Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I feel the business does not care about the customers timeThe delivery driver feels they can charge the customer to wait for someone to arrive with the cash for paymentBut my daughter waited for days and no one showed upHer time is worth something tooThen there is the fact that all items were not deliveredShe will be waiting for another delivery dateI also feel she should continue to be credited for late delivery of these itemsYou just want to write this off, but she is still waiting for delivery of her thingsYour company was responsible for keeping these items togetherYou have failed to do thatDelivery is not completed and until everything is delivered, she is entitled to be creditedThat still also does not compensate her for waiting for days for a delivery that did not happenThis is a very poor way to conduct a customer service business and we feel more needs to be done
Revdex.com: This letter is to inform you that King David Moving & Storage has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/4:52:PM and assigned ID [redacted] The company reduced my balance due to $and delivered my belongings on June 26th Regards, [redacted]
Greetings maam,We are truly sorry that our services were not to your expectations Our company do put forth the effort to provide great services to please our customers We are regretful that you did not receive our best service.In the beginning of your complaint you mentioned that we charged extra on the day of pick up The charges that was incurred on the day of pick up was due to overload fees Our process for charging an overload fee is in accordance with federal regulations If the shipper increases the inventory then we must remeasure the shipment and record the 'actual cubic feet' In your case, there were cuft of overload charges The total is $470.82.In regards, to the authorized workers, we do not recommend our drivers to hire laborers to complete the move Also, we were not aware of this ordeal happening until now We will contact the driver for further explanation as to why extra laborers were needed Regardless, our company is 100% liable from the beginning to the end of your move.We apologize for not delivering your missing items in timely fashion We have a staff member that works diligently to search for your missing items We will be sure to instruct her to try locate the missing items Also, we will arrange for the items that don't belong to you to be returned back to our warehouseWe are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ( [redacted] ) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons This is why we make sure our customers are covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover
Greetings,First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipment.We understand that it's frustrating having issues while relocating to a new environment We are aware that there are several lucrative things that you must complete
when relocating to your destination We apologize for causing a disruption to your schedule and we will continue to make necessary improvements.Fortunately, we are refunding $for not delivering your sofa in a timely manner. We did complete the delivery of the rest of your furniture in which our contract speaks of. Therefore, we will elect to only compensate you for not delivering your sofa with your entire shipment.We have your sofa on our schedule to be loaded on the 14th of June. You should be receiving your sofa within a few days. If you would like to inquire about any other details regarding our response please call our Customer Service Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Sent: Tuesday, September 01, 3:PMSubject: Thank you! Complaint *** I wanted to reach
out and thank the Revdex.com team! I issued a complaint last week and the Revdex.com stepped in and assisted right away!Thank you all so much this complaint has been resolved.*** ***
Revdex.com:
This letter is to inform you that King David Moving & Storage has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/4:52:PM and assigned ID *** The company reduced my balance due to $and delivered my
belongings on June 26th.
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The company has NOT sent the $refund mentioned to Revdex.com in response to the complaint. The sofa delivery was completed on June 2015; the driver was unaware of a refund owedI spoke with customer service on June (Nicole - who was not informed of the situation until I spoke with her) and June (LaTasha - aware but not helpful); the company has not provided details of why the refund was not sent in conjunction with the response to Revdex.comLaTasha told me via the call on June, the company would call when the money would be sentUnacceptable and neglectful serviceIn the meantime, I expect the refund as documented.Thank you for your time and attention
Regards,
*** ***
Greetings,We apologize for not provided you with a better experienceWe understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual.Our Terms and Conditions is printed on every document that you have
signed In our Terms and Conditions it states the following in red:Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates.We did take longer than we anticipated to deliver your household goods. There was a delay with your shipment that we could not prepare for. We applied a $discount in regards to this ordeal. Unfortunately, we are declining a full refund because our agreement is to compensate the shipper $everyday the shipment is late
Your complaint is accurate. The check for $is currently in the mailing system. The check was sent as of yesterday 6/18. We apologize for the inconvenience maam
Greetings, First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipmentWe
understand that it's frustrating having issues while relocating to a
new environment We are aware that there are several lucrative errands
that you must complete when relocating to your destination We
apologize for causing a disruption to your schedule and we will continue
to make necessary improvements.We have a recovery representative that will assist you with the missing items. Please contact our customer service so that we may locate your missing items. According to our records you have declined full coverage insurance
So, if you have any missing/damaged items or if there were damage to
your property then you are required to call our claims department to be
compensated on those items (877-274-0074) The procedures for
compensation are in writing at the bottom of the Terms and Conditions in
the Estimate that you provided an electronic signature for We make
extensive efforts to protect our customer's belongings but there are
cases when items do get damaged or lost for various reasons This is
why we make sure our customers our covered under our liability coverage
to ensure they are compensated If you have homeowner's insurance or
renter's insurance, you are permitted to use these in addition to what
we cover I assure you we will be conducting investigation to see how
your items were lost
Greetings,We apologize for not provided you with a better experienceWe
understand that our customers want to receive their items as soon as
possible but since this is still the peak season we have been taking
longer than usual.Our Terms and Conditions is printed on every
document that you
have signedIn our Terms and Conditions it states
the following in red:Delivery: The delivery time frame will be
in effect from the 1st available date that you declare on the order for
