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General Mills Reviews (12)

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ I called the consumer today, 8/11/15, and left a message to return my call regarding the complaintI need to ask for more details about the promotion so I know who to contact about getting the movie ticketDue to many different General Mills promotions, we need more detailWhen the consumer contacts me back, I will research this further

Employees case notes after calling consumer back 3/13/RE: above complaint: Called consumer on 3/and spoke to him, explained that we were sorry for any misunderstanding and that I could send a $check and a free product certificate per conversation with LMGHe was satisfied with thisVerified his address was the same

I sent this complaint to the vendor that is fulfilling the rebate offer to research They have record of the consumer's two submissions but the two photos they received were missing the date and time on the receiptIf the consumer replied to the emails he received when his receipts were rejected, that is a do not reply email so they would not have received them The vendor will now respond to the consumer to confirm his mailing address and send the checks out to him

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Dear Mr [redacted] , Thank you for contacting Lärabar with your inquiryAs manufacturers and consumers, we understand your concern about potential allergens in the foods you eatOur Larabar Renola product does not contain any soy ingredients Our products are labeled for the top allergens (peanuts, tree nuts, dairy products, eggs, soy, wheat, crustaceans and fish) plus sesame, sunflower and mollusksWe label for these allergens using CONTAINS and/or MAY CONTAIN lists located directly below the product's ingredient list CONTAINS means that the allergen(s) is included in the product's recipeThe allergen(s) will be listed in the ingredient list, and also in the CONTAINS statement just below the ingredient list MAY CONTAIN means that the allergen(s) is not in the product's recipe but could be present as result of the manufacturing process regardless of our best efforts to exclude itThese allergens will not be included in the ingredient list This ingredient and allergen information is for the package in handIt is not intended for other packages of the same productIngredients may vary from one package to another due to product reformulationIf you have allergy concerns, please carefully read the ingredient information on each package Thank you for your interest in LärabarWe hope this information is helpful to you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/28) */ HelloI want a specific answer as to what the ingredient dried molasses as pictured in the ingredients list ismy product does not specify that it does or does not contain soyI want to know how the mollases pictured in the ingredients list was produced and what it was produced withI really thiink that these word games with the exchanges I have had with this company are very underhanded and a bad business practice Final Business Response / [redacted] (4000, 9, 2016/01/04) */ Dear Mr [redacted] , Thank you for contacting LärabarWe apologize our previous response did not meet your expectations Drum dried molasses uses carriers, such as soy and soy lecithin, as processing aidsThe molasses in Larabar Renola is a co-crystallized product which is not manufactured via a drum drier process; hence the ingredient statement is 'Cane Sugar, Molasses' The information from the vendor does indicate that there is no soy or soy lecithin used in the processing of molasses We hope this information is helpful to youThank you for your interest in Lärabar

Our agent had asked the consumer for a receipt showing proof of purchase, which the consumer said she would send, so we were waiting to receive it We have sent the consumer free product certificates

Dear Mr [redacted] , Thank you for taking the time to make sure that your desire to have a greater variety of Progresso Soups was heard I apologize that you were given the impression that we don’t value your feedback In fact, we value the voice of our consumers highly and make sure that comments received from consumers is shared with those in the company who are in the best position to consider whether feedback received can be acted on For the most part, however, because many things suggested take a very long time to implement or may never get implemented, we don’t provide a custom response to each one If desired changes are made, however we routinely reach out to those who have offered feedback to let them know that a change has been made on the matter they contacted us about.Regarding your desire to have a greater variety of soups offered at BJ’s, please understand that it is our desire to have as broad a representation of our products with every retailer we can With most grocery stores, that is impossible because their shelf space limits them to carrying only about 44,items, so they have to select those products that sell the best to their customers With Club stores like BJ’s, Sam’s Club and Costco, I’m sure you’ve noticed that they have a very small selection of products in any particular food category and these offerings often change frequently, based upon how well they sell That is why BJ’s is able to offer you the cost savings you enjoy as a member over a conventional supermarket.I’m sure that BJ’s meant to say that the Progresso products they feature are those that represent our best-selling products, not that we told them that our other products don’t sell If that was the case, other supermarkets wouldn’t carry a greater selection of our soups, and we wouldn’t continue making them.We do appreciate your feedback and our sales team will do their best to broaden the selection of our products offered at BJ’s However, we can make no guarantee that we will be successful as that product mix may not be what will sell best to BJ’s broad customer base.Thank you again.Best Regards, Jeff ***, Director, Global Consumer Relations, General Mills

