[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the company's explanation because it doesn't make any sense What kind of company would order and replace parts for a piece of equipment that they claim has no manufacturing defects as a "precautionary step"? Regards, Karen [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint A refund was a "best case senario", what I want (and always have wanted) is an authorized repair service to analyze and fix my generator I traveled over hours to the only source finally given me by Generac I am awaiting the outcome/repair and any costs involved before I can get closure and put this situation beind me [Awaiting repair and any costs involved Had to travel over hours to authorized dealer/repair shopI never expected a refund from Walmart, they are not the manufactures of the product.] Regards, [redacted] ***
Hello,This consumer has advised Generac via writing that if the independent dealership did not have the unit repaired and returned by 1-12-2018, that they would be pursing legal action. As a result, Generac is unable to correspond further with the consumer, as we would need to be in contact with his attorney, in order to obtain authorization to discuss the case further with this consumer.If the independent dealership is not performing as the consumer would expect, they are always welcome to take their product to another independent dealership. Regards,Generac
Hello,We have reviewed the pictures provided by the consumerUnfortunately this does not change our positionThis unit is still years outside of the manufacturer's warranty, and as explained previously by supervisors and the lead of our resolution department.Generac has and will continue to back our product, however years is too far for us to be able to participate in assistance.Regards,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, if fully implemented, is satisfactory to me I do look forward to Generac replacing the current generator with a new generator Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com:A complete solution would be for generac to make the automatic maintenance run time longer than the non adjustable 5 mins. A customer adjustable range of 5 - 15 min would completely solve the known issiue for ALL generac customers, as it is a widely discused problem. As far as being ignored by generac until the BBB was involved could possibily be solved by sensitivity and customer service training or remedials for generac customer service employees. Appologies after getting caught does not merrit much. PREVENTION in ignoring the paying customer should be the key topic of correction. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that generac's suggestion that they will look into the problem, and have documented my concern is satisfactory to me as there is not another good choice at present. I can only hope generac will take my suggestion as this has been voiced by many other generac customers. Regards, [redacted] ***
Generac said that they have no documentation of my having an issue during the warranty periodOf course they don't because we did not lose power during thethe warranty periodThe power outage occurred days beyond the year warranty period and in all probability the unit would have failed if the power outage hadoccurred earlierGenerac said they would not be able to offer a concession even though I have invested over $which includes $for the generator and I have yet to receive any benefitsThis unit has been inspected by two Generac installers as well as a licensed electrician and they were all unable to find the reason why the unit would not provide electricityIn previous communications with Generac customer service, they implied that a concession would be possible if they had a "diagnosis"I recontacted the second Generac installer and he has quoted $to "repair" the unit assuming he figures out what is wrong! At this point it makes no sense to spend $on a unit that will have no warranty and has never worked to begin withI have read many similar complaints on the Revdex.com website as well as other websites and I do not understand Generac's position now that they cannot offer a concession when they implied earlier they could and units now have a year or even year warranty! Despite my reservations as to the quality of these units overall, in my case a replacement generator makes the most sense and would be the cost effective approach considering I do not require a transfer switch or WHIPS if I purchase another Generac generator but I believe Generac should provide significant assistance in this regard
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am in agreeance with them coming out to re assess generator one of there recommended and authorized repair people has already came out and diagthe issue as a defective control panel in generator needed to to be replaced there was no error in install I followed there recommendations so yes they can come and fix it and I am aware of no warranty afterwards
Good Afternoon, We have contacted another Generac Authorized servicing dealer to come take a look at Mr***'s generatorThey were scheduled to go out this afternoon on 6/2/Thank you,Generac Power Systems
Hello,Again as outlined in our owner's manual, the break in oil must be SAEAfter the break in period is complete, you may use full synthetic oil; and reference the oil chart that is in the maintenance section of the manual.Regards,Generac Power Systems
Generac Power Systems would like to thank [redacted] for commenting our previous response to her complaint and we would encourage her to contact our customer service department if they for some reason the generator does not operate as designed We are confident in the repairs performed by our authorized service provider but also understand the concerns expressed by [redacted] We will leave the decision to the Revdex.com if they would like to leave the original complaint open Regards, Generac Power Systems
Good Morning, Generac Power Systems, as a one time goodwill concession will be covering this repair for the customerIf the customer has questions regarding his repair, he can certainly contact us directly.Thank you,Generac Power Systems
Good Morning, We do apologize for this misunderstanding, we have verified that the authorized service dealer will in fact be dropping off your product to your home once it is repaired.Thank you,Generac Power Systems