service/bill of ladingOur guaranteed window for delivery throughout
most of the US is 2-days from 1st available dateThe actual delivery
window correlates to distance from originYou may always contact our
operations department for updates.Once you have signed these
documents it gives us the impression that you agreed to these terms
Our customers are responsible for reading the language in our terms and
conditions just in case they would like to ask questionsThe delivery
window was properly disclosed to youIn our contract it states that we
will compensate the customer $per day if we cannot deliver within
the 2-daysI will review your contracts to see if the
delivery was passed the 2-daysIf we were in breach, then we will
mail you a refund amount.In conclusion, our General Manager did speak with *** *** to give reassurance that her load was in route for delivery. *** *** was instructed call our GM if any other issues would arise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I feel the business does not care about the customers timeThe delivery driver feels they can charge the customer to wait for someone to arrive with the cash for paymentBut my daughter waited for days and no one showed upHer time is worth something tooThen there is the fact that all items were not deliveredShe will be waiting for another delivery dateI also feel she should continue to be credited for late delivery of these itemsYou just want to write this off, but she is still waiting for delivery of her thingsYour company was responsible for keeping these items togetherYou have failed to do thatDelivery is not completed and until everything is delivered, she is entitled to be creditedThat still also does not compensate her for waiting for days for a delivery that did not happenThis is a very poor way to conduct a customer service business and we feel more needs to be done
Greetings maam,We are truly sorry that our services were not to your expectations Our company do put forth the effort to provide great services to please our customers We are regretful that you did not receive our best service.In the beginning of your complaint you mentioned that we
charged extra on the day of pick up The charges that was incurred on the day of pick up was due to overload fees Our process for charging an overload fee is in accordance with federal regulations If the shipper increases the inventory then we must remeasure the shipment and record the 'actual cubic feet' In your case, there were cuft of overload charges The total is $470.82.In regards, to the authorized workers, we do not recommend our drivers to hire laborers to complete the move Also, we were not aware of this ordeal happening until now We will contact the driver for further explanation as to why extra laborers were needed Regardless, our company is 100% liable from the beginning to the end of your move.We apologize for not delivering your missing items in timely fashion We have a staff member that works diligently to search for your missing items We will be sure to instruct her to try locate the missing items Also, we will arrange for the items that don't belong to you to be returned back to our warehouseWe are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (***) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons This is why we make sure our customers are covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I feel the business does not care about the customers timeThe delivery driver feels they can charge the customer to wait for someone to arrive with the cash for paymentBut my daughter waited for days and no one showed upHer time is worth something tooThen there is the fact that all items were not deliveredShe will be waiting for another delivery dateI also feel she should continue to be credited for late delivery of these itemsYou just want to write this off, but she is still waiting for delivery of her thingsYour company was responsible for keeping these items togetherYou have failed to do thatDelivery is not completed and until everything is delivered, she is entitled to be creditedThat still also does not compensate her for waiting for days for a delivery that did not happenThis is a very poor way to conduct a customer service business and we feel more needs to be done
Revdex.com: This letter is to inform you that King David Moving & Storage has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/4:52:PM and assigned ID [redacted] The company reduced my balance due to $and delivered my belongings on June 26th Regards, [redacted]
Greetings maam,We are truly sorry that our services were not to your expectations Our company do put forth the effort to provide great services to please our customers We are regretful that you did not receive our best service.In the beginning of your complaint you mentioned that we charged extra on the day of pick up The charges that was incurred on the day of pick up was due to overload fees Our process for charging an overload fee is in accordance with federal regulations If the shipper increases the inventory then we must remeasure the shipment and record the 'actual cubic feet' In your case, there were cuft of overload charges The total is $470.82.In regards, to the authorized workers, we do not recommend our drivers to hire laborers to complete the move Also, we were not aware of this ordeal happening until now We will contact the driver for further explanation as to why extra laborers were needed Regardless, our company is 100% liable from the beginning to the end of your move.We apologize for not delivering your missing items in timely fashion We have a staff member that works diligently to search for your missing items We will be sure to instruct her to try locate the missing items Also, we will arrange for the items that don't belong to you to be returned back to our warehouseWe are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ( [redacted] ) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons This is why we make sure our customers are covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover
Greetings,First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipment.We understand that it's frustrating having issues while relocating to a new environment We are aware that there are several lucrative things that you must complete
when relocating to your destination We apologize for causing a disruption to your schedule and we will continue to make necessary improvements.Fortunately, we are refunding $for not delivering your sofa in a timely manner. We did complete the delivery of the rest of your furniture in which our contract speaks of. Therefore, we will elect to only compensate you for not delivering your sofa with your entire shipment.We have your sofa on our schedule to be loaded on the 14th of June. You should be receiving your sofa within a few days. If you would like to inquire about any other details regarding our response please call our Customer Service Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Sent: Tuesday, September 01, 3:PMSubject: Thank you! Complaint *** I wanted to reach
out and thank the Revdex.com team! I issued a complaint last week and the Revdex.com stepped in and assisted right away!Thank you all so much this complaint has been resolved.*** ***
Revdex.com:
This letter is to inform you that King David Moving & Storage has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/4:52:PM and assigned ID *** The company reduced my balance due to $and delivered my
belongings on June 26th.
