[redacted] ,The delay with this customer was her extended warrantyIt took several days to get approval for the repairThe warranty company then shipped a used transmission that was damagedThe extended warranty company then wanted to send an adjuster to inspect the transmissionTo my knowledge the adjuster never showedThe customer was very frustratedThe dealership has no control over the customers extended warrantyI declined service to this customer when my staff was threaten harm by the customerLet me know if you require further information.Regards [redacted] | Service Manager | All American CJD of Odessa ? Internal: | ? Phone: [ [redacted] | ?Fax: [ [redacted] | ? Email: [redacted]
I spoke with Mr [redacted] We issued a check to his bank, My Community [redacted] ***, in the amount of $on 09/30/I verified with the bank that that amount had posted to his account on 10/14/Please let me know if this concern will be closed or marked resolvedThank you,
[redacted] ,The delay with this customer was her extended warrantyIt took several days to get approval for the repairThe warranty company then shipped a used transmission that was damagedThe extended warranty company then wanted to send an adjuster to inspect the transmissionTo my knowledge the adjuster never showedThe customer was very frustratedThe dealership has no control over the customers extended warrantyI declined service to this customer when my staff was threaten harm by the customerLet me know if you require further information.Regards [redacted] | Service Manager | All American CJD of Odessa ? Internal: | ? Phone: [ [redacted] | ?Fax: [ [redacted] | ? Email: [redacted]
I spoke with Mr [redacted] We issued a check to his bank, My Community [redacted] ***, in the amount of $on 09/30/I verified with the bank that that amount had posted to his account on 10/14/Please let me know if this concern will be closed or marked resolvedThank you,