Genedx

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Shanna A [redacted] of GeneDx is not telling the truth and the documents she provides proves it The contract states "The verbal result will be called within callendar days after all three samples are received." Their own documents state the sample was received June 10, Their own documents state the verbal results were communicated June 19, This is days not days and in breach of the signed contract You can not charge an exorbitant fee for a guaranteed expedited timeframe and then fail to meet that timeframe Their tardiness caused extreme emotional distress given we were waiting for genetic testing results on our infant child Additionally I believe GeneDx's records are not truthful just like Shanna A***'s letter because it says the sample was collected on June 8, and then was overnighted but GeneDx recorded it as received June 10, I believe it was received on June 9, and am locating the delivery confirmation to confirm this.The evidence is clear and provided by GeneDx that they failed to meet their contracted obligations We can settle this with the Revdex.com or we can handle this in court I will also share truthfully with the media and with my [redacted] friends how GeneDx made our heartbreaking situation excruciating by price gauging, failing to deliver on time, providing zero assistance with insurance simply because they can take advantage of people at their most vulnerable time Regards, [redacted]

We received your letter dated June 12, about a complaintBecause of patient privacy concerns under HIPAA and applicable state laws and regulations, we are unable to comment without Written authorization from the patient or the patient's legal representative.Sincerely, Anne M [redacted] , PhD, FACMG Laboratory DirectorJan P [redacted] ***, Chief Legal Counsel, Chief Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Shanna A [redacted] of GeneDx is not telling the truth and the documents she provides proves it The contract states "The verbal result will be called within callendar days after all three samples are received." Their own documents state the sample was received June 10, Their own documents state the verbal results were communicated June 19, This is days not days and in breach of the signed contract You can not charge an exorbitant fee for a guaranteed expedited timeframe and then fail to meet that timeframe Their tardiness caused extreme emotional distress given we were waiting for genetic testing results on our infant child Additionally I believe GeneDx's records are not truthful just like Shanna A***'s letter because it says the sample was collected on June 8, and then was overnighted but GeneDx recorded it as received June 10, I believe it was received on June 9, and am locating the delivery confirmation to confirm thisThe evidence is clear and provided by GeneDx that they failed to meet their contracted obligations We can settle this with the Revdex.com or we can handle this in court I will also share truthfully with the media and with my [redacted] friends how GeneDx made our heartbreaking situation excruciating by price gauging, failing to deliver on time, providing zero assistance with insurance simply because they can take advantage of people at their most vulnerable time.Regards, [redacted]

Good Afternoon,We are writing in reference to a complaint assigned ID [redacted] regarding a billing/collection issue.On December 4" we received a check from the complainant for services rendered at our facilityThe complainant's insurance company is out of network with our facility therefore the payment she received from her insurance company was made payable to her.We drafted a letter to the complainant stating that the check was not properly endorsed, enclosed the check and mailed it to the same address listed on the check.On January we received the check back at our facilityThe check was endorsed by the complainant but she did not make it payable to GeneDxThis resulted in a second letter being sent to complainant requesting again she state: Pay to the order of GeneDx.A stop payment was issued by the insurance provider and a check has been reissued, as of today the complainant has chosen not to return the check for payment instead we have been told she will cash the check herself and call in to make payment.We followed protocol and supplied the client with proper instructionsI have enclosed a copy of our letter and a copy of the check showing it was not made payable to GeneDxDNA Diagnostic ServicesDecember 4, 2015Dear [redacted] ,Thank you for forwarding to us the payment from your Insurance Company on behalf of services rendered at GeneDxAt this time we are unable to apply this payment to your account for these reasons[redacted] Check must be endorsed by the addressee [redacted] Endorser must state: Pay to the order GeneDxPlease complete the above changes and return to:GeneDx, IncPerry ParkwayGaithersburg, MD 20877Attn: Accounting DepartmentIf you have any questions please feel free to contact the Accounting department.Sincerely,GeneDX, Accounting Group

September 2, 2015To Whom It May Concern I am writing in regards to the complaint filed with the RevDex.com against GeneDx. Complaint ID# [redacted] . I apologize for the late response. I have provided documentation attached to this letter outlining ***... [redacted] and his physician received verbal and written test results within the promised timeframe. I have included the GeneDx requisition form [redacted] signed that states our company does not bill insurance for the ordered test. I have also included an email chain between a GeneDx Product Specialist and the Genetic Counselor that ordered the test stating she explained to the family that the doctor's office would help with the claim to Insurance, not GeneDx.If any further information is needed please do not hesitate to contact me. Thank you, Shoshanna A***Patient Accounts / Finance