General Awnings

I ordered the 1500 series and had a smaller awning up previously that didn't leak from 2021 but we wanted a wider area covered. They are very filmsy but the worse is that family members stand under them and the slates themselves leak very badly. I paid $1100 for the two awning. Very disappointed. Would not buy from them again.

bad coustomer service

I recently ordered two of the 3500 series awnings and both were easy to install. So far, they are holding up well. Both are lightweight and built well. My brother just ordered a door awning (3100 model) for the back door from these guys.

I asked many questions on practicality for Chicago winter. Assured it was fine for snow and had it installed as directed. Fell under snow weight anyway. Half was broken so I ordered half replacement. Sent only the polycarbonate sheet for an exorbitant cost, though told it would be the canopy with hardware. Expensive mistake getting involved with General Awnings.

Dear Revdex.com, Our customer received their order on September 15th, 2016.  Per company policy, there is a 30 day limit to report any missing, damaged, or defective parts.  We were not made aware of any issues with the order until December 30, 2016, 110 days after the...

order had been delivered.   We are not sure why the sheet is appearing this way as we do not carry a sheet in the color shown in the customer's photo.  If a defective panel had been shipped, the issue would be immediately apparent.  The customer was unresponsive to a suggestion that the protective film may still be attached to the sheet, which can be removed to stop the issue. We have spoken to the customer over the phone and by email to let him know that replacement sheets are still available for purchase. Thank you,General Awnings, LLC