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General Impact Glass & Windows Corp

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Reviews General Impact Glass & Windows Corp

General Impact Glass & Windows Corp Reviews (8)

Back in October we hired General Impact Glass & Window to replace all the windows and doors in our homeWe met with [redacted] and scheduled the install for the first week of JanuaryA week before the install we received notice that they has not pulled the permit which was very disappointingIn February after obtaining the permit they started work on our homeWhile installing one of the sliding glass doors we noticed it was about one inch and a half too short for the openingThe installer noticed it right away and had a supervisor show up at the job the very next dayHe came up with a few options to fix in which none of the options were acceptable to us as the door would have looked different then the restThey actually asked us to cover up the inside so the building inspector would not see itAt that point we asked them to remake the door as it was obviously a mistake made by the person that took the measurementsGeneral Impact claims that we are responsible for all of the measurements made by his companySo basically they were telling us every measurement of every window and door could have been wrong and we would have had to own themWe were not even in the state of Florida when the person came out to measureThe job is now complete and General Impact wont return our calls or answer our emailsThey wont call for inspection and wont supply us the hardware for the other doors that we have paid forOur last email to them was to offer to pay for half of the door which we thought was more than reasonableWe now have to hire another contractor to remake the sliding glass door that is too shortSo please do not hire them for any reason as you will fully regret your decisionThis is the first review I have ever writtenSo disappointing that a small business like them provides such horrible customer service

A Horrible experienceThis company was recommended by some friends who changed their windows in and apparently everything went very well with themOur experience was the opposite, a total disaster, the worst service, was a big mistake hiring themI'm a certified general contractor in the state of Florida and I know about construction but for lack of time and work commitments I was not involved on the project and let my wife hired this company based on the recommendation Since the first day I came back from my work and checked the windows I noticed a lot of mistakes that a professional company should not makeNext day I called the company and I spoke with the installation manager, a very kind person, do not speak much English but for the few minutes I was able to talk to him I realized he do not know anything about construction, can you believe that? an installation manager who must be the person with the most experience on the company do not have a clue of what I was telling him, the basics of the Florida Building Code, I could not believe it, I was wasting my time talking to him, then I understood why the installers was doing things wrong Next day a supervisor came to my house to check the work, I noticed he has a little more knowledge and experience and I was able to show him a few things but making a long story short, we ended hiring a other company to fix a lot of bad things General Impact did and at the end we pay more than we should but it was my fault, I should review them first before let my wife hire them

"TERRIBLE" Not only they install different types of doors but also different types of locks
Now they won't even honor the guaranty I have, in less than a year locks and doors not working and they send people to see the damage but no repairs
Form to I give this company (-20)
Please be free to contact me I will show you how they work

We recently changed all our balcony doors with impact doorsMy experience unfortunately was a nightmareThey brought the wrong size windows for my dining room, and put a slider window in my bedroom backwards which they had to redoI thought I was finished with this company but the other night it rained hard for minsAnd I had water filling the tracks on separate windowsThey told me it's designed that way with weep holes in the tracks to drain the waterI never heard that I hardly ever had water in my old windows which were over years oldYou would expect impact hurricane windows would not let water in I can only imagine if I had steady rain for a few hours or worse a hurricane what would happen to my wood floors
Have called so many times to speak to owner ( he never calls back) finally I had to tell them if they weren't here this week there would be serious consequencesSomeone is coming tomorrow to check out the problem which I hope will be resolved without some story about that's what their suppose to do( drain the weep holes)Sorry to say I would never recommend this companyDoors are nice looking but so far for sunny days only !

General Impact Window is a very, very poor company to do business, period In our case we have a contract to replace all the windows and doors in our home with them The job is stalled, most of the work has been done with the exception of a sliding glass door that they field measured 1/2" too short for the openingGeneral Impact is telling us we have to take the door and they will not remake it to the correct size WE are responsible for THEIR measurements because we were not home at the time measuring was done to sign the order and therefore the dimensions taken by field engineer are final Even if we were home we would never sign for SOMEONE ELSES measurements, who would? They are trying to come up with ways to make the door fit Raising it up 3/4" by putting cement under it and filling the top with a aluminum tube have been suggested We have refused their cheap fixes as we want a door that firs the opening correctly In a effort to get our contract completed, we have gone so far as to offer to split the cost of a new doo even though we are not responsible for the error This offer has been met with silence
This company does not respond to phone calls or emails, they have zero customer service Most likely we will end up in court with them to my advice is to stay way from this company Their price may be good but having good customer service is paramount today

My husband hired this company for our window replacement. This is the worse service I ever experienced in my life. They are very unprofessional, the installation was a poor quality work, a complete nightmare. I will never recommend them and if you read this, trust me, go to other company!

A Horrible experience. This company was recommended by some friends who changed their windows in 2013 and apparently everything went very well with them. Our experience was the opposite, a total disaster, the worst service, was a big mistake hiring them. I'm a certified general contractor in the state of Florida and I know about construction but for lack of time and work commitments I was not involved on the project and let my wife hired this company based on the recommendation.
Since the first day I came back from my work and checked the windows I noticed a lot of mistakes that a professional company should not make. Next day I called the company and I spoke with the installation manager, a very kind person, do not speak much English but for the few minutes I was able to talk to him I realized he do not know anything about construction, can you believe that? an installation manager who must be the person with the most experience on the company do not have a clue of what I was telling him, the basics of the Florida Building Code, I could not believe it, I was wasting my time talking to him, then I understood why the installers was doing things wrong. Next day a supervisor came to my house to check the work, I noticed he has a little more knowledge and experience and I was able to show him a few things but making a long story short, we ended hiring a other company to fix a lot of bad things General Impact did and at the end we pay more than we should but it was my fault, I should review them first before let my wife hire them.

Back in October we hired General Impact Glass & Window to replace all the windows and doors in our home. We met with [redacted] and scheduled the install for the first week of January. A week before the install we received notice that they has not pulled the permit which was very disappointing. In February after obtaining the permit they started work on our home. While installing one of the sliding glass doors we noticed it was about one inch and a half too short for the opening. The installer noticed it right away and had a supervisor show up at the job the very next day. He came up with a few options to fix in which none of the options were acceptable to us as the door would have looked different then the rest. They actually asked us to cover up the inside so the building inspector would not see it. At that point we asked them to remake the door as it was obviously a mistake made by the person that took the measurements. General Impact claims that we are responsible for all of the measurements made by his company. So basically they were telling us every measurement of every window and door could have been wrong and we would have had to own them. We were not even in the state of Florida when the person came out to measure. The job is now complete and General Impact wont return our calls or answer our emails. They wont call for inspection and wont supply us the hardware for the other doors that we have paid for. Our last email to them was to offer to pay for half of the door which we thought was more than reasonable. We now have to hire another contractor to remake the sliding glass door that is too short. So please do not hire them for any reason as you will fully regret your decision. This is the first review I have ever written. So disappointing that a small business like them provides such horrible customer service.

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Address: 12921 Highway 421 N, Milton, Kentucky, United States, 40045

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