Genbook, Inc

Initial Business Response /* (1000, 14, 2015/07/07) */
Unfortunately, we are not able to find any emails from the email address mentioned in the complaint (***@hotmail.com), nor any accounts under that email or the name *** *** (we checked in our billing system as well, in case the
complainant registered for her Genbook account under a different name and/or was actually paying for an account under someone else's name)
We found no evidence that a person by the name of *** *** or with the email address ***@hotmail.com tried to contact us via our helpdesk software, has or previously had an account with us

Initial Business Response /* (1000, 13, 2015/07/08) */
We are very sorry to hear about this complainant's negative experience with our new appAfter extensively searching our databases, our ticket helpdesk and our billing system, we could not locate any customer accounts or support inquiries from
a *** *in ***, or under email address ***@gmail.comWe have reached out to the email address provided to see whether perhaps the complainant had registered her account or contacted us using a different name/email combination