Complaint: [redacted] I am rejecting this response because: they were suppose to put senior citizen discount on first bill, not wait til Revdex.com contacts you with a complaintWe should not have even gone though this, where have all the honest people gone? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
replaced our metal pipe with white pcv pipe, that did not even cost Charged us I was told I was suppose to be given a senior citizens discount (i'm 65) The reply was the discount would be given on next jobI was taken advantage of, I paid in a check and will not be using Mr Rooter Plumbing ever againSo they can consider themselves paid in fullThe price kept changing How can any business tell you that your forgotten discount would apply to next job
December 23, 2015Revdex.comServing New Mexico and Southwest Colorado Jefferson St NE Suite AAlburquerque, NM 874109PH: ###-###-####FAX ###-###-####Reference: ID# [redacted] MrRooter Plumbing is a franchiseOur franchise uses a menu pricing system which enables us to give the customer the cost in advance of the job and if the job takes a longer or shorter amount of time, the price will remain the sameOccasionally upon doing a job the technician may run across another issue that needs attention, at that time the technician brings it to the customers attention and gives them a price to proceed with the new issue.Mr [redacted] requested that this tenent sign the invoice to proceed with the workWhen the venting posed a problem, Mr [redacted] was called and advised of the situation and the cost to correct the problemThis he agreed to per a phone conversation.When our professional service technician arrives at the customers door, many costs have already been incurred just to get him and our truck there, ready and able to complete the job.Our pricing menu is set up by the franchiseEnclosing two pages detailing prices used in price quote to Mr [redacted] .Mr [redacted] was told when he called in for a labor and material breakdown that our jobs were charged by the job and not by the hour.In order to come up with a menu set price for each job the cost of doing business (overhead) must be added to the technicians salary.Cost of materialProfessional technician and tax burden and benefits package Truck/fuel/specialized equipment/insuranceOffice employees and tax burden and benefit package Overhead, insurance, licenses, bonding and permit fee Small percentage for profitAs you can see it would be next to impossible to breakdown job costs when using the menu system.I have enclosed a copy of Mr [redacted] 's invoice showing the work done and also two pages from our menu guide showing our cost that is shown to our customers.Mr [redacted] agreed to the price before the work was done.Chris C [redacted] P.OBox 564Farmington, NM87499###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
replaced our metal pipe with white pcv pipe, that did not even cost 100.00. Charged us 2018.00. I was told I was suppose to be given a senior citizens discount (i'm 65) The reply was the discount would be given on next job. I was taken advantage of, I paid 1000.00 in a check and will not be using Mr...
Rooter Plumbing ever again. So they can consider themselves paid in full. The price kept changing. How can any business tell you that your forgotten discount would apply to next job.
December 23, 2015Revdex.comServing New Mexico and Southwest Colorado 7007 Jefferson St NE Suite AAlburquerque, NM 874109PH: ###-###-####FAX ###-###-####Reference: ID# [redacted]Mr. Rooter Plumbing is a franchise. Our franchise uses a menu pricing system which enables us...
to give the customer the cost in advance of the job and if the job takes a longer or shorter amount of time, the price will remain the same. Occasionally upon doing a job the technician may run across another issue that needs attention, at that time the technician brings it to the customers attention and gives them a price to proceed with the new issue.Mr. [redacted] requested that this tenent sign the invoice to proceed with the work. When the venting posed a problem, Mr. [redacted] was called and advised of the situation and the cost to correct the problem. This he agreed to per a phone conversation.When our professional service technician arrives at the customers door, many costs have already been incurred just to get him and our truck there, ready and able to complete the job.Our pricing menu is set up by the franchise. Enclosing two pages detailing prices used in price quote to Mr. [redacted].Mr. [redacted] was told when he called in for a labor and material breakdown that our jobs were charged by the job and not by the hour.In order to come up with a menu set price for each job the cost of doing business (overhead) must be added to the technicians salary.Cost of materialProfessional technician and tax burden and benefits package Truck/fuel/specialized equipment/insuranceOffice employees and tax burden and benefit package Overhead, insurance, licenses, bonding and permit fee Small percentage for profitAs you can see it would be next to impossible to breakdown job costs when using the menu system.I have enclosed a copy of Mr. [redacted]'s invoice showing the work done and also two pages from our menu guide showing our cost that is shown to our customers.Mr. [redacted] agreed to the price before the work was done.Chris C[redacted]P.O. Box 564Farmington, N. M. 87499###-###-####
Complaint: [redacted]
I am rejecting this response because: they were suppose to put senior citizen discount on first bill, not wait til Revdex.com contacts you with a complaint. We should not have even gone though this, where have all the honest people gone?