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The company has NOT sent the $refund mentioned to Revdex.com in response to the complaint. The sofa delivery was completed on June 2015; the driver was unaware of a refund owedI spoke with customer service on June (Nicole - who was not informed of the situation until I spoke with her) and June (LaTasha - aware but not helpful); the company has not provided details of why the refund was not sent in conjunction with the response to Revdex.comLaTasha told me via the call on June, the company would call when the money would be sentUnacceptable and neglectful serviceIn the meantime, I expect the refund as documented.Thank you for your time and attention
Regards,
*** ***
Greetings,We apologize for not provided you with a better experienceWe understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual.Our Terms and Conditions is printed on every document that you have
signed In our Terms and Conditions it states the following in red:Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates.We did take longer than we anticipated to deliver your household goods. There was a delay with your shipment that we could not prepare for. We applied a $discount in regards to this ordeal. Unfortunately, we are declining a full refund because our agreement is to compensate the shipper $everyday the shipment is late
Your complaint is accurate. The check for $is currently in the mailing system. The check was sent as of yesterday 6/18. We apologize for the inconvenience maam
Greetings, First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipmentWe
understand that it's frustrating having issues while relocating to a
new environment We are aware that there are several lucrative errands
that you must complete when relocating to your destination We
apologize for causing a disruption to your schedule and we will continue
to make necessary improvements.We have a recovery representative that will assist you with the missing items. Please contact our customer service so that we may locate your missing items. According to our records you have declined full coverage insurance
So, if you have any missing/damaged items or if there were damage to
your property then you are required to call our claims department to be
compensated on those items (877-274-0074) The procedures for
compensation are in writing at the bottom of the Terms and Conditions in
the Estimate that you provided an electronic signature for We make
extensive efforts to protect our customer's belongings but there are
cases when items do get damaged or lost for various reasons This is
why we make sure our customers our covered under our liability coverage
to ensure they are compensated If you have homeowner's insurance or
renter's insurance, you are permitted to use these in addition to what
we cover I assure you we will be conducting investigation to see how
your items were lost
Greetings,We apologize for not provided you with a better experienceWe
understand that our customers want to receive their items as soon as
possible but since this is still the peak season we have been taking
longer than usual.Our Terms and Conditions is printed on every
document that you
have signedIn our Terms and Conditions it states
the following in red:Delivery: The delivery time frame will be
in effect from the 1st available date that you declare on the order for
service/bill of ladingOur guaranteed window for delivery throughout
most of the US is 2-days from 1st available dateThe actual delivery
window correlates to distance from originYou may always contact our
operations department for updates.Once you have signed these
documents it gives us the impression that you agreed to these terms
Our customers are responsible for reading the language in our terms and
conditions just in case they would like to ask questionsThe delivery
window was properly disclosed to youIn our contract it states that we
will compensate the customer $per day if we cannot deliver within
the 2-daysI will review your contracts to see if the
delivery was passed the 2-daysIf we were in breach, then we will
mail you a refund amount.In conclusion, our General Manager did speak with *** *** to give reassurance that her load was in route for delivery. *** *** was instructed call our GM if any other issues would arise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I feel the business does not care about the customers timeThe delivery driver feels they can charge the customer to wait for someone to arrive with the cash for paymentBut my daughter waited for days and no one showed upHer time is worth something tooThen there is the fact that all items were not deliveredShe will be waiting for another delivery dateI also feel she should continue to be credited for late delivery of these itemsYou just want to write this off, but she is still waiting for delivery of her thingsYour company was responsible for keeping these items togetherYou have failed to do thatDelivery is not completed and until everything is delivered, she is entitled to be creditedThat still also does not compensate her for waiting for days for a delivery that did not happenThis is a very poor way to conduct a customer service business and we feel more needs to be done
Greetings maam,We are truly sorry that our services were not to your expectations Our company do put forth the effort to provide great services to please our customers We are regretful that you did not receive our best service.In the beginning of your complaint you mentioned that we
charged extra on the day of pick up The charges that was incurred on the day of pick up was due to overload fees Our process for charging an overload fee is in accordance with federal regulations If the shipper increases the inventory then we must remeasure the shipment and record the 'actual cubic feet' In your case, there were cuft of overload charges The total is $470.82.In regards, to the authorized workers, we do not recommend our drivers to hire laborers to complete the move Also, we were not aware of this ordeal happening until now We will contact the driver for further explanation as to why extra laborers were needed Regardless, our company is 100% liable from the beginning to the end of your move.We apologize for not delivering your missing items in timely fashion We have a staff member that works diligently to search for your missing items We will be sure to instruct her to try locate the missing items Also, we will arrange for the items that don't belong to you to be returned back to our warehouseWe are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (***) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons This is why we make sure our customers are covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover