Genco Pharmaceutical Services

GENCO received [redacted] Auvi-Q recalled product on January 11, and processed itHowever, GENCO was unable to issue a reimbursement at that time because the return did not satisfy [redacted] ’s requirements for reimbursement, as no receipt for replacement product was providedAnd although the receipt for the original purchase was included in the return, it listed many items with no descriptions and therefore GENCO was unable to confirm that [redacted] purchased [redacted] On March 15, GENCO contacted [redacted] and received verbal clarification as to which item listed on the receipt document provided was [redacted] stated he had not yet purchased a replacement therefore he did not have a replacement receiptGENCO forwarded this information to [redacted] [redacted] gave GENCO approval to issue a check for $The check was sent via FedEx overnight on [redacted] *** Attached are instructions provided to all consumers who request to return Auvi-Q to GENCO, and a copy of the documents received with [redacted] returnWe are pleased to be able to bring this concern to resolution

GENCO received ? [redacted] Auvi-Q recalled product on January 11, and processed itHowever, GENCO was unable to issue a reimbursement at that time because the return did not satisfy [redacted] ’s requirements for reimbursement, as no receipt for replacement product was providedAnd although the receipt for the original purchase was included in the return, it listed many items with no descriptions and therefore GENCO was unable to confirm that [redacted] purchased [redacted] ? On March 15, GENCO contacted [redacted] and received verbal clarification as to which item listed on the receipt document provided was [redacted] stated he had not yet purchased a replacement therefore he did not have a replacement receiptGENCO forwarded this information to [redacted] gave GENCO approval to issue a check for $The check was sent via FedEx overnight on [redacted] ***? Attached are instructions provided to all consumers who request to return Auvi-Q to GENCO, and a copy of the documents received with [redacted] returnWe are pleased to be able to bring this concern to resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,

GENCO received *** *** Auvi-Q recalled product on January 11, and processed itHowever, GENCO was unable to issue a reimbursement at that time because the return did not satisfy ***’s requirements for reimbursement, as no receipt for replacement product was providedAnd although the receipt for the original purchase was included in the return, it listed many items with no descriptions and therefore GENCO was unable to confirm that *** *** purchased *** On March 15, GENCO contacted *** *** and received verbal clarification as to which item listed on the receipt document provided was *** *** *** stated he had not yet purchased a replacement therefore he did not have a replacement receiptGENCO forwarded this information to *** gave GENCO approval to issue a check for $The check was sent via FedEx overnight on *** *** *** Attached are instructions provided to all consumers who request to return Auvi-Q to GENCO, and a copy of the documents received with *** *** returnWe are pleased to be able to bring this concern to resolution

Received email from business Genco has expedited a reimbursement check to him, the check was delivered on Saturday March 5, 2016Please see attached letter from Genco

Dear Mr***,? I am responding to complaint *** submitted on 7/27/by *** *** from *** ***.? FedEx Supply Chain received a pharmaceutical return from *** *** on 4/11/under USPS tracking number ***.? When the box
arrived it appeared to be a sealed case and therefore was processed according to procedure for sealed cases.? Upon receipt of your letter, we investigatedFortunately we were able to located the box prior destructionThe box was opened and we were able to confirm that the contents didn’t match the case labeling on the outside of the box? The contents have been processed, they will be destroyed according to standard procedures, and a request for reimbursement has been be submitted to the appropriate manufacturer? Keith ***, *** *** ***, spoke to Mr*** on 8/3/to inform him that the return was correctedWe regret that Mr***’s experience in this very unusual circumstance did not meet the service level he is accustomed to receiving.? However we feel we have rectified the situation and consider the matter closed.? Sincerely,Lynn *** *** ***FedEx Supply Chain*** * *** ***
*** ** ***###-###-#### TEL###-###-#### CEL***Tell us why here

