General Motors Acceptance Corporation

Complaint: [redacted] I am rejecting this response because: Dear Sir, Madam,Because how can I reject something that it took weeks to understand what the word gap means, the issue actually is not whether I have the gap insurance or not , the really issue is why Toyota waits weeks after I signed a new lease with them and the insurance case was closedPlease see the attachment in brief the accident was 100% the other driver fault, I went through of a lot of stress without any contact from Toyota till weeks after I have signed with Toyota new lease and Liberty insurance case closed Regards, [redacted]

On 3/15/at 8:15pm I Andrew D [redacted] Finance Director here at Team Toyota of Princeton spoke to customer The Customer cited a miscommunication during process of finalizing paperwork and ask for the Vehicle Service Agreement to be canceled and removed from amount finance We have cancelled product and customer is satisfied Regards, Andrew D*** Director of Finance Team Toyota of Princeton [redacted] ***

Our Sales director Will contact this customer to let them know that we will be refundingWe will also confirm there address

Our Sales director Ron M [redacted] spoke with this customer on saturday 11/19/and everything was resolved

On 4/6/at 3:53pm we came to a resolution with [redacted] * The customer and myself discussed a refund and it will be processed and given to customer next week Customer was happy and did not have any further complaints Andrew Dasher Director of Finance [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Refund was issued as promised and the business was apologetic Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business allowed a car that was unsafe to drive at any speed to leave the lot and endanger both the driver, the passenger and any other unfortunate drivers on the road around the vehicleIt was inexcusably irresponsible for Team Toyota of Princeton to believe that zip tying a large portion of the car back together then sending it back on the road was an appropriate repair, even if only a temporary oneGiven the fact that this is a service center it is frightening that they are doing so little to ensure consumer safety and refuse to acknowledge that their initial repair was insufficient and dangerous despite the fact that corporate agrees that it wasIt is disingenuous with regards to their written warranty that they are disregarding their obligations to remedy the situation that they themselves created Regards, [redacted]

***
*** was given an estimate reflecting a bumper replace and right fenderliner replacement. We agreed to this repair and began. Duringthe repair, *** *** called a couple of times per day over the days, anddemanded his vehicle back and to expedite this repair. The
technician andestimator did acknowledge there was more damage than was on the agreedestimate, but re-secured the under shields with the same variety of non-O.E.M.clips as well as a few zip ties for additional help.Upon delivery of thevehicle, the estimator did tell *** *** that there was more damage andthe under shields could not be perfectly secured. *** *** was givena $discount for his perception of a delayed repair. He paid thisamount and left. *** came back to speak to myself a few days later to explain that therepair did not hold and he had loose components of his vehicle.. It at this time that we saw epoxy and hammer marks with obvious grime build upand oxidation. I invited *** *** out to inspect the vehicle on thelift with meI explained that what he was presented with (original estimate)and what he was charged for, were all intact and performed complete.we gave him a price of complete disassembly, measuring with documentation,replacing the structural lower tie bar (previously poorly repaired) and a fourwheel alignment. I discounted the send repair as well as eliminated anyoperation which was performed in the original repair. The second visit repair cost was $2518.30, discounted to $for a discount of$of 19.8%, plus we covered half of his rental expense.So, at this time Team Toyota will be not be reimbursing ** *** for any of his request repairs and or rental feesJack D***Service Director

Revdex.com:
Thank you for your assistanceI have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
is satisfactory to meSteve contacted me earlier in the week and I just received the refund check
Best regards,
*** ***

We didn't Present any offer, please refer to my last email for our position on this matterJack D***

