General Appliance Consumers Inc

Hello inhave check on this customer and on my tech notes customer was getting AE error on her ** dishwasherThe AE error comes if is water leak as per **Tech check customer appliances and found no leak at time and was no notes to order parts on his invoice.. the service call was
cancel by ** the next day 8/16/we are authorized service for ** contractsThe customers paid ** for service contract she didn't paid any money $to General Appliances and we didn't even get pay to run her service call from ** because the customer or ** cancel the callfor us the call was cancel by ** service contract and we were not getting pay for our service visit was nothing else for us to do with the customerBecause the call was cancel and removed from our dispatches listWhat issues customer have or complaints customer needs to contact ** the company she paid $normally when a call is cancel by ** service contracts is things happen customer is refund by ** or customer were dispatches to next service company