Gene Widman

[redacted],The delay with this customer was her extended warranty. It took several days to get approval for the repair. The warranty company then shipped a used transmission that was damaged. The extended warranty company then wanted to send an adjuster to inspect the transmission. To my knowledge the...

adjuster never showed. The customer was very frustrated. The dealership has no control over the customers extended warranty. I declined service to this customer when my staff was threaten harm by the customer. Let me know if you require further information.Regards [redacted] | Service Manager | All American CJD of Odessa ? Internal: 81216026 | ? Phone: [[redacted] | ?Fax: [[redacted] | ? Email: [redacted]

[redacted],The repair to this vehicle was completed on 10/20/2016. All issues were addressed expect for the door panel rattles. The Service Tech could not duplicate the door panel rattles. The customer has picked his vehicle up. Let me know if you need further information.Regards[redacted] | Service...

Manager | All American CJD of Odessa ? Internal: [redacted] | ? Phone: [redacted] | ?Fax: [redacted] | ? Email: [redacted]

I spoke with Mr. [redacted]. We issued a check to his bank, My Community [redacted], in the amount of $911.74 on 09/30/2016. I verified with the bank that that amount had posted to his account on 10/14/2016. Please let me know if this concern will be closed or marked resolved. Thank...

you,