Date: Mon, Nov 16, at 1:PMSubject: RE: *** *** Complaint (***)To: *** *** In response to *** *** Case #*** The patient had a crown performed on 4/17/and paid $200.00* *** *** and his wife asked
myself if they could make a couple payments to pay of the remaning co-pay balanceI said that was okWe sent multiple statements sfter the Insurance paid in May *** *** confirmed receiving these statementsThis is the first correspondence we have gotten from the patient in months after requesting to make a couple paymentsThe account is now past due and will go to collections in the next billing cycle. *** *** tried to pay $in OctoberDue to Maryland law, accepting a(small) amount constricts us to only accepting that amount monthlyI told her she had to pay at least 1/of her bill due to the age of the balance. I have attached our signed financial policy, *** ***'s ledger, and our software *** *** notes. If I need to print and mail this response, please reply. This email is in parts due to attachmentsSincerely, Holly G***Office ManagerCalvert Smiles*** *** *** ***Dunkirk, MD***
From: <[redacted]@calvertsmiles.com>Date: Fri, Nov 20, 2015 at 11:29 AMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to Complaint #[redacted] RE: [redacted], We have resolved this issue. Please check with the patient...
to assure he is satisfied. Holly G[redacted]Office ManagerCalvert Smiles[redacted]Dunkirk, MD. [redacted]###-###-####
The patient's account balance is $284.40.
Unless this is paid in 30 days it will go to collections, per our financial policy.
We offer [redacted] Credit and [redacted] if the patient is unable to pay with other funds.
Date: Mon, Nov 16, at 1:PMSubject: RE: *** *** Complaint (***)To: *** *** In response to *** *** Case #*** The patient had a crown performed on 4/17/and paid $200.00* *** *** and his wife asked
myself if they could make a couple payments to pay of the remaning co-pay balanceI said that was okWe sent multiple statements sfter the Insurance paid in May *** *** confirmed receiving these statementsThis is the first correspondence we have gotten from the patient in months after requesting to make a couple paymentsThe account is now past due and will go to collections in the next billing cycle. *** *** tried to pay $in OctoberDue to Maryland law, accepting a(small) amount constricts us to only accepting that amount monthlyI told her she had to pay at least 1/of her bill due to the age of the balance. I have attached our signed financial policy, *** ***'s ledger, and our software *** *** notes. If I need to print and mail this response, please reply. This email is in parts due to attachmentsSincerely, Holly G***Office ManagerCalvert Smiles*** *** *** ***Dunkirk, MD***
From: <[redacted]@calvertsmiles.com>Date: Fri, Nov 20, 2015 at 11:29 AMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to Complaint #[redacted] RE: [redacted], We have resolved this issue. Please check with the patient...
to assure he is satisfied. Holly G[redacted]Office ManagerCalvert Smiles[redacted]Dunkirk, MD. [redacted]###-###-####
The patient's account balance is $284.40.
Unless this is paid in 30 days it will go to collections, per our financial policy.
We offer [redacted] Credit and [redacted] if the patient is unable to pay with other funds.