GEN Korean BBQ

Dear Mr [redacted] How are you?We are not aware of the customer's complaint since this customer had an option to wait for different table.We don't force customer to sit at the certain table and it's not fair for restaurant to give away full refund after they had full meal with usThey are asking for full refund after dining full AYCE dinner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The restaurant is not even attempting to apologize for their managers ill behavior and attitude towards it's paying customersMy party paid a lot of money to be treated in the manner we were treated and then to have the manager grab the receipt forcibly from my sister is inappropriateI hope there are cameras in the establishment so the Revdex.com is able to make note of the incidentIn my original complaint I also noted the seating was a health concernIs this something I should reach out to the health department about? The response from the restaurant is over a month from the initial complaint made therefore, it can be concluded they are not even responsible or attentive to their own correspondenceI want to make it clear that it does not set me back financially to go to dinner at this establishment but I do believe in paying what you get for and in this case the customer service was truly appalling.]
Regards,
*** ***

We are sorry for the late responseI would like to inform you that we are fully aware of Mr*** *** and familiar with his action against us.Mr*** *** claimed that we had plastic on our Calamari but it was not a plasticThe “plastic” that Mr*** was complaining was cartilage filament
(similar to soft bone) Mr*** insist calling corporate and made a racial remarks when we refused to provide him "FULL REFUND"His group had wonderful hour AYCE meal and insisted we had “plastic" on our CalamariHe also threaten me that he was going to make a scene IF we don't give him FULL refundWe have surveillance footage of Mr***'s footage and we don't want this customer to come back to our business and continue to make a racial remarks & threaten to come to our restaurant and make a scene therePlease check out our *** reviewsWe are not going to provide Mr*** his refund and we don't want you to release our headquarter information to him since we are not comfortable of him knowing where we areOnly thing we can say is, Mr*** has dined hour AYCE meal with their group and he wants full refundPlease let me know if you would like to review the surveillance footage of Mr***'s diningexperience.*** * *** HR Claim Specialist / Customer Relations Manager***.***@octopusrestaurant.comTel323-846-*** Fax323-846-

Dear Mr. [redacted]How are you?We are not aware of the customer's complaint since this customer had an option to wait for different table.We don't force customer to sit at the certain table and it's not fair for restaurant to give away full refund after they had full meal with us. They are...

asking for full refund after dining full AYCE dinner.