Gene Francoeur, Inc.

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

They mailed me a bill for June and July along with feesIt concluded that we have days to respond to these charges or it is going to collections with percent interest etcI will send photo copiesThey also did NOT include a refund of the reletting fee we paid.I'll send you photo copies.What
should we do?*** ***

Re: Complaint received on San Paloma ID #*** To whom it may concern: This letter is in response to the complaint submitted to you by our previous residentMs***'s lease contract expired on 4/30/and she railed to move out on that dateDespite several attempts to get an accurate move
out date from her, we did not hear from her until we issued a "holdover notice" because her unit was leased to a new residentShe finally turned in keys on 5/10/however, failed to pay the rent in full for those daysTherefore, per her lease contract, she was charged a reletting fee for not paying her occupancy term in full prior to move outWe received a dispute letter from her dated 5/28/and responded by mail on 6/16/along with pictures of the damages that were in her apartment at move outWe also emailed her a copy of those documents on 7/6/Please see the attached documents for your reviewAt this time, we will not be reducing any charges on her accountAll charges are justified and are according to our policies and lease contractPlease contact us if you have any questionsSincerely, *** *** Property Manager

Dear Mrs***, Your move out statement will show the charges you are liable for, per your signed lease contract between San Paloma and *** and *** ***. On 6/2/you surrendered your keys to your dwelling, which was before your signed contract ended on 7/31/17, this is considered an unlawful early move out of your signed lease contractA copy of your contract is attached for your reference of the unlawful early move out and reletting charge listed on PgParagraph Please see attach copy of the lease agreement regarding this informationThe reletting fee you paid would of be refunded at the time of fulfilling your lease contract if the apartment did not get released prior to the lease end dateDue to turning in your keys earlier than your lease end date stated on your signed lease contract, entitles us to retain the reletting fee paid and all other charged assessed will remain the same until your account is paid in full I have also attached the cancellation agreement signed for you to review as wellYou can also refer to PgParagraph, ( move-out procedures) & Paragraph ( security deposit deductions and other charges) of your lease contract, this may also help you understand your obligations to the lease contract Please feel free to contact our office for any questions Thanks, San Paloma Management

Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint received on San Paloma ID #[redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms. [redacted]. Since this complaint was submitted, the matter has been...

clarified with both Ms. [redacted] and her roommate Mr. [redacted] regarding their online payments made December 30th and January 2nd. Please contact us if you have any questions at [redacted].

September 15, 2015 Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint received on San Paloma ID #[redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms. [redacted]. She mentions in her complaint that San...

Paloma has not taken any action regarding some incidents that have been affecting not just our community, according to the Austin Police Department, but the surrounding areas and communities.       ' We became aware of the recent incidents, particularly auto vandalism, in dune of this year. Since then, we have acted promptly and taken this mater very seriously. Over the past several months, San Paloma has taken action in many ways to address the issues. The actions we've taken include, but are not limited to, immediately sending notification to all residents of the increase in criminal activity and steps they can take to prevent crime from happening to them, contacting APD to ensure they will increase patrols in the area, changing our main entrance gates and. pedestrian gate codes, checking that all exterior and breezeway lights are functioning, and hiring an outside security company to begin surveillance of the community. In addition, San Paloma scheduled an interactive and informational meeting between our APD representative and residents in our clubhouse where all residents were invited to attend.,The meeting was led by the leading police officer in our area. He informed us that APD was aware of the increased auto vandalisms and theft and that they would increase their patrols. He also mentioned that this was happening at almost every community in the area (including gated communities) and that they were doing the best they could with their resources. Ms. [redacted] also claims San Paloma has no concern for the safety of their residents. This is unfounded. It is our purpose as Management to provide a good living environment for our residents and ensure their satisfaction. Though we cannot control crime, it does concern us and we take all actions possible to help control it. Furthermore, most of the employees working at San Paloma also live on property. We have a vested interest in the goings-on of the community and, therefore, we absolutely have a concern for its safety. As mentioned by the APD representative in our Resident meeting, crime can happen anywhere at any time. As Management, we take the necessary actions to help combat the impact of such crimes, but we cannot prevent them.

Complaint: [redacted]
I am rejecting this response because:
San Paloma Apartments[redacted]Austin, TXProcuring a new lease to begin several months out -- only after our full lease expired --  does not constitute acting in good faith. It only insured that you continued our obligation to pay rent despite our good faith in paying a reletting fee.Not calling us, despite promising to do so when a new lease was signed, does not constitute acting in good faith. We didn't find out you relet the apartment until we called May 31. We were told the apartment was listed as "unavailable." When my husband pressed, he was told it had been leased to begin after our lease expired in August!We did not break our lease. We returned the keys upon hearing you had relet the apartment, ending our obligation.Thank you for sending the contract copies. However, no contract stands up in court in the case of bad faith.I'm sorry we have not been able to reach an agreement with you in this process. We will look at another route to resolve this matter. I suspect there are other former tenants as well.Thank you[redacted]

Complaint: [redacted]
I am rejecting this response because:The property manager responding to my complaint was not an employee at my apartment complex when these events took place.  The information she is stating is incorrect!!   I kept [redacted] informed of my move out status and timeframe and contacted [redacted] and [redacted] (property manager at the time) several times to get an accurate bill prior to my moving out.  I paid the amount initially provided to me by [redacted] during a meeting we had in her office, however I never received an amount to pay prior to my move out even though I called several times and emailed as well.  The day I contacted [redacted] to confirm what the rent would be if I stayed (because I kept getting different amounts quoted and needed to make sure) she provided me the amount by saying she will honor the last amount she had given me.   However, I would be required to pay the monthly rate for May and then my lease would begin in June.   That was ridiculous to me.   I went ahead and informed [redacted] minutes later that I would be moving out on Monday, May 11, 2015.   Therefore, based on this conversation alone it is proof that my apartment had not been leased.   The notice to move out was served to me AFTER I had already notified San Paloma of my move out date and requested final amount I needed to pay.   Instead of San Paloma ignoring my emails and messages AFTER I told them I was moving out they should have communicated the balance owed as I kept requesting.    San Paloma delivering the move out notice AFTER I already verbally informed them I would be moving out over the weekend and turning my keys in Monday morning, was retaliation to my moving out.   It also appears they are desperate for income since they are providing false information to charge a fee they are not entitled to.   
Regards,
[redacted]