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General Fire Extinguisher Service

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General Fire Extinguisher Service Reviews (5)

To Whom It May Concern;We appreciate [redacted] alerting us to her concern with her radio and apologize for any miscommunication and for the time required to get it repaired It was sent off site for repair The service repair technician found pennies in the CD player This voided the Honda Care Warranty coverage for the repair or any possibility of reimbursement from the Warranty Company However, in the interest of customer care the dealership has extended goodwill to her and replaced her radio and CD player at no cost to her We appreciate her business and it is our best hope that we have completely resolved this matter to her complete satisfaction.We consider this resolved and ready to be closed.If we can be of any further assistance or answer any additional questions, please contact us.Thank you, [redacted] Tempe HondaCustomer Relations Director

RE: Revdex.com Complaint ID#[redacted]To Whom It May Concern:Thank you for informing our dealership of the concern as
drafted in this Revdex.com complaint. We were disappointed to learn the work
commissioned by the outside vender did not meet expectations. [redacted]o purchased a...

pre-owned 2012 Honda Accord
4dr Sedan from our dealership. The vehicle was purchased in “AS IS” condition
with a “WE OWE” agreement statement of “Item or Service Owed”.  The “We Owe” dated 8/24/15 had two items
listed to “Fix burn hole left rear seat” and “carpet rear bottom left tuck in.”  The dealership sent the vehicle to an
off-site vendor twice to have the seat repaired and to tuck in the rear carpet.
When the repair was still not satisfactory, a second vendor was engaged to
improve on the seat cigarette burn repair and to secure the carpet.  Although dealership did take action in good faith to have
the initial repairs done, the third visit was required to complete the task of
repairing the seat cigarette burn satisfactorily as well as to secure the rear
carpet. A Rental car was offered/provided each time the vehicle was returned
for service as a courtesy service.The “WE OWE” did not include the request for a second key,
however, a valet key was provided as goodwill at no additional cost.  However, as goodwill, the dealership will
provide an additional key (3rd key) with fab.  Christina will need to come into the
dealership for that key to be cut, because the key will require programming
which can take a little over an hour.It is the dealerships desire to reach a reasonable
resolution. The dealership will not be refunding the two months payments or
replacing the carpet as requested in this complaint. The carpet has been
properly repaired per the “WE OWE” agreement. It is our position that providing
the extra key and fab, and the provision of a rental car when in service was
over and above the contractual agreement and sufficient goodwill.The dealership appreciates Christina’s business and it is our
best hope that with these arrangements, she will choose at some point to work
with our dealership in the future.Tempe Honda Customer Relations.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution was satisfactory to me.  The business has resolved the disputed amount and was prompt in following up as the resolution was completed.  I consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern;We appreciate [redacted] alerting us to her concern with her radio and apologize for any miscommunication and for the time required to get it repaired.  It was sent off site for repair.  The service repair technician found pennies in the CD...

player.  This voided the Honda Care Warranty coverage for the repair or any possibility of reimbursement from the Warranty Company.  However, in the interest of customer care the dealership has extended goodwill to her and replaced her radio and CD player at no cost to her.  We appreciate her business and it is our best hope that we have completely resolved this matter to her complete satisfaction.We consider this resolved and ready to be closed.If we can be of any further assistance or answer any additional questions, please contact us.Thank you,[redacted]Tempe HondaCustomer Relations Director

To All Whom It May Concern:Thank you for informing our dealership of the concern with the with the chargeto the credit card. We apologize for the [redacted] charge which was not addressedin a timely manner. We have been informed that [redacted] has released the charge tothe credit card. We appreciate [redacted]'s...

business and are very disappointed that themiscommunication between [redacted] and the dealership resulted in thisinconvenience and apparent dissatisfaction. We believe that this concern has been addressed and resolved at this point.It is our best hope that we will be given the opportunity in the future toprovide service that meets and even exceeds expectations.If we can be of any further assistance in the future please contact me at thee-mail address provided or make a call to my direct line at [redacted].All Whom It May Concern:Thank you for informing our dealership of the concern with the charge to the credit card.  We apologize for the the [redacted] charge which was not addressed in a timely manner.  We have been informed that [redacted] has released the charge to the credit card. We appreciate [redacted]'s business and are very disappointed that the miscommunication between [redacted] and the dealership resulted in this inconvenience and apparent dissatisfaction.  We believe that this concern has been addressed and resolved at this point.It is our best hope that we will be given the opportunity in the future to provide service that meets and even exceeds expectations.If we can be of any further assistance in the future please contact me at the e-mail address provided or make a call to my direct line at [redacted]  [redacted]  [redacted]
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