We have several times put in with UPS what is call a electronical call tag for the item to be picked upThis means it is sent to UPS, they alert a driver to go and then it comes backHowever it falls upon the driver to go and pick it up, which we have no control ofThis has become a come
issue/problem lately we are findingWe are recommending that we get a email/fax number to send the actual call tag that way now to assure that a customer can hand it to a driver that comes in or bring it to a UPS centerHowever at this point due to the delay and inconvenience we are going to refund the purchase without return of item and go on good faith that the item is defective as claimedThe credit should show up within a few days on their end
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Again they are listed separate, they are sold separate. And again it is listed on [redacted] this way also. It clearly says again Cooling Fan(Rad and Con mtd) Which again means this is the assembly that is mounted to them, it does not say it is included, nor does it say Rad and Con included in sale. This is so you are aware of what style fan assembly you are looking at the one that again mounts here and not they style that mounts to front of engine like a cooling fan clutch assembly. This is sold the same way from every salvage yard from one coast to the other, and from a dealer brand new. Again without going on and on he got what he asked for, and again if not happy with it send it back for a refund based on the terms and conditions of the sale.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This transaction started out as a purchase for a front end assembly for a 2011 [redacted]. The customer ordered it and yes had to wait due to the fact of a wire transfer to go thru from their bank, and then once that cleared it had to be taken apart/cut off from the car. So yes there was a delay that...
was known from the minute it was ordered. The customer was never hung up and a have spoken to him several time every up to the point of this complaint and even after. When did receive a call from customer saying there was some issue with the nose upon receiving it, my reply was I hope you did not sign for it already and have the trucking guy right there for know it is a he said she said situation if there is damage now. After l made this comment he stated yes I signed for it the driver made me(false). He then explained what it was he was calling about stated that the headlights were not halogen(regular style light less expensive), they were what is called xenon( more expensive), that the grill was cracked, and a molding was missing , right fender had damage on it and that was it. Not once did here mention anything about a bumper, nor did he mention anything else. After reviewing pictures the day it went out and calling a dealer in our area. This is what I find out The headlights were indeed were not halogen but xenon, the grill was not crack as it could be seen but there was a chrome piece missing and there was no damage to the fender when it left. So I then offered a refund for headlights, and grill based on current used prices and even through no damaged was on fender when left offer a small adjustment for it this all came out to $500.00 dollars also based upon receiving the headlights sent back via [redacted] on our dime. Also the customer was sent pics prior before transaction and also forms to fill out as well. The customer then said that will not due and demand a $1500.00 adjustment for it. So I replied that then I will get the nose picked up and once back and returned in the same condition I will issue a refund in full, and not take out any charges that were agreed upon prior to sale which would be a 20%restocking fee, the initially shipping charges are non-refundable, and that he would be responsible for shipping the nose/front end back himself. I simple stated that I am not going to argue I will pick it up and refund you again in full and we can go our separate ways and move on. He then stated to me he was not going to let the freight company take it he was refusing to do so, then I stated then I am not sending a truck done for they will charge me for a non pickup every time they go. He then told me he was only going to let it go if I refund him before it gets picked up or send the truck with the money. I explained to him that the trucking company does not do nothing but pickup and drop off the product no more no less. And that I can not refund the money again until I know it is here and in the same condition as it left and nothing is missing or altered. I then proceeded to explain to him that I can not go to the store buy a TV and go back and ask for money money back with out bring the TV back to be looked at before they will refund me my money, same concept. He then started saying this is wrong and this is wrong with front end and so on. So I finally said I am not going back and forth no more here are the options. I will give you a refund as explained base on what was found out and based on the fact even though you signed for it in good condition of $500.00 upon signing a wavier that I will fax to you. Or simple allow the trucking company to pick it up and again once returned then will issue a refund, but if something is missing or altered then refunded is subject to terms and conditions agreed upon. He then again refused to give it up if I sent a truck so I told him if you are not willing to work it out then I can not help you. He then threaten to sue me get back at me and so on. We have done everything possible on our part to resolve this issue, and the fact it was signed for as being received in good condition. I do not know what more we can do for the customer has refused every option. We both came to had come to an agreement of $600 and I also offer to send him an a/c cleaner box. Any concerns feel free to contact me on my cell ###-###-#### which is for Revdex.com use only or my Business Phone private line ###-###-#### ask for Shane