Complaint: ***
I am rejecting this response because:
On5/the bottom engine splash shield partially detached from myPriusWhile I recognize that this normally isn't a catastrophicproblem, not only was part of it scrapping along the ground, part ofthe shield was also in direct contact with the front passenger sidewheelConsequently, I immediately took it to the closest repairshop, which happened to be a *** ***, so that it would be safe todrive to the dealership for a more permanent repairThe initialrepair consisted primarily of zip ties, which I was warned were onlysufficient to get me down the road to the dealershipThat turned outto be correct, as the repair failed almost immediately, and I onlymade it the rest of the way to Team Toyota of Princeton with theshield duct taped in placeThe Toyota dealership took the car in forrepairs, which turned out to consist primarily of zip tying theshield in place just as *** *** had done, only this time, on 5/22, Iwas charged $rather than the $I had been charged by ***Furthermore, as can be seen on the receipt that the dealershipgave me afterwards, they used non-OEM parts, which is explicitlyagainst Toyota policy as was confirmed when I called ToyotacorporateBut much more significant than the price gouging was thefact that the dealership let an unsafe vehicle leave their lotTheytold me that further repairs would be necessary in order to get thecar back to pristine condition, but neither in person nor on thereceipt was there any mention of the fact that the car wascategorically unsafe to driveThis became obvious when soon aftergetting back onto Route 1, the exact same failure that had ostensiblyjust been repaired happened againIt was only due to sheer luck thatno other drivers were around and the fact that I immediatelyrecognized what had happened and was able to pull off of the roadthat no one was injuredThis time, Team Toyota was happy to repairthe car appropriately, and charge me another $when I pickedthe car up yet again on 6/Since I met with several members of thedealership leadership and tried to explain the situation such that wemight come to some sort of agreement, yet was completely rebuffedeach time, the only explanation for Team Toyota of Princeton'sbehavior is organizational malfeasance
Regards,
*** ***

without absolute knowledge that these watches were in fact in this vehicle or their center console, we still offered 50% reimbursement contingent upon proof and date of purchase. This person did provide that documentation, and so our generous offer was for $190.20. *** *** requested
the difference of the full amount be applied as a credit towards future service work. After speaking with Jack D***, we agreed that our offer was more than fair and I attempted to contact the customer and try to come to a resolution. They notified us through email that they refused our offer, but then discontinued communication. This is the first notice that the customer has made their final decision not to resolve their alleged loss. Steve B***Team of PrincetonCollision Center Manager*** ** *** *
*** ** ***
*** * ***
***

Customer declined the gap insurance when it was offeredThe only product the customer opted for was the visual theft deterrentThe dealership shouldn't be liable if the chose not the purchase the protectionIf the customer has any questions he can contact me at anytime. Thanks,Ron
M***

Complaint: [redacted]
I am rejecting this response because: The business has not offered a resolution to this issue, although I have called the business numerous times to do so, while also leaving a voicemail with Mr. Steve B[redacted]. It has been over a week since I left the most recent voicemail;  my calls have not been returned, nor have I been offered an opportunity to reconcile this matter.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Refund was issued as promised and the business was apologetic.
Regards,
[redacted]

On 4/6/2018 at 3:53pm we came to a resolution with [redacted] The customer and myself discussed a refund and it will be processed and given to customer next week .  Customer was happy and did not have any further complaints.  Andrew Dasher Director of...

Finance [redacted]

On 3/15/2018 at 8:15pm I Andrew D[redacted] Finance Director here at Team Toyota of Princeton spoke to customer.  The Customer cited a miscommunication during process of finalizing paperwork and ask for the Vehicle Service Agreement to be canceled and removed from amount finance...

.  We have cancelled product and customer is satisfied .  Regards,  Andrew D[redacted] Director of Finance Team Toyota of Princeton[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Dear Sir, Madam,Because how can I reject something that it took 2 weeks to understand what the word gap means, the issue actually is not whether I have the gap insurance or not , the really issue is why Toyota waits 2 weeks after I signed a new lease with them and the insurance case was closed. Please see the attachment in brief the accident was 100% the other driver fault, I went through of a lot of stress without any contact from Toyota till 2 weeks after I have signed with Toyota new lease and Liberty insurance case closed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The business allowed a car that was unsafe to drive at any speed to leave the lot and endanger both the driver, the passenger and any other unfortunate drivers on the road around the vehicle. It was inexcusably irresponsible for Team Toyota of Princeton to believe that zip tying a large portion of the car back together then sending it back on the road was an appropriate repair, even if only a temporary one. Given the fact that this is a service center it is frightening that they are doing so little to ensure consumer safety and refuse to acknowledge that their initial repair was insufficient and dangerous despite the fact that corporate agrees that it was. It is disingenuous with regards to their written warranty that they are disregarding their obligations to remedy the situation that they themselves created.
Regards,
[redacted]

Our Sales director Will contact this customer to let them know that we will be refunding. We will also confirm there address