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General Home Maintenance Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
*** Movers' reply is accurate in some ways, and inaccurate in othersThey were booked on movinghelp.com for labor, workers for hoursAs is stated in my notes, which *** Movers pasted in their response, the lamp was broken between my apartment (when we all agree it was in good condition) and NYCI didn't supervise every action of the moving team, so didn't notice the break until NYCLooking at the way the item broke, no bend or pressure was placed on the "stem" of the lampTherefore, it is unlikely items shifted during the move, bending the lamp; I also watched the lamp get unloadedPresumably the base was dropped during loading and shattered
However, there are many inaccuracies with their reply
- *** did not respond to a single phone call seeking a conversationThe only response received was through the moving website after I submitted a complaint, and *** shut down that conversation process
- *** from *** texted twice after I filed a Revdex.com complaint and asked for a time to talkHe never texted again, and has not returned a phone call responding to his text
- *** did not offer driving and unload services for my move; I was outside their service area in NYC
- There is no star review for ***I initially left a good review in an attempt to smooth the situation over, telling *** I appreciated the service and simply wanted to have a conversationThe extremely poor customer service and combative nature since my first phone message have led me to delete my reviewI attempted to log a star review, but movinghelp.com couldn't log a change to a deleted review
Other customer's can see ***'s changing story on who is liable for the lamp in the comments they posted in their responseThey listed that their loads don't shift, the other movers were responsible, the truck was too small, and finally they are only labor and can't be held liableIt is clear *** is looking to just avoid any conversationOthers can also see the combative nature *** jumps to in their response
***'s customer service is not simply poor, it is non-existentThere is no way to contact the business outside of phone calls, and they won't answer the phone or return messagesRegardless of what happened to the lamp and who is liable, poor service alone is reason not to do business with themA simple conversation was all that was needed in this case
I would not recommend *** Movers to anyone in the Wisconsin area

July 27, 2015ID# [redacted]To whom it may concern:As a business we strive to make our customers happy and content with the services we provide. For this specific customer, he was booked through a moving website. He had only hired us for labor services which does not hold us liable for items in transit...

or items that are not unloaded by our company. [redacted] had mentioned that he had a lamp with a concrete base that had broken by the time he arrived in New York. We explained to [redacted] that we were just hired for loading labor service in Madison, Wisconsin, (which this is explained on the website that he booked us on). The lamp was not properly boxed prior of our arrival nor during us loading the truck. In addition, we explained to [redacted] that we had no way of knowing how the truck was driven to New York or how his truck was unloaded in New York therefore, we can not be held liable for broken items. We explained to [redacted] if we would have done the entire move which includes; packing, loading truck, driving the truck to New York, and unloading in New York only then we would be held liable for items. These services are offered on the moving website he booked us on, but he choose not to book us for the entire move. [redacted] did leave a 5 star review for our services-which is the highest and best review possible.  We had responded and explained to [redacted] multiple times regarding this issue. On June 25, July 3, and July 6 to a resolution/complaint on the moving website and by text messaging as below:     [redacted] Jul 6, 2015  at 1:25:57 PM Customer did not approve resolution. Your response Jul 6, 2015  at 1:15:02 PM               You need to read the moving rules and regulations Carefully. We are just the labor services. Nothing was broke or damaged in the packing process which you have clearly stated twice (2) now. [redacted] Jul 6, 2015  at 11:35:40 AM [redacted], your derogatory and confrontational tone aren't needed or helpful. This could have been solved quickly and easily by simply replacing the lamp. The truck is recommended size for a one bedroom. Your team did a subpar job loading the truck, and items broke (presumably during load). This hasn't happened before, and I had no issues with my NYC crew. You need to provide the service you said you would, and you haven't. So, this is what is going to happen. 1 - I am going to change my  review to 1 star and provide a detailed explanation 2 - I'm going to inform my colleagues in Madison about your service, and ensure future movers use someone else 2 - I am going to file a claim with the Revdex.com (this would be your second I believe) 3 - If that doesn't get a courteous response, I'll file a small claim in NYC. We'll both spend more money simply going through the courts, and you can appear in NYC to have the conversation. Do the right thing and replace the lamp Your response Jul 3, 2015  at 1:53:05 PM [redacted] again not really sure what you want to accomplish, but thanks for making this more awkward. We pack our trucks the [redacted]e everytime for the last 3 yrs had one (1) recent comment on load shifting alittle but, that lady did not listen to our advice on getting straps ect. As far as your load we have no clue on how you drove the truck and in addition the truck you ordered was alittle to small to fit all your items safely. [redacted] you cant cut corners to save money and expect someone else to pay for it. [redacted] Jun 25, 2015  at 6:50:15 PM Thanks for the reply. I agree, when the items were packed they were in good condition, and no damage was noticed by me or the movers. I asked your company for unload services, but I am outside of your service area, as you are aware. The truck was returned without any damage, and I can provide proof of that. Packing should be able to handle normal road conditions. Truck insurance also does not cover household items loaded in the truck, particularly without any accident or fault of the truck company. I watched the movers unload, and discussed any issues with them separately. I understand the desire to deflect this situation. Unfortunately, it appears the truck was improperly packed and items were damaged. I am not reporting minor scratches to furniture or what I would consider small issues. However, a ruined floor lamp and broken couch arm are large issues, particularly when I tipped your movers very well. We need to resolve this situation between us. Please respond or call. Your response Jun 25, 2015  at 6:04:13 PM [redacted], this is a very unfortunate situation due to the fact that everything was packed in good condition, the unfortunate part is when you drive across country when have nor should have responsibly because we have no idea if truck was driven correctly and safe or if your unloaders when as careful as we were. Now if you would of hired us for the driving and unload services but those services were never requested. Please check your uhaul policy ins. maybe that can help [redacted] Jun 24, 2015  at 8:31:50 AM While looking at the truck after it was loaded, two issues were discovered. 1- the concrete base of a floor lamp had so much pressure put on it that it cracked, destroying the base and the lamp. 2- the arm of my large couch was broken. However, the break was not visible on the outside (no tears to the fabric), only the inside support was cracked. I'm sure we can find a quick resolution if we can have a conversation. Please reach out to me quickly. I have not updated my 5 star review, and I would love to keep it at 5 stars. Thanks The reason why this situation is not resolved with [redacted] is because we are not held liable nor responsible for items when we do not do the entire move. We had explained to [redacted] that these unfortunate things do happen, but we can not be held liable in his situation for several reasons. These reasons were explained to [redacted] multiple times and with his threating slanderous behavior we have chosen to seek further legal action if it continues. Best Regards,[redacted] Moving LLC

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Address: 448 Creed St, Struthers, Ohio, United States, 44471-1248

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