General Anesthesia Services LLP

I'm responding to a complaint by one of our patients sent to the NY Revdex.com filed The complaint # [redacted] was filed by [redacted] who was cared for by our Medical group on for a Crown Prep and cosmetic dental procedure by a local dental facility in [redacted] **The patient lives in [redacted] **, and scheduled her dental procedure with anesthesia through the Dental office of DrAlan B [redacted] due to Dental phobiaThe patient is years old, and has had issues with fear of dental procedures in the past, and asked for our services to be offered for her planned hour procedureAs is the course of business for our medical practice, we require a deposit from patients at the time of the booking of any procedure in order to hold the date of service, and secure our physicians for the desired dateWe typically do not participate with most insurance carriers, and most carriers do not provide a pre-authorization or guarantee of payment for dental procedures done outside of a hospital setting, as was the case with DrB***'s office practice [redacted] 's case was booked with our office at the request of DrB***'s office on 1/5/16, and a standard deposit was requested of the patient in the amount of $charged to her authorized credit card by [redacted] on the same dateMy office staff had the patient sign a statement that is given to all of the facilities that we service describing our services, fee structure and policies, required deposits, cancellation policies and penalty, as well as billing policies to try and recover the fee paid by the patient directly to our service by the patient [redacted] signed all of these required forms at the time of booking the procedure and authorizing use of her Credit Card by our practice for the deposit and balance fee due at the time of service on On 116, her procedure was performed by DrB***, and the balance fee for Anesthesia services provided by our physician was due and authorized by [redacted] in the amount of $At that time, she also signed an insurance disclosure statement authorizing General Anesthesia Services, LLP to send a claim form into her Medical insurance provider, [redacted] , who we do participate withA Claim was sent to [redacted] on as a courtesy to [redacted] in an attempt to recover the Anesthesia fee for our services, as [redacted] does not provide any pre-Authorization for these types of procedures for our servicesOn 216, a check was received and deposited by our Practice Manager in the amount of $for payment of our services by [redacted] for [redacted] 's caseA report is send from our Practice Manager to our billing staff every two weeks, and this payment was included in a report dated 216, or the end of the month reportThe payment was posted into our billing system by our billing staff on As for [redacted] 's assertion that my office staff lied to her, I can attest to the fact that this is a accusationShe called our office and spoke to Patricia B**, our Office Manager, who is not a biller, but can look into our billing system when an issue like [redacted] 's request comes in, and refer her to our billing staff, or see if payment has been received from the insurance carrier [redacted] called our office on 2/ [redacted] to inquire about payment to our practice from ***, which had not posted to our billing system until 3/*/MsB [redacted] can only see what is posted into our system, not what is deposited or received by our officeThis is a function of our Practice Manager and the billing staff onlyMany patients are very anxious about receiving payment from their insurance carriers, and are unhappy about paying for medical fees up front, and do not understand the problems that arise when legitimate claims for medical services are submitted on their behalf and denied by the carrier for various reasons, or payment is delayedIn this case, a claim was submitted in a timely manner by our practice several days after her care, processed by the carrier, and almost her entire payment was refunded to [redacted] within approximately months of her date of serviceWe strive to help our patients to recover our up front fees, and ask that they allow our office the time to properly process the claim and refund where applicableOur office routinely alerts patients to the fact that this process typically takes about weeks to run its courseWe're happy that we were able to provide [redacted] with very professional services, and provide the billing mechanism to refund her almost our entire fee from [redacted] in a short period of timePlease feel free to respond to this email if you need any additional paperwork or documentation of the events that transpired in our care of [redacted] Thank you,Kevin G [redacted] , M.DManaging Partner General Anesthesia Service, LLP [redacted] ***[redacted]

I'm responding to a complaint by one of our patients sent to the NY Revdex.com filed 3/**/16. The complaint # [redacted] was filed by [redacted] who was cared for by our Medical group on 1/**/16 for a Crown Prep and cosmetic dental procedure by a local dental facility in [redacted]. The patient lives...