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
July 30, 2015 Revdex.com Serving New Mexico and Southwest Colorado 7007 Jefferson St NE Suite A Albuquerque, NM 87109 PH 505-346-0110 Fax 505-346-0696 Reference: ID [redacted] The customer had major plumbing issues with sewer line, toilet could not be used and since there was only one toilet in the home, we pulled crew from other jobs to make repairs for the customer. All work performed by Mr. Rooter Plumbing is quoted upfront, there are no hidden costs. The customer knew the cost of the job before any work was done. As you can see by the attached invoice a price was given to the customer and the customer signed service authorization before work began agreeing to the price. There was a no charge for the cabling job to help keep the price down. The customer agreed to pay $1,000.00 down and the balance when the customer's wife received her student loan, which at that time was supposed to be two weeks. The customer never called our office to complain. When we contacted the customer's wife on July 6, 2015, we were told they were turning us over to the Revdex.com and she hung up on us before we could ask any questions. The amount charged was $1,879.49 with tax of $138.61. Our price never changed as you can see by the invoice. Our senior discount is 5% which amounts to $98.97 plus tax of $7.30 for a total of $106.27. Bid jobs, which this was, is normally not given discounts, everything is figured into the job total. Customer has broken his word by not following through with the verbal agreement made to pay balance of invoice. Balance owing is $1,018.10. I will give the customer the above discount of $106.27 which leaves a balance of $911.83 which will be turned over to our attorney for collection. Customer signed at the bottom of the invoice that he accepted work performed and agreed to pay attorney fees and court costs if necessary to collect the balance owed. I feel the customer is trying to get out of paying the balance that he and his wife agreed to pay. They had no complaints when the work was completed and thanked the technicians for taking care of their plumbing problem. If you need anything further, please contact the office. Chris [redacted] Mr. Rooter Plumbing P.O. Box 564 Farmington, N. M. 87499505-325-9100 505-325-7783 Fax
Complaint: [redacted] I am rejecting this response because: they were suppose to put senior citizen discount on first bill, not wait til Revdex.com contacts you with a complaintWe should not have even gone though this, where have all the honest people gone? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
replaced our metal pipe with white pcv pipe, that did not even cost Charged us I was told I was suppose to be given a senior citizens discount (i'm 65) The reply was the discount would be given on next jobI was taken advantage of, I paid in a check and will not be using Mr Rooter Plumbing ever againSo they can consider themselves paid in fullThe price kept changing How can any business tell you that your forgotten discount would apply to next job
3/1/This issue has been resolved.Judy S [redacted]
December 23, 2015Revdex.comServing New Mexico and Southwest Colorado Jefferson St NE Suite AAlburquerque, NM 874109PH: ###-###-####FAX ###-###-####Reference: ID# [redacted] MrRooter Plumbing is a franchiseOur franchise uses a menu pricing system which enables us to give the customer the cost in advance of the job and if the job takes a longer or shorter amount of time, the price will remain the sameOccasionally upon doing a job the technician may run across another issue that needs attention, at that time the technician brings it to the customers attention and gives them a price to proceed with the new issue.Mr [redacted] requested that this tenent sign the invoice to proceed with the workWhen the venting posed a problem, Mr [redacted] was called and advised of the situation and the cost to correct the problemThis he agreed to per a phone conversation.When our professional service technician arrives at the customers door, many costs have already been incurred just to get him and our truck there, ready and able to complete the job.Our pricing menu is set up by the franchiseEnclosing two pages detailing prices used in price quote to Mr [redacted] .Mr [redacted] was told when he called in for a labor and material breakdown that our jobs were charged by the job and not by the hour.In order to come up with a menu set price for each job the cost of doing business (overhead) must be added to the technicians salary.Cost of materialProfessional technician and tax burden and benefits package Truck/fuel/specialized equipment/insuranceOffice employees and tax burden and benefit package Overhead, insurance, licenses, bonding and permit fee Small percentage for profitAs you can see it would be next to impossible to breakdown job costs when using the menu system.I have enclosed a copy of Mr [redacted] 's invoice showing the work done and also two pages from our menu guide showing our cost that is shown to our customers.Mr [redacted] agreed to the price before the work was done.Chris C [redacted] P.OBox 564Farmington, NM87499###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
replaced our metal pipe with white pcv pipe, that did not even cost 100.00. Charged us 2018.00. I was told I was suppose to be given a senior citizens discount (i'm 65) The reply was the discount would be given on next job. I was taken advantage of, I paid 1000.00 in a check and will not be using Mr...
