RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
We understand this customer is upset with the need for repair multiple times in the first yearWe are making our best effort to either repair her engagement ring for her and extend her warranty or offer her a full refund for her engagement ring and her matching wedding bandThis is being
communicated to her and we will do whichever of these that she chooses.At Gemvara, we do make every piece of jewelry by hand and we are so apologetic that there have been multiple issues with her ringWe can and will provide her an heirloom quality ring if that is what she wants
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
We understand this customer is upset with the need for repair multiple times in the first yearWe are making our best effort to either repair her engagement ring for her and extend her warranty or offer her a full refund for her engagement ring and her matching wedding bandThis is being
communicated to her and we will do whichever of these that she chooses.At Gemvara, we do make every piece of jewelry by hand and we are so apologetic that there have been multiple issues with her ringWe can and will provide her an heirloom quality ring if that is what she wants
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]