs a local company, we take customer reviews and complaints very seriously Please feel free to contact us if the $refund outlined above isn’t a satisfactory solution toyour concernsThank you for your help in improving our company by submitting your honest critique I hope that you will consider using our services again in the future
Complaint: [redacted] I am rejecting this response because: There are no such thing as FREE Services The services are paid for as part of the contract we agreed too The $discount was only for one missed appointment and was before we were charged for the next quarter of services, that we canceled out due to more missed appointments A refund of $for the quarter we are not using is requested Sincerely, [redacted] ***
Thank you for your comments about your services with Gemtek Pest Control As the Manager with Gemtek Pest Contol I/we take pride in any and all services with our customers As a customer of Gemtek Pest Control we will always come out and treat as long as your account is in an active status After researching your account, I have found that the account had been cancelled by the customer and no charge had been accrued on the account After being informed that the customer had already called and gone with an other company, I reversed any charges Gemtek Pest Control does not have a vicious way of doing business with anyone and will always take care of the customer when neededThank you, [redacted] [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
I’m really sorry to hear that you had such a negative experience with our company I can understand your frustrations and I apologize for any misunderstandings aboutour maintenance agreement or servicesHowever, in order to bring down the cost of regular maintenance services for our customers we do offer a maintenance agreement for their first yearThis agreement also allows the customer to call us for unlimited free re-treatments (at our cost) if there is ever a problem between services As part of this agreement, there is an early terminationfee to recoup some of the discount we give on the first service In looking at your account, it appears that we only discounted your Initial service by $but itlooks like the reason your initial discount was smaller than most is that you had requested for us to inspect your apple tree as well for boring beetles and to treat your out-buildings However, due to the negative experience that you have had we will go ahead and reduce your cancellation fee to cover that initial discount of $and refund the differenceof $to your credit card.Your letter indicated that you paid $for your regular service but our records show that your regular service should have been at a charge of $and that we charged your credit card for that amount ($95) after your service was completedIf your card was charged for more than $on 6/18/please let us know and we will reimburse any overages Your letter also indicated that you had more than one regular service but we have no record of a second regular service on our system Once again, if we are in error, please let us know so that we can update our records and make corrections as necessary.I also apologize that your experience with our salesman was so poor We do train our salesmen to explain the agreement to each potential customer and offer them the chance toread it over before signing the document They are also instructed to leave a copy of the contract with the customer for further reviewAs a local company, we take customer reviews and complaints very seriously Please feel free to contact us if the $refund outlined above isn’t a satisfactory solution toyour concernsThank you for your help in improving our company by submitting your honest critique I hope that you will consider using our services again in the future
Complaint: [redacted] I am rejecting this response because: There are no such thing as FREE Services The services are paid for as part of the contract we agreed too The $discount was only for one missed appointment and was before we were charged for the next quarter of services, that we canceled out due to more missed appointments A refund of $for the quarter we are not using is requested Sincerely, [redacted] ***
Thank you for your comments about your services with Gemtek Pest Control As the Manager with Gemtek Pest Contol I/we take pride in any and all services with our customers As a customer of Gemtek Pest Control we will always come out and treat as long as your account is in an active status After researching your account, I have found that the account had been cancelled by the customer and no charge had been accrued on the account After being informed that the customer had already called and gone with an other company, I reversed any charges Gemtek Pest Control does not have a vicious way of doing business with anyone and will always take care of the customer when neededThank you, [redacted] [redacted]