Gene B. Glick

I live in Santa Maria Apts in Hazelwood. Mo. Since this Company took over the apts are reaching slum condition. The management here is resistant to controlling anything that goes on. Now many units are infested with bed bugs. The bed bugs are spreding They have some company called blue chip that can't kill them. We had Orkin but I guess they charged more so now we have tis company. This is a senior complex and also for disabled. Elderly pooor and disabled people should not have to live like this! In the winter one of the elevators caught fire. It has been months and it still does not work. Very sad place and compnay. We need new management here.

Review: The property management has been aware of the water and mold issues in the unit for over a year. The initial repairs provided in 2013 have worn off. The water leaks through the bathroom into the kitchen and mold is growing in the unit. Videos and pictures can be produced of the damage.Desired Settlement: I have three options for the company to choose: (1) Fix the items and provide monetary compensation, (2) provide immediate relocation within the company's other properties throughout Indianapolis at the same rate currently paying, or (3) allow the lease to be broken without penalty; all the options rental credit for the damage to food and personal items or relocation assistance.

Business

Response:

The Customer's statement of the problem states that this resident has had mold issues in their unit for over a year. The initial repairs In 2013 have worn off. The water leaks through the bathroom into the kitchen and mold is growing in the unit.

There have been two separate water related issues at the apartment located at [redacted], Indianapolis, IN. 46235. The prior leak in 2013 was repaired timely, and the repairs have not worn off but rather a separate Incident involving an overflowing toilet occurred. On 12/4/14 at approximately 10:00am a work order was called in to the maintenance line for an upstairs toilet that was clogged and had overflowed causing some water to make its way Into the kitchen below. This toilet overflow caused additional damage to the unit. This was addressed the same day and work to unclog the toilet and clean up the spilled water was completed on 12/4/14 at 2:00pm.

All issues needing repair at this address including those due to the toilet overflow on 12/4/14 have been completed in a timely manner. However if the resident still wishes to be allowed to break their lease without penalty, we would be willing to allow them to give a thirty day notice anytime in the month of January 2015 with no early termination fees. While we are unaware of any specific damage to food or personal items we would encourage the resident to turn in any damages to their rental insurance company for re-imbursement.

I believe that I have addressed all your concerns. Hopefully the resident will feel that their requests have been resolved as well. However if you have any additional questions about these items, please feel free to contact us again. Additionally we would welcome a call from the resident to the rental office if they have additional items to address.

Thank you,

Resident Relations Coordinator%3

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be PARTIALLY satisfactory to me regarding the lease termination. I will wait until for the MARION COUNTY HEALTH DEPARTMENT representative [redacted], Environmental Specialist and our follow up visit on Thursday January 15th with [redacted] to decide. All of the information that was requested by them to be repaired is not complete; a copy has been attached to this email. After the meeting I will decided whether to stay or terminate the lease.[redacted]