General Appliance Service

I'd like to respond To Mrs [redacted] rejectionMy Company ran two service calls to service her washer that would not drain The first call on June 16th the complaint was "won't complete cycle"The technician checked and found an overflow error code, he cleared the sensor hose and checked the operation which he stated was working when he leftWe received a return call on June 18th because the washer would not drainThe technician with the help of the [redacted] tech support team checked the codes in the machine's computer and found an over suds error code againThey ran the machine through a complete test cycle which tests the operation of each operational part and everything was working normalOur techs did clean out the air pressure lines and and ran the checks to confirm the proper operation of all componentsThis is a high tech washer it has a computer that can tell us what went wrong and allows us to run a test of the parts in a cycle (not manually forced)General Appliance has been in business for over years and this is the second complaint in that time because we do care about our customers and will make concessions when we are wrong It's been well over days since your last complaint, if we left your washer in disrepair I'm sure you would have called another company to correct it If you would send the Revdex.com a copy of a repair dated before today I will refund your moneyIf not a guess we can assume the washer has been working as it should[redacted] , President

At this time, I have been contacted directly by General Appliance Service, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] A woman from the office (names ***) called to see if I had received a check they supposedly sent in the amount of $to refund me for their service charge, which I did not and told her the same Still no resolution regarding all the parts they took out of my refridgerator and never returned which were not necessary to replaceThe [redacted] (***) even said they replaced them with the wrong parts and was supposed to get the correct ones-then instead had [redacted] call me to say he decided not to fix my fridge anymoreThat was after Iwaited months for him to get the parts He asked me to wait since he was having an issue with his partner Told him wear and tear on my fridge with the wrong parts and didnt want to wait from day one but he didnt care!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Date Sent: 8/11/6:49:PM Complaint: [redacted] I am rejecting this response because: I have not had my washer repaired because I was waiting for a response I was hop[ing to get this resolved I don't have a receipt because I have not called anyone in to service my machine again It is still having the same problem with NOT changing cycles It just stays on the wash cycle, the same as the first time I contacted this company.Sincerely, [redacted] Sincerely, [redacted]

I'm sorry but I find it hard to believe you have not had to use of your washer for two months and not called someone elseThat was my offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me General Appliance's willingness to refund the amount has restored my faith in them As I said in my complaint, although I was dissatisfied with being charged for the part, at no time was I ever treated poorly Every person that I dealt with was polite and friendly and I am very thankful to them and to the Revdex.com for resolving this issue General Appliance really means it when they say they stand behind their work and offer customer satisfaction Sincerely, [redacted]

I'd like to respond To Mrs [redacted] rejectionMy Company ran two service calls to service her washer that would not drain The first call on June 16th the complaint was "won't complete cycle"The technician checked and found an overflow error code, he cleared the sensor hose and checked the operation which he stated was working when he leftWe received a return call on June 18th because the washer would not drainThe technician with the help of the [redacted] tech support team checked the codes in the machine's computer and found an over suds error code againThey ran the machine through a complete test cycle which tests the operation of each operational part and everything was working normalOur techs did clean out the air pressure lines and and ran the checks to confirm the proper operation of all componentsThis is a high tech washer it has a computer that can tell us what went wrong and allows us to run a test of the parts in a cycle (not manually forced)General Appliance has been in business for over years and this is the second complaint in that time because we do care about our customers and will make concessions when we are wrong It's been well over days since your last complaint, if we left your washer in disrepair I'm sure you would have called another company to correct it If you would send the Revdex.com a copy of a repair dated before today I will refund your moneyIf not a guess we can assume the washer has been working as it should [redacted] , President

[redacted] 8/5/ RE: ID# [redacted] [redacted] [redacted] [redacted] ** To whom it may concern: Mrs [redacted] called our company on 6/16/and we set up a call for 6/17/The complaint was that her washing machine would not complete a cycle Our service tech arrived at her home and checked the unit for error codesThe only code was for an overflowOur tech cleared the hose going to the pressure switch and checked the switch both checked out goodHe ran then calibrated the electronic control which ran the unit thru a complete test of the washerIt passedShe was instructed not to use too much soap and to use a “HE” soap On 6/18/she called in again with the same issueI went out to the house and contacted [redacted] technical line and spoke with their techWe again found it has an over suds error codeI cleared the code again and ran a calibration cycleAgain it passed We didn’t hear from her until 7/27/not 7/8/as she claimsOn this date she was out of her 30-day warranty on her service call chargeThis charge is essentially a trip chargeShe was told if she wanted to set up another visit she would be charged another service call Mrs [redacted] had not complained to us for over a month about her washer and she exceeded the warrantyA month later she can have any number of issues with the washer including the same thing Mrs [redacted] stated that she has been doing laundry for yearsShe has never owned a washer like this oneThis is new energy efficient, high tech computerized unitIt requires the user to follow the instructions so it will operate correctlyIt will not operate correctly if she runs it the way she ran her previous models Mrs [redacted] is asking for a refundShe was charged a service call and a small labor charge to flush the suds from the pressure hose We went to her home twice and the second time was at no chargeI see no reason to give the customer a refund of any kind While on the phone with me she threatened to contact [redacted] News if we didn’t refund her or service the product at no chargeWe have a policy not to service customers that make these threatsSo we will no longer be able to service her appliances Sincerely, [redacted] Vice President JMC/dmr