Generac Power Systems woudl like to thank Mr [redacted] for contacting us regarding the problems that he has experienced with having his Generac RV generator serviced The Generac Power Systems customer service department had been in communication with Mr [redacted] and was attempting to find an authorized service provider In reviewing this last response from Mr [redacted] it appears that the Generac Power Systems customer service department did not clearly communicate that the generator was well out of the warranty period and that repairs to the equipment would not be covered and hence Mr [redacted] can have anyone work on the generator If Mr [redacted] was inquiring if the repairs might be covered by Generac then our customer service department would then request that an authorized service provider look at the generator Generac Power Systems would again like to thank Mr [redacted] for contacting us and we apologize for any delay in responding to his initial request and regret not being able to assist him with his repair Regards, Generac Power Systems
Hello,Unfortunately Generac Power Systems does not know were a product being ordered will ultimately end up being installed, when an order is placedThere are distributors here in Wisconsin, that sell units to consumers in California, to New York, and sometimes other countriesWe certainly do recommend a consumer living in a salt-water environment both properly research the product they are buying, as well as purchase an aluminum enclosure generator, as steel will rust quickly.Unfortunately as the consumer has previously been advised, Generac Power Systems is unable to participate in their request for out of warranty coverage assistance.Best Regards,Generac Power Systems
Good Afternoon, We have been in contact with Mr [redacted] and have offered to pay for a dealer to pick up his power washerAlthough a pick up service is not normally covered under warranty, we have offered this as a concessionOnce the dealer is able to diagnose the issue we can work towards resolving the issue with the product as soon as possibleThank you,Generac Power Systems
Good Morning, We do apologize that Mrs [redacted] is experiencing issues with her generatorAn authorized servicing dealer has been on site to diagnose the issue at hand, and at this time Generac does feel this is an issue that can be resolved by a repairAttached is the warranty statement which outlines that Generac will repair the generator if there is a manufacturing defect found within the warranty timeframeAs a concession, Generac has also offered to re-start the warranty from the date of full operation.Thank you,Generac Power Systems
[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've included pics of the "durable powder coated steel" These frames are defective and failing I refuse to accept the company's response that they are unwilling to stand behind their product I have given them the repeated opportunity to do what is right here and offer a reasonable concession I am demanding a concession toward the purchase of new frames Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the company's explanation because it doesn't make any sense What kind of company would order and replace parts for a piece of equipment that they claim has no manufacturing defects as a "precautionary step"? Regards, Karen [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint A refund was a "best case senario", what I want (and always have wanted) is an authorized repair service to analyze and fix my generator I traveled over hours to the only source finally given me by Generac I am awaiting the outcome/repair and any costs involved before I can get closure and put this situation beind me [Awaiting repair and any costs involved Had to travel over hours to authorized dealer/repair shopI never expected a refund from Walmart, they are not the manufactures of the product.] Regards, [redacted] ***
Hello,This consumer has advised Generac via writing that if the independent dealership did not have the unit repaired and returned by 1-12-2018, that they would be pursing legal action. As a result, Generac is unable to correspond further with the consumer, as we would need to be in contact with his attorney, in order to obtain authorization to discuss the case further with this consumer.If the independent dealership is not performing as the consumer would expect, they are always welcome to take their product to another independent dealership. Regards,Generac
Hello,We have reviewed the pictures provided by the consumerUnfortunately this does not change our positionThis unit is still years outside of the manufacturer's warranty, and as explained previously by supervisors and the lead of our resolution department.Generac has and will continue to back our product, however years is too far for us to be able to participate in assistance.Regards,Generac Power Systems
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, if fully implemented, is satisfactory to me I do look forward to Generac replacing the current generator with a new generator Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com:A complete solution would be for generac to make the automatic maintenance run time longer than the non adjustable 5 mins. A customer adjustable range of 5 - 15 min would completely solve the known issiue for ALL generac customers, as it is a widely discused problem. As far as being ignored by generac until the BBB was involved could possibily be solved by sensitivity and customer service training or remedials for generac customer service employees. Appologies after getting caught does not merrit much. PREVENTION in ignoring the paying customer should be the key topic of correction. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that generac's suggestion that they will look into the problem, and have documented my concern is satisfactory to me as there is not another good choice at present. I can only hope generac will take my suggestion as this has been voiced by many other generac customers. Regards, [redacted] ***