GENCO received  [redacted] Auvi-Q recalled product on January 11, 2016 and processed it. However, GENCO was unable to issue a reimbursement at that time because the return did not satisfy [redacted]’s requirements for reimbursement, as no receipt for replacement product was provided. And although the receipt for the original purchase was included in the return, it listed many items with no descriptions and therefore GENCO was unable to confirm that [redacted] purchased [redacted]  On March 15, 2016 GENCO contacted [redacted] and received verbal clarification as to which item listed on the receipt document provided was [redacted] stated he had not yet purchased a replacement therefore he did not have a replacement receipt. GENCO forwarded this information to [redacted] gave GENCO approval to issue a check for $420.77. The check was sent via FedEx overnight on [redacted].   Attached are instructions provided to all consumers who request to return Auvi-Q to GENCO, and a copy of the documents received with [redacted] return. We are pleased to be able to bring this concern to resolution.

Dear Mr. [redacted], I am responding to complaint [redacted] submitted on 7/27/2017 by [redacted] from [redacted].  FedEx Supply Chain received a pharmaceutical return from [redacted] on 4/11/17 under USPS tracking number [redacted].  When the box...

arrived it appeared to be a sealed case and therefore was processed according to procedure for sealed cases.  Upon receipt of your letter, we investigated. Fortunately we were able to located the box prior destruction. The box was opened and we were able to confirm that the contents didn’t match the case labeling on the outside of the box.  The contents have been processed, they will be destroyed according to standard procedures, and a request for reimbursement has been be submitted to the appropriate manufacturer.  Keith [redacted], [redacted], spoke to Mr. [redacted] on 8/3/17 to inform him that the return was corrected. We regret that Mr. [redacted]’s experience in this very unusual circumstance did not meet the normal service level he is accustomed to receiving.  However we feel we have rectified the situation and consider the matter closed. Sincerely,Lynn [redacted]FedEx Supply Chain[redacted]
[redacted]###-###-#### TEL###-###-#### CEL[redacted]Tell us why here...

Received email from business Genco has expedited a reimbursement check to him, the check was delivered on Saturday March 5, 2016Please see attached letter from Genco.

Review: Main issue involves (refund)

Recall of medication and refund of $421 denied.

Recalled medication was returned to GENCO

medicine [redacted] 2

Resolution sought: refund of $421Desired Settlement: Resolution sought: refund of $421

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

GENCO received [redacted] Auvi-Q recalled product on January 11, 2016 and processed it. However, GENCO was unable to issue a reimbursement at that time because the return did not satisfy [redacted]’s requirements for reimbursement, as no receipt for replacement product was provided. And although the receipt for the original purchase was included in the return, it listed many items with no descriptions and therefore GENCO was unable to confirm that [redacted] purchased [redacted] On March 15, 2016 GENCO contacted [redacted] and received verbal clarification as to which item listed on the receipt document provided was [redacted] stated he had not yet purchased a replacement therefore he did not have a replacement receipt. GENCO forwarded this information to [redacted]. [redacted] gave GENCO approval to issue a check for $420.77. The check was sent via FedEx overnight on [redacted]. Attached are instructions provided to all consumers who request to return Auvi-Q to GENCO, and a copy of the documents received with [redacted] return. We are pleased to be able to bring this concern to resolution.

Review: On Oct 28, 2015, Sanofi issue a recall on one of their products Auvi-Q. As part of the recall, they told customers to buy replacement medicines from a competitors product and they would reimburse (https://www.[redacted]/licensing-announcement)https://www.[redacted]/recall-ret...⇄ I followed the processed and they issued a check with the wrong name on it. GENCO Pharmaceutical was hired by Sanofi to process these reimbursements. Because the check had the wrong name, I could not cash the check. I have been working with [redacted] at 414[redacted] x[redacted]9 for about two months to get replacement check with correct name. I have been told twice the check was in the next check run and it should be there. I have been told numerous times I would receive a call back and never received call backs. Latest info I am being told is mgmt is working on it. I can provide my RID#. I have been waiting since November to get reimbursed 1244.70 and getting the run around.Desired Settlement: I would like my 1244.79 check with the correct name on it.

Business

Response:

Received email from business Genco has expedited a reimbursement check to him, the check was delivered on Saturday March 5, 2016Please see attached letter from Genco.