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General Capital Group Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached a copy of the one and only notice I have received from [redacted] regarding parking on April 19, 2017.   It first states that parking will increase on June 1, 2017, NOT MAY of 2017.  If there was anything else sent to me, please provide evidence.  Linda, since there is employees provided security checks, please forward any records of security checks from the last two weeks from 5:30pm-11:00pm.  There has also been a break in with the last month as evidence of glass on the pavement.  I have also noticed people hanging out in the far corners of the lot that is not lighted.  First occurrence occurred on Feb. 22 and the second was March 8th. I don't mean to be a nuisance but I want what is fair for consumers in the [redacted] occupants.  Thanks,Natalie [redacted]

General Capital has an excellent reputation in the Milwaukee community which it has taken years to cultivate, takes customer concerns seriously, and is happy to address Ms. [redacted]'s customer service issue.General Capital is a co-owner and the manager of the [redacted] ("[redacted]") parking lot Ms....

[redacted] references.  The parking lot provides parking spots on a month to month basis for which it charges a market rate.  Because of increased demand for parking and a shortage of available parking in the area, the [redacted] parking lot currently has a waiting list.  In addition, General Capital conducted a market survey and found that the parking rates being charged were below prevailing market rates in the area.  The operations have experienced increased costs in terms of insurance and real estate taxes. While communication can always be improved, the notice was an attempt to gradually increase the parking fee to market over a several month period to allow customers who did not wish to continue to park at [redacted] to find alternative solutions.  Thus while the notice was sent April 7, 2017, the rate increases by $10 per month for May, June and July and does not increase to the market rate of $75 per month until August 1, 2017.As Ms. [redacted] notes, a gate was installed, but is not currently in operation.  Contrary to Ms. [redacted]'s claim; however, the parking lot is regularly monitored. First time offenders are notified by placement of a flyer on the car's windshield.  Multiple-time offenders are ticketed and towed.  General Capital has regularly had cars that are illegally parked ticketed and towed.  The parking lot is secure and safe as evidenced by the historical safety record with one break-in over the past two years.  We are currently evaluating the activation of the gate and implementation of a card reader, but have been concerned in the past about the increased cost and parking rate implications for our customers.  Our historical monitoring practice has served both General Capital and our customers well.We apologize that we failed to communicate properly with Ms. [redacted].  As a month-to-month parker; however, she is not locked into a long-term contract with us and is free to park wherever best suits her parking needs.I am happy to discuss this personally with Ms. [redacted] as well (and have copied her on this email).  The General Capital individual with whom Ms. [redacted] spoke originally is out of the office on leave. Please let me know if I can answer any additional questions. (I am in and out of the office, so email is probably an easy way to reach me).

First, Natalie, you are absolutely correct!  The date for the initial $10 increase in my email of last evening was incorrect.  You are correct in that you had an additional month of parking at the lower $50 per month rate, which we hope was a benefit.  Second, we appreciate your concern about safety and also take the safety and security of our properties seriously.  I am attaching a copy of the Parking Lease you signed.  Please note that even though we monitor the parking lot, it is not required under the Lease.  The Lease clearly states that we are not responsible for theft or damage (Section 12) and not liable for  damage or loss (Section 14).  We are happy to respond to incidences of which we are made aware and are attentive Landlords.   Again, we apologize that market factors necessitated an increase in parking rates that has caused you angst.  Fortunately for you, this is a month-to-month contract  (Section 2) and you have the choice of whether to continue to park in our lot.  If you choose to exit the contract by the end of this week (May 5, 2017), we will not charge you for the month of May.  Please let me know how you would like to proceed. Natalie – I am sincerely sorry that this has caused you so much consternation.  I will give you a call.

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