in [redacted], and scheduled her dental procedure with anesthesia through the Dental office of Dr. Alan B[redacted] due to Dental phobia. The patient is 57 years old, and has had issues with fear of dental procedures in the past, and asked for our services to be offered for her planned 2 hour procedure. As is the normal course of business for our medical practice, we require a deposit from patients at the time of the booking of any procedure in order to hold the date of service, and secure our physicians for the desired date. We typically do not participate with most insurance carriers, and most carriers do not provide a pre-authorization or guarantee of payment for dental procedures done outside of a hospital setting, as was the case with Dr. B[redacted]'s office practice. [redacted]'s case was booked with our office at the request of Dr. B[redacted]'s office on 1/5/16, and a standard deposit was requested of the patient in the amount of $500.00 charged to her authorized credit card by [redacted] on the same date. My office staff had the patient sign a statement that is given to all of the facilities that we service describing our services, fee structure and policies, required deposits, cancellation policies and penalty, as well as billing policies to try and recover the fee paid by the patient directly to our service by the patient. [redacted] signed all of these required forms at the time of booking the procedure and authorizing use of her Credit Card by our practice for the deposit and balance fee due at the time of service on 1/**/16. On 1/**/16, her procedure was performed by Dr. B[redacted], and the balance fee for Anesthesia services provided by our physician was due and authorized by [redacted] in the amount of $700.00. At that time, she also signed an insurance disclosure statement authorizing General Anesthesia Services, LLP to send a claim form into her Medical insurance provider, [redacted], who we do participate with. A Claim was sent to [redacted] on 1/**/16 as a courtesy to [redacted] in an attempt to recover the Anesthesia fee for our services, as [redacted] does not provide any pre-Authorization for these types of procedures for our services. On 2/**/16, a check was received and deposited by our Practice Manager in the amount of $1165.22 for payment of our services by [redacted] for [redacted]'s case. A report is send from our  Practice Manager to our billing staff every two weeks, and this payment was included in a report dated 2/**/16, or the end of the month report. The payment was posted into our billing system by our billing staff on 3/*/16. I authorize all payment requests and refunds for patients for by our practice, and was away from our offices the last week of February and the first two weeks of March. Upon my return, I worked through a great deal of office issues including a number of requests for refunds similar to [redacted]'s payment, and authorized a refund of her credit card in the amount of $1165.22 on 3/** which was processed on 3/**/16. As for [redacted]'s assertion that my office staff lied to her, I can attest to the fact that this is a false accusation. She called our office and spoke to Patricia B**, our Office Manager, who is not a biller, but can look into our billing system when an issue like [redacted]'s request comes in, and refer her to our billing staff, or see if payment has been received from the insurance carrier. [redacted] called our office on 2/** to inquire about payment to our practice from [redacted], which had not posted to our billing system until 3/*/16. Ms. B** can only see what is posted into our system, not what is deposited or received by our office. This is a function of our Practice Manager and the billing staff only. Many patients are very anxious about receiving payment from their insurance carriers, and are unhappy about paying for medical fees up front, and do not understand the problems that arise when legitimate claims for medical services are submitted on their behalf and denied by the carrier for various reasons, or payment is delayed. In this case, a claim was submitted in a timely manner by our practice several days after her care, processed by the carrier, and almost her entire payment was refunded to [redacted] within approximately 2 months of her date of service. We strive to help our patients to recover our up front fees, and ask that they allow our office the time to properly process the claim and refund where applicable. Our office routinely alerts patients to the fact that this process typically takes about 6 weeks to run its course. We're happy that we were able to provide [redacted] with very professional services, and provide the billing mechanism to refund her almost our entire fee from [redacted] in a short period of time. Please feel free to respond to this email if you need any additional paperwork or documentation of the events that transpired in our care of [redacted]. Thank you,Kevin G[redacted], M.D. Managing Partner General Anesthesia Service, LLP [redacted].[redacted]
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