Initial Business Response / [redacted] (1000, 6, 2015/08/07) */ I checked our system and the consumer did contact us twiceFirst by phone on 7/13/and then the second was email on 7/31/We responded to the consumer's phone call with an email and provided information about the posterShe responded back via email asking for more informationWe responded to the consumer yesterday with an apology for the confusion and sent her the different Star War posters as requestedThe consumer responded back, Thank youThis consumer has been taken care of Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/20) */ 8-19-I have been unable to use the company website to ask additional questions on the promised shipment they told me about 8-6- As I input this I have received NOTHING WHAT I WANT TO INPUT TO THEIR WEBSITE FOR A RESPONSE BELOW: By Ms [redacted] Yerington NV [redacted] @cs.com Follow up question from 7-13-phone call & 7-29-email to this office I received a response to my 7-29-email on 8-6-from Christina [redacted] Consumer Response Representative This email is copied below along with my 7-29-email Do you have a tracking number from the Post Office or UPS on what you sent me? Today 8-19-is business days & so far I have received nothing from your office Please let me know about this as soon as possible Thank you Your Response From "General Mills" - 2015/7/31-ZCMS From: Corporate.Response To: [redacted] Date: Thu, Aug 6, 11:am Hello Ms***: Thank you for contacting General Mills We apologize for the confusion about the postersWe would like to send you the complete set of posters to finish your collectionYou should receive them in the next business days Please let us know if we can help you again Thank you, Christina [redacted] Consumer Response Representative Final Consumer Response / [redacted] (3000, 19, 2015/08/24) */ 8-22-report NO posters in the mail today Final Business Response / [redacted] (4000, 22, 2015/08/25) */ I called the consumer yesterday, 8/24/and left a messageI said that the posters were mailed First Class and so we're not able to trace the packageI said that since she waited the working days, we would send her another set of the seven postersAn email was also sent to the consumer with this information on 8/24/The seven posters were put in the mail this morningThey are being mailed First Class - certified mail

Mr [redacted] sent an email via the Cascadian Farm web site on 08/08/2017.Comments: I just found out Cascadian Farm cereal is a General Mills brandI don't want anything to do with companies that use Monsanto productsSend a refund on the Berry Vanilla Puffs (021908450148, mar xq 22:1) and cinnamon crunch (021908455563, 08marrwjf 12:3) I just bought The refund he requested was not promptly sent An email has been sent to him apologizing that the refund he requested was not promptly sent to him and a refund check is being processed and it should be received in 10-business days

This complaint was taken care of.I contacted the promotion team about this twitter giveaway and after research, there is record of the consumer's information that are a winner of two prizes The promotion team is sending the consumer replacement certificates for the product in the mail right away I called the consumer at number listed in this Revdex.com report and left a voice message with this information I apologized for their experience and left my 800# if they want to call me back with questions.Thank you, Mary [redacted]

We generally ask for proof of purchase with this type of request/complaint Due to an internal issue, our communication to the consumer on this requirement was not clear, so we are sending the consumer product certificates for free boxes of any General Mills cereal

Initial Business Response / [redacted] (1000, 7, 2016/01/11) */ We phoned consumer on 12/and 12/leaving a message both days asking her to call usShe returned our call on 1/We spoke to her and resolved the issue Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The merchant has ensured me the problem is being looked into and will be taken care of

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ The consumer reported the alleged incident with granola bars to our company via email on October 17, to which we replied the same day requesting a phone call for addition informationIn his follow up call on October 19th, we advised him to expect our letter within business daysWe processed and mailed our correspondence on October 22nd to the address on file, which is the address shown in your report On November 22nd, we received an email from the consumer stating he had already contacted us but had not heard anythingThe next day, we received your report and we called the consumer reaching his voicemail leaving a message to return our callAs we had not received a callback, we resent a copy of our initial letter yesterday to his address on file and left a voicemail message that it was being re-mailed We will await his receipt and response Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/04) */ Thank you for respondingI did not accurately read your email; however, this case has not yet been resolvedI have called the company back two additional times in response to the voicemail messages I received, but have not heard from themI am going to the dentist next weekI will have more information then Final Consumer Response / [redacted] (3000, 16, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the correspondence sent by General Mills I went to the dentist last week and had x-rays taken of my tooth (teeth)The cost of having the tooth repaired is approximately $I will happily forward any needed information Final Business Response / [redacted] (4000, 18, 2016/01/14) */ We continue to strive in working to bring resolution to this matter On December 1st we resent our original letter to the consumer, and also called him that day, leaving a voicemail message requesting a call back from him Upon receipt of this additional notice, we again tried calling the consumer and again left a voicemail message requesting a call back We will continue to work with this consumer, hoping he'll respond to one of our letters and submit his documentation directly to us so that we can bring satisfactory resolution to this matterWithout documentation and communication directly from this consumer, we are unable to resolve this matter Thank you

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