September 15, Revdex.com La Posada Drive Austin, TX Re: Complaint received on San Paloma ID # [redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms [redacted] ***She mentions in her complaint that San Paloma has not taken any action regarding some incidents that have been affecting not just our community, according to the Austin Police Department, but the surrounding areas and communities ' We became aware of the recent incidents, particularly auto vandalism, in dune of this yearSince then, we have acted promptly and taken this mater very seriouslyOver the past several months, San Paloma has taken action in many ways to address the issuesThe actions we've taken include, but are not limited to, immediately sending notification to all residents of the increase in criminal activity and steps they can take to prevent crime from happening to them, contacting APD to ensure they will increase patrols in the area, changing our main entrance gates andpedestrian gate codes, checking that all exterior and breezeway lights are functioning, and hiring an outside security company to begin surveillance of the communityIn addition, San Paloma scheduled an interactive and informational meeting between our APD representative and residents in our clubhouse where all residents were invited to attend.,The meeting was led by the leading police officer in our areaHe informed us that APD was aware of the increased auto vandalisms and theft and that they would increase their patrolsHe also mentioned that this was happening at almost every community in the area (including gated communities) and that they were doing the best they could with their resourcesMs [redacted] also claims San Paloma has no concern for the safety of their residentsThis is unfoundedIt is our purpose as Management to provide a good living environment for our residents and ensure their satisfactionThough we cannot control crime, it does concern us and we take all actions possible to help control itFurthermore, most of the employees working at San Paloma also live on propertyWe have a vested interest in the goinof the community and, therefore, we absolutely have a concern for its safetyAs mentioned by the APD representative in our Resident meeting, crime can happen anywhere at any timeAs Management, we take the necessary actions to help combat the impact of such crimes, but we cannot prevent them
Revdex.com La Posada Drive Austin, TX Re: Complaint received on San Paloma ID # [redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms [redacted] Since this complaint was submitted, the matter has been clarified with both Ms [redacted] and her roommate Mr [redacted] regarding their online payments made December 30th and January 2ndPlease contact us if you have any questions at [redacted]
Complaint: [redacted] I am rejecting this response because:The property manager responding to my complaint was not an employee at my apartment complex when these events took place The information she is stating is incorrect!! I kept [redacted] informed of my move out status and timeframe and contacted [redacted] and [redacted] (property manager at the time) several times to get an accurate bill prior to my moving out I paid the amount initially provided to me by [redacted] during a meeting we had in her office, however I never received an amount to pay prior to my move out even though I called several times and emailed as well The day I contacted [redacted] to confirm what the rent would be if I stayed (because I kept getting different amounts quoted and needed to make sure) she provided me the amount by saying she will honor the last amount she had given me However, I would be required to pay the monthly rate for May and then my lease would begin in June That was ridiculous to me I went ahead and informed [redacted] minutes later that I would be moving out on Monday, May 11, Therefore, based on this conversation alone it is proof that my apartment had not been leased The notice to move out was served to me AFTER I had already notified San Paloma of my move out date and requested final amount I needed to pay Instead of San Paloma ignoring my emails and messages AFTER I told them I was moving out they should have communicated the balance owed as I kept requesting San Paloma delivering the move out notice AFTER I already verbally informed them I would be moving out over the weekend and turning my keys in Monday morning, was retaliation to my moving out It also appears they are desperate for income since they are providing information to charge a fee they are not entitled to Regards, [redacted]
September 15, Revdex.com La Posada Drive Austin, TX Re: Complaint received on San Paloma ID # [redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms [redacted] ***She mentions in her complaint that San Paloma has not taken any action regarding some incidents that have been affecting not just our community, according to the Austin Police Department, but the surrounding areas and communities ' We became aware of the recent incidents, particularly auto vandalism, in dune of this yearSince then, we have acted promptly and taken this mater very seriouslyOver the past several months, San Paloma has taken action in many ways to address the issuesThe actions we've taken include, but are not limited to, immediately sending notification to all residents of the increase in criminal activity and steps they can take to prevent crime from happening to them, contacting APD to ensure they will increase patrols in the area, changing our main entrance gates andpedestrian gate codes, checking that all exterior and breezeway lights are functioning, and hiring an outside security company to begin surveillance of the communityIn addition, San Paloma scheduled an interactive and informational meeting between our APD representative and residents in our clubhouse where all residents were invited to attend.,The meeting was led by the leading police officer in our areaHe informed us that APD was aware of the increased auto vandalisms and theft and that they would increase their patrolsHe also mentioned that this was happening at almost every community in the area (including gated communities) and that they were doing the best they could with their resourcesMs [redacted] also claims San Paloma has no concern for the safety of their residentsThis is unfoundedIt is our purpose as Management to provide a good living environment for our residents and ensure their satisfactionThough we cannot control crime, it does concern us and we take all actions possible to help control itFurthermore, most of the employees working at San Paloma also live on propertyWe have a vested interest in the goinof the community and, therefore, we absolutely have a concern for its safetyAs mentioned by the APD representative in our Resident meeting, crime can happen anywhere at any timeAs Management, we take the necessary actions to help combat the impact of such crimes, but we cannot prevent them
Revdex.com La Posada Drive Austin, TX Re: Complaint received on San Paloma ID # [redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms [redacted] Since this complaint was submitted, the matter has been clarified with both Ms [redacted] and her roommate Mr [redacted] regarding their online payments made December 30th and January 2ndPlease contact us if you have any questions at [redacted]
Complaint: [redacted] I am rejecting this response because:The property manager responding to my complaint was not an employee at my apartment complex when these events took place The information she is stating is incorrect!! I kept [redacted] informed of my move out status and timeframe and contacted [redacted] and [redacted] (property manager at the time) several times to get an accurate bill prior to my moving out I paid the amount initially provided to me by [redacted] during a meeting we had in her office, however I never received an amount to pay prior to my move out even though I called several times and emailed as well The day I contacted [redacted] to confirm what the rent would be if I stayed (because I kept getting different amounts quoted and needed to make sure) she provided me the amount by saying she will honor the last amount she had given me However, I would be required to pay the monthly rate for May and then my lease would begin in June That was ridiculous to me I went ahead and informed [redacted] minutes later that I would be moving out on Monday, May 11, Therefore, based on this conversation alone it is proof that my apartment had not been leased The notice to move out was served to me AFTER I had already notified San Paloma of my move out date and requested final amount I needed to pay Instead of San Paloma ignoring my emails and messages AFTER I told them I was moving out they should have communicated the balance owed as I kept requesting San Paloma delivering the move out notice AFTER I already verbally informed them I would be moving out over the weekend and turning my keys in Monday morning, was retaliation to my moving out It also appears they are desperate for income since they are providing information to charge a fee they are not entitled to Regards, [redacted]