General Credit Services dba Vericheck

This email is in response to the complaint made by Ms. [redacted] regarding an account that was placed in our office for collection from [redacted] of Phoenix.  In the following paragraph I will explain the situation of the account from our point of view.

The account was placed...

for collection in our office on April 4, 2014.  The account originated on 8/1/12.  I have a ledger transaction history that I would be happy to fax you showing a history of payments that were paid on the account from 2012 until the date the account was charged off for collection to our office.  We have sent out a series of letters to Ms. [redacted] regarding this balance owed to our office.  We also have left a total of two messages on her voice mail asking her to call our office with no response from Ms. [redacted]. She has had no contact with our office until the letter we received on 9/2/14 which you also received a copy of in your office.

I emailed our client in regards to this dispute letter on 9/2/14.  She responded that she received the payment for $111 but has never let them disconnect the equipment.  The bulk of the balance is due for the equipment and 3 months of rental.  I believe her dispute is with my client since our office doesn't disconnect the equipment.  She needs to work out a time with them to disconnect the equipment and then pay off the balance for the 3 months of rental.

Please contact me if you have any other questions or concerns.

General Credit Services[redacted]

Review: I am responding to your contact about collecting a debt. You contacted me by mail on 8/28/14 and identified the debt as 799.00 owed to [redacted] of Phoenix.

I do not have any responsibility for the debt you're trying to collect. If you have good reason to believe that I am responsible for this debt,mail me the documents that make you believe that.

Furthermore, your statement that "you have not made any effort to clear up this obligation to our client" is untrue. Ihave attempted (by email) to close my account and arrange for your. client to pick up their property they refused to do so. I was told that the only way for me to

clear up this obligation" was to contact them by phone between the hours of 7:30-3:30

Monday-Friday.My work hours are 7:30am-3:45pm,Monday-Friday,and I am not able to receive or make phone calls during that time.

If you must send unpleasant letters, please at least attempt to keep them truthful.Desired Settlement: I do not have any responsibility for the debt you're trying to collect. If you have good reason to believe that I am responsible for this debt,mail me the documents that make you believe that.

Business

Response:

This email is in response to the complaint made by Ms. [redacted] regarding an account that was placed in our office for collection from [redacted] of Phoenix. In the following paragraph I will explain the situation of the account from our point of view.

The account was placed for collection in our office on April 4, 2014. The account originated on 8/1/12. I have a ledger transaction history that I would be happy to fax you showing a history of payments that were paid on the account from 2012 until the date the account was charged off for collection to our office. We have sent out a series of letters to Ms. [redacted] regarding this balance owed to our office. We also have left a total of two messages on her voice mail asking her to call our office with no response from Ms. [redacted]. She has had no contact with our office until the letter we received on 9/2/14 which you also received a copy of in your office.

I emailed our client in regards to this dispute letter on 9/2/14. She responded that she received the payment for $111 but has never let them disconnect the equipment. The bulk of the balance is due for the equipment and 3 months of rental. I believe her dispute is with my client since our office doesn't disconnect the equipment. She needs to work out a time with them to disconnect the equipment and then pay off the balance for the 3 months of rental.

Please contact me if you have any other questions or concerns.

General Credit Services[redacted]

We got a letter that said we owned a certain amount. They sent me and my husband 2 letters saying we had this debit. When they called they said the lady told me they sent 6 to us. I told her we only got 2. She did not believe me I kept telling her I never got them. She was very rude. She said " the amount was over 2000". I said" I know but right now we are pay check to pay check and we had to down size in stuff we had like cable, internet and so on". She said" can you borrow it from someone". I said"No". She was rude her voice was getting in the[redacted] off mode now. Asked us if we could pay I said "No not right now he does not make enough each month and asked if I worked I can not due to medical reasons". She said"how much can you pay". I said " 10 dollars". She got so mad that she told me that you need to pay 100 now if not then we will see you in court, legal action will be taken. So that was like maybe 5 months ago. Not sure when it was. . Now we can start paying on it. It is not going to be a lot each month but it is debit that we need to pay.