Rooter Plumbing ever again. So they can consider themselves paid in full. The price kept changing. How can any business tell you that your forgotten discount would apply to next job.
December 23, 2015Revdex.comServing New Mexico and Southwest Colorado 7007 Jefferson St NE Suite AAlburquerque, NM 874109PH: ###-###-####FAX ###-###-####Reference: ID# [redacted]Mr. Rooter Plumbing is a franchise. Our franchise uses a menu pricing system which enables us...
to give the customer the cost in advance of the job and if the job takes a longer or shorter amount of time, the price will remain the same. Occasionally upon doing a job the technician may run across another issue that needs attention, at that time the technician brings it to the customers attention and gives them a price to proceed with the new issue.Mr. [redacted] requested that this tenent sign the invoice to proceed with the work. When the venting posed a problem, Mr. [redacted] was called and advised of the situation and the cost to correct the problem. This he agreed to per a phone conversation.When our professional service technician arrives at the customers door, many costs have already been incurred just to get him and our truck there, ready and able to complete the job.Our pricing menu is set up by the franchise. Enclosing two pages detailing prices used in price quote to Mr. [redacted].Mr. [redacted] was told when he called in for a labor and material breakdown that our jobs were charged by the job and not by the hour.In order to come up with a menu set price for each job the cost of doing business (overhead) must be added to the technicians salary.Cost of materialProfessional technician and tax burden and benefits package Truck/fuel/specialized equipment/insuranceOffice employees and tax burden and benefit package Overhead, insurance, licenses, bonding and permit fee Small percentage for profitAs you can see it would be next to impossible to breakdown job costs when using the menu system.I have enclosed a copy of Mr. [redacted]'s invoice showing the work done and also two pages from our menu guide showing our cost that is shown to our customers.Mr. [redacted] agreed to the price before the work was done.Chris C[redacted]P.O. Box 564Farmington, N. M. 87499###-###-####
3/1/16 This issue has been resolved.Judy S[redacted]
Complaint: [redacted]
I am rejecting this response because: they were suppose to put senior citizen discount on first bill, not wait til Revdex.com contacts you with a complaint. We should not have even gone though this, where have all the honest people gone?
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
July 30, 2015 Revdex.com Serving New Mexico and Southwest Colorado 7007 Jefferson St NE Suite A Albuquerque, NM 87109 PH 505-346-0110 Fax 505-346-0696 Reference: ID [redacted] The customer had major plumbing issues with sewer line, toilet could not be used and since there was only one toilet in the home, we pulled crew from other jobs to make repairs for the customer. All work performed by Mr. Rooter Plumbing is quoted upfront, there are no hidden costs. The customer knew the cost of the job before any work was done. As you can see by the attached invoice a price was given to the customer and the customer signed service authorization before work began agreeing to the price. There was a no charge for the cabling job to help keep the price down. The customer agreed to pay $1,000.00 down and the balance when the customer's wife received her student loan, which at that time was supposed to be two weeks. The customer never called our office to complain. When we contacted the customer's wife on July 6, 2015, we were told they were turning us over to the Revdex.com and she hung up on us before we could ask any questions. The amount charged was $1,879.49 with tax of $138.61. Our price never changed as you can see by the invoice. Our senior discount is 5% which amounts to $98.97 plus tax of $7.30 for a total of $106.27. Bid jobs, which this was, is normally not given discounts, everything is figured into the job total. Customer has broken his word by not following through with the verbal agreement made to pay balance of invoice. Balance owing is $1,018.10. I will give the customer the above discount of $106.27 which leaves a balance of $911.83 which will be turned over to our attorney for collection. Customer signed at the bottom of the invoice that he accepted work performed and agreed to pay attorney fees and court costs if necessary to collect the balance owed. I feel the customer is trying to get out of paying the balance that he and his wife agreed to pay. They had no complaints when the work was completed and thanked the technicians for taking care of their plumbing problem. If you need anything further, please contact the office. Chris [redacted] Mr. Rooter Plumbing P.O. Box 564 Farmington, N. M. 87499505-325-9100 505-325-7783 Fax