We have several times put in with UPS what is call a electronical call tag for the item to be picked upThis means it is sent to UPS, they alert a driver to go and then it comes backHowever it falls upon the driver to go and pick it up, which we have no control ofThis has become a come
issue/problem lately we are findingWe are recommending that we get a email/fax number to send the actual call tag that way now to assure that a customer can hand it to a driver that comes in or bring it to a UPS centerHowever at this point due to the delay and inconvenience we are going to refund the purchase without return of item and go on good faith that the item is defective as claimedThe credit should show up within a few days on their end
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Again they are listed separate, they are sold separate. And again it is listed on [redacted] this way also. It clearly says again Cooling Fan(Rad and Con mtd) Which again means this is the assembly that is mounted to them, it does not say it is included, nor does it say Rad and Con included in sale. This is so you are aware of what style fan assembly you are looking at the one that again mounts here and not they style that mounts to front of engine like a cooling fan clutch assembly. This is sold the same way from every salvage yard from one coast to the other, and from a dealer brand new. Again without going on and on he got what he asked for, and again if not happy with it send it back for a refund based on the terms and conditions of the sale.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This transaction started out as a purchase for a front end assembly for a 2011 [redacted]. The customer ordered it and yes had to wait due to the fact of a wire transfer to go thru from their bank, and then once that cleared it had to be taken apart/cut off from the car. So yes there was a delay that...
was known from the minute it was ordered. The customer was never hung up and a have spoken to him several time every up to the point of this complaint and even after. When did receive a call from customer saying there was some issue with the nose upon receiving it, my reply was I hope you did not sign for it already and have the trucking guy right there for know it is a he said she said situation if there is damage now. After l made this comment he stated yes I signed for it the driver made me(false). He then explained what it was he was calling about stated that the headlights were not halogen(regular style light less expensive), they were what is called xenon( more expensive), that the grill was cracked, and a molding was missing , right fender had damage on it and that was it. Not once did here mention anything about a bumper, nor did he mention anything else. After reviewing pictures the day it went out and calling a dealer in our area. This is what I find out The headlights were indeed were not halogen but xenon, the grill was not crack as it could be seen but there was a chrome piece missing and there was no damage to the fender when it left. So I then offered a refund for headlights, and grill based on current used prices and even through no damaged was on fender when left offer a small adjustment for it this all came out to $500.00 dollars also based upon receiving the headlights sent back via [redacted] on our dime. Also the customer was sent pics prior before transaction and also forms to fill out as well. The customer then said that will not due and demand a $1500.00 adjustment for it. So I replied that then I will get the nose picked up and once back and returned in the same condition I will issue a refund in full, and not take out any charges that were agreed upon prior to sale which would be a 20%restocking fee, the initially shipping charges are non-refundable, and that he would be responsible for shipping the nose/front end back himself. I simple stated that I am not going to argue I will pick it up and refund you again in full and we can go our separate ways and move on. He then stated to me he was not going to let the freight company take it he was refusing to do so, then I stated then I am not sending a truck done for they will charge me for a non pickup every time they go. He then told me he was only going to let it go if I refund him before it gets picked up or send the truck with the money. I explained to him that the trucking company does not do nothing but pickup and drop off the product no more no less. And that I can not refund the money again until I know it is here and in the same condition as it left and nothing is missing or altered. I then proceeded to explain to him that I can not go to the store buy a TV and go back and ask for money money back with out bring the TV back to be looked at before they will refund me my money, same concept. He then started saying this is wrong and this is wrong with front end and so on. So I finally said I am not going back and forth no more here are the options. I will give you a refund as explained base on what was found out and based on the fact even though you signed for it in good condition of $500.00 upon signing a wavier that I will fax to you. Or simple allow the trucking company to pick it up and again once returned then will issue a refund, but if something is missing or altered then refunded is subject to terms and conditions agreed upon. He then again refused to give it up if I sent a truck so I told him if you are not willing to work it out then I can not help you. He then threaten to sue me get back at me and so on. We have done everything possible on our part to resolve this issue, and the fact it was signed for as being received in good condition. I do not know what more we can do for the customer has refused every option. We both came to had come to an agreement of $600 and I also offer to send him an a/c cleaner box. Any concerns feel free to contact me on my cell ###-###-#### which is for Revdex.com use only or my Business Phone private line ###-###-#### ask for Shane