Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved:They responded asap, it was a misunderstanding and it is fully resolved Sincerely, [redacted]
Re: Complaint ID ***To Whom It May Concern: We have received correspondence from the Revdex.com dated April **, with regard to *** ***On 3/**/*** *** signed up for an Ultimate IRAHe made an initial deposit of $via credit card on 3/**/Our company
in turn sent him a Welcome Packet with forms to complete*** *** contacted us via email on 3/**/and 3/**/with questions and our company responded to both emails same-dayWe had also reached out to *** *** by phone.On the evening of 4/*/15, *** *** contacted *** *** in the Customer Service Department with additional questionsUnfortunately, *** was out of the office from 4/*/to 4/**/*** had an “auto response” email notifying clients of her absence and requesting that clients contact the main office with any concerns*** *** seemed to not have received the auto response email and sent subsequent emails on 4/*/and 4/*/The Secretaries at the Main Office do not recall receiving any phone calls from *** ***The client may have simply not received the “auto response” email, and assumed that the only recourse available was to contact the Revdex.com, instead of calling our office, or waiting for ***’s return.*** *** was concerned that Madison Trust Company, the IRA Custodian for the self-directed IRA, was not listed on FINRA (the Financial Industry Regulatory Authority)This organization regulates banking institutions which accept brokerage productsMadison Trust Company only accepts cash and Alternative Assets and is not involved in the brokerage arena nor do they claim to beThey are unable to accept brokerage products, and are therefore not listed on the FINRA websiteMadison Trust Company is regulated by the South Dakota Banking Commission. We are sorry that our office did not receive any phone messages last week from *** *** with regard to his concernsWe would have been happy to help him.We have refunded *** ***’s credit card in full todayWe would be happy to assist him in the future with establishing the Ultimate IRA, should he decide to do so.Should you have any further questions with regard to the above, please feel free to contact meA copy of *** *** ***'s Certificate of Authority and a copy of the refund receipt to *** *** can be provided as wellAll the best,
*** *** *** *** ***
The business has responded Please see below:Business Response: Upon receipt of this complaint, our CEO immediately reached out to the client and discussed his concerns. As it turns out, there was a misunderstanding which we immediately rectified, and we also refunded the client the
$that he requested. The client then rescinded his complaint. Consumer Response: * *** *** *** *** * *** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved:They responded asap, it was a misunderstanding and it is fully resolved.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved:They responded asap, it was a misunderstanding and it is fully resolved Sincerely, [redacted]
Re: Complaint ID ***To Whom It May Concern: We have received correspondence from the Revdex.com dated April **, with regard to *** ***On 3/**/*** *** signed up for an Ultimate IRAHe made an initial deposit of $via credit card on 3/**/Our company
in turn sent him a Welcome Packet with forms to complete*** *** contacted us via email on 3/**/and 3/**/with questions and our company responded to both emails same-dayWe had also reached out to *** *** by phone.On the evening of 4/*/15, *** *** contacted *** *** in the Customer Service Department with additional questionsUnfortunately, *** was out of the office from 4/*/to 4/**/*** had an “auto response” email notifying clients of her absence and requesting that clients contact the main office with any concerns*** *** seemed to not have received the auto response email and sent subsequent emails on 4/*/and 4/*/The Secretaries at the Main Office do not recall receiving any phone calls from *** ***The client may have simply not received the “auto response” email, and assumed that the only recourse available was to contact the Revdex.com, instead of calling our office, or waiting for ***’s return.*** *** was concerned that Madison Trust Company, the IRA Custodian for the self-directed IRA, was not listed on FINRA (the Financial Industry Regulatory Authority)This organization regulates banking institutions which accept brokerage productsMadison Trust Company only accepts cash and Alternative Assets and is not involved in the brokerage arena nor do they claim to beThey are unable to accept brokerage products, and are therefore not listed on the FINRA websiteMadison Trust Company is regulated by the South Dakota Banking Commission. We are sorry that our office did not receive any phone messages last week from *** *** with regard to his concernsWe would have been happy to help him.We have refunded *** ***’s credit card in full todayWe would be happy to assist him in the future with establishing the Ultimate IRA, should he decide to do so.Should you have any further questions with regard to the above, please feel free to contact meA copy of *** *** ***'s Certificate of Authority and a copy of the refund receipt to *** *** can be provided as wellAll the best,
*** *** *** *** ***
The business has responded Please see below:Business Response: Upon receipt of this complaint, our CEO immediately reached out to the client and discussed his concerns. As it turns out, there was a misunderstanding which we immediately rectified, and we also refunded the client the
$that he requested. The client then rescinded his complaint. Consumer Response: * *** *** *** *** * *** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved:They responded asap, it was a misunderstanding and it is fully resolved.
Sincerely,
[redacted]