Generac said that they have no documentation of my having an issue during the warranty periodOf course they don't because we did not lose power during thethe warranty periodThe power outage occurred days beyond the year warranty period and in all probability the unit would have failed if the power outage hadoccurred earlierGenerac said they would not be able to offer a concession even though I have invested over $which includes $for the generator and I have yet to receive any benefitsThis unit has been inspected by two Generac installers as well as a licensed electrician and they were all unable to find the reason why the unit would not provide electricityIn previous communications with Generac customer service, they implied that a concession would be possible if they had a "diagnosis"I recontacted the second Generac installer and he has quoted $to "repair" the unit assuming he figures out what is wrong! At this point it makes no sense to spend $on a unit that will have no warranty and has never worked to begin withI have read many similar complaints on the Revdex.com website as well as other websites and I do not understand Generac's position now that they cannot offer a concession when they implied earlier they could and units now have a year or even year warranty! Despite my reservations as to the quality of these units overall, in my case a replacement generator makes the most sense and would be the cost effective approach considering I do not require a transfer switch or WHIPS if I purchase another Generac generator but I believe Generac should provide significant assistance in this regard
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am in agreeance with them coming out to re assess generator one of there recommended and authorized repair people has already came out and diagthe issue as a defective control panel in generator needed to to be replaced there was no error in install I followed there recommendations so yes they can come and fix it and I am aware of no warranty afterwards
Good Afternoon, We have contacted another Generac Authorized servicing dealer to come take a look at Mr***'s generatorThey were scheduled to go out this afternoon on 6/2/Thank you,Generac Power Systems
Hello,Again as outlined in our owner's manual, the break in oil must be SAEAfter the break in period is complete, you may use full synthetic oil; and reference the oil chart that is in the maintenance section of the manual.Regards,Generac Power Systems
Generac Power Systems would like to thank [redacted] for commenting our previous response to her complaint and we would encourage her to contact our customer service department if they for some reason the generator does not operate as designed We are confident in the repairs performed by our authorized service provider but also understand the concerns expressed by [redacted] We will leave the decision to the Revdex.com if they would like to leave the original complaint open Regards, Generac Power Systems
Good Morning, Generac Power Systems, as a one time goodwill concession will be covering this repair for the customerIf the customer has questions regarding his repair, he can certainly contact us directly.Thank you,Generac Power Systems
Good Morning, We do apologize for this misunderstanding, we have verified that the authorized service dealer will in fact be dropping off your product to your home once it is repaired.Thank you,Generac Power Systems
Generac Power Systems woudl like to thank Mr [redacted] for contacting us regarding the problems that he has experienced with having his Generac RV generator serviced The Generac Power Systems customer service department had been in communication with Mr [redacted] and was attempting to find an authorized service provider In reviewing this last response from Mr [redacted] it appears that the Generac Power Systems customer service department did not clearly communicate that the generator was well out of the warranty period and that repairs to the equipment would not be covered and hence Mr [redacted] can have anyone work on the generator If Mr [redacted] was inquiring if the repairs might be covered by Generac then our customer service department would then request that an authorized service provider look at the generator Generac Power Systems would again like to thank Mr [redacted] for contacting us and we apologize for any delay in responding to his initial request and regret not being able to assist him with his repair Regards, Generac Power Systems
Hello,Unfortunately Generac Power Systems does not know were a product being ordered will ultimately end up being installed, when an order is placedThere are distributors here in Wisconsin, that sell units to consumers in California, to New York, and sometimes other countriesWe certainly do recommend a consumer living in a salt-water environment both properly research the product they are buying, as well as purchase an aluminum enclosure generator, as steel will rust quickly.Unfortunately as the consumer has previously been advised, Generac Power Systems is unable to participate in their request for out of warranty coverage assistance.Best Regards,Generac Power Systems
Good Afternoon, We have been in contact with Mr [redacted] and have offered to pay for a dealer to pick up his power washerAlthough a pick up service is not normally covered under warranty, we have offered this as a concessionOnce the dealer is able to diagnose the issue we can work towards resolving the issue with the product as soon as possibleThank you,Generac Power Systems
Good Morning, We do apologize that Mrs [redacted] is experiencing issues with her generatorAn authorized servicing dealer has been on site to diagnose the issue at hand, and at this time Generac does feel this is an issue that can be resolved by a repairAttached is the warranty statement which outlines that Generac will repair the generator if there is a manufacturing defect found within the warranty timeframeAs a concession, Generac has also offered to re-start the warranty from the date of full operation.Thank you,Generac Power Systems
[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've included pics of the "durable powder coated steel" These frames are defective and failing I refuse to accept the company's response that they are unwilling to stand behind their product I have given them the repeated opportunity to do what is right here and offer a reasonable concession I am demanding a concession toward the purchase of new frames Regards, [redacted]