General Motors Corporation

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted] .We are sorry he is dissatisfied with his experience with the dealership promotion General Motors' continued success depends on the satisfaction our customers receive.At your request, we again reviewed [redacted] 's file with our Central Office Staff We are in agreement with the position previously stated to [redacted] by the Customer Relationship Specialist in the Resolution Management TeamThis decision remains unchanged We believe every consideration was given and all available information was carefully evaluated before this decision was reachedIf you have further questions, please contact our GM Customer Assistance Center at [redacted] Monday through Friday between 8:a.mand 5:p.m., Eastern Time Please refer to your service request number above and any of our Customer Relationship Specialists will be happy to assist you.Thank you again for your correspondence We appreciate the opportunity to review this matter.Sincerely,General Motors

Thank you for your recent correspondence regarding Ms [redacted] and concerns with her Chevrolet Malibu Denial decision: We have reviewed Ms [redacted] ’s situation and find that Ms [redacted] has been denied for Engine Replacement Assistance, and this decision remains unchanged We believe every consideration was given and available information was carefully evaluated before this decision was reached Accordingly, GM will take no further action in this matter and will proceed to close its file If you have further questions, please contact our Chevrolet Customer Assistance Center at 1-800-222-Monday through Friday between 8:a.mand 5:p.m., Eastern Time Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you Sincerely, General Motors

Dear Revdex.com,Thank you for your recent correspondence regarding [redacted] and concerns with his Pontiac Vibe We have completed our review of [redacted] ’s situation General Motors has offered for him to go to the dealership and have the part inspected by the service manager in order to clear the recall and he has declinedAccordingly, GM will close its file on this matter We apologize for any inconvenience [redacted] may have experienced and appreciate you bringing this matter to our attention.Sincerely,General Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11510809, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:I did talk with [redacted] , GM, and she gave me a number to call [redacted] which, I believe is the [redacted] Division of GM but I DID NOT ACCEPT THIS AS A RESOLUTION TO MY COMPLAINT! The ONLY acceptable resolution to my complaint is for GM to provide me with the $ [redacted] Visa Prepaid Card as promised in the mail offer, a copy provided with my complaint and provided to GMI was given a new File Number ( [redacted] ) but that is not a resolution! Another phone tour through GM and GM's [redacted] Division is not a satisfactory replacement of the promise made in their mail offer Regards, [redacted]

[A default letter is provided here which indicates your rejection of the business's response As they have stated, there product has a known flaw, they have extended the warrantyHowever they have failed to fix the problem in years as the product continues to have issues as noted by many customers Until they stand behind their product and fix the issue once and for all I am not satisfied Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted]

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted] and concerns with her Cadillac Escalade The New Vehicle Limited Warranty coverage on the Cadillac Escalade is months and/or 50,miles, whichever comes first We regret that because [redacted] ’s vehicle is 10,miles beyond the New Vehicle Limited Warranty, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter If you have further questions, please contact our Cadillac Customer Assistance Center at [redacted] Monday through Friday between 8:a.mand 5:p.m., Eastern Time Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist youSincerely, General Motors

Vin# [redacted] Milege73,Camaro 2010No warrantyThe problem is with a faulty timing chain made by ChevyThere is 100's of complaints over this yet Chevy won't do nothing about it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12504065, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com:Thank you for your recent correspondence regarding Mr [redacted] We are sorry he is dissatisfied with his GMC Terrain Our continued success depends upon the satisfaction our customers receive from their vehiclesWe are concerned when we learn that a GMC owner is dissatisfied with any phase of their experience with our product For this reason, both our office and the dealer involved will be advised of your correspondenceAfter we review Mr [redacted] ’s concerns, we will be in contact with you to discuss this matter furtherSincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding Mr [redacted] We are sorry he is dissatisfied with his Pontiac Vibe Our continued success depends upon the satisfaction our customers receive from their vehiclesWe are concerned when we learn that a Pontiac owner is dissatisfied with any phase of their experience with our product For this reason, both our office and the dealer involved will be advised of your correspondenceAfter we review Mr [redacted] ’s concerns, we will be in contact with you to discuss this matter furtherSincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding Ms [redacted] and concerns with her Cadillac Escalade Hybrid The New Vehicle Limited Warranty coverage on the Cadillac Escalade Hybrid is 48/50,000, whichever comes first We regret that because Ms [redacted] ’s no longer owns the vehicle, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter If you have further questions, please contact our Cadillac Customer Assistance Center at [redacted] Monday through Friday between 8:a.mand 5:p.m., Eastern Time Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you Sincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding Ms [redacted] and concerns with her HUMMER H We have reviewed Ms [redacted] ’s situation As a customer relations measure to Ms [redacted] , General Motors has offered and she has accepted Reimbursement payment of $ Accordingly, GM will close its file on this matter We apologize for any inconvenience Ms [redacted] may have experienced If you have further questions, please contact our HUMMER Customer Assistance Center at [redacted] Monday through Friday between 8:a.mand 5:p.m., Eastern Time Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist youSincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted] and concerns with his complaint We have reviewed [redacted] ’s situation As a customer relations measure to [redacted] , General Motors has taken the customer off of our email listAccordingly, GM will close its file on this matterWe apologize for any inconvenience [redacted] may have experiencedIf you have further questions, please contact our GM Customer Assistance Center at [redacted] Monday through Friday between 8:a.mand 5:p.m., Eastern TimePlease refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist youSincerely, General Motors

June 27, Revdex.com Consumer Protection Division Attention: [redacted] Customer: [redacted] Reference number: [redacted] Service request: 8- [redacted] Customer Relationship Specialist: [redacted] Dear Ms***: Thank you for your recent correspondence regarding Mr [redacted] We are sorry he is dissatisfied with his Chevrolet Silverado Our continued success depends upon the satisfaction our customers receive from their vehicles We are concerned when we learn that a Chevrolet owner is dissatisfied with any phase of their experience with our product For this reason, both our office and the dealer involved will be advised of your correspondence After we review Mr [redacted] ’s concerns, we will be in contact with you to discuss this matter further

Thank you for your recent correspondence regarding [redacted] and concerns with his «SR_MODEL_YEAR_X» «SR_MAKE_X» «SR_MODEL_X»[sic] We have reviewed [redacted] ’s situation and find that [redacted] has been denied for not being a defect in vehicle, the customer phone just isn’t compatible with the vehicle and this decision remains unchanged We believe every consideration was given and available information was carefully evaluated before this decision was reached Accordingly, GM will take no further action in this matter and will proceed to close its file If you have further questions, please contact our Customer Assistance Center at «SRDIVMAINPHONE_X» [sic] Monday through Friday between 8:a.mand 5:p.m., Eastern Time Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you Sincerely, General Motors

Customer: [redacted] Reference number: [redacted] Service request: [redacted] Customer Relationship Specialist: Gloria Dear [redacted] Thank you for your recent correspondence regarding Mr. ***. We are sorry he is dissatisfied with his 2013 Cadillac ATS. Our... continued success depends upon the satisfaction our customers receive from their vehicles. We are concerned when we learn that a Cadillac owner is dissatisfied with any phase of their experience with our product. For this reason, both our office and the dealer involved will be advised of your correspondence. After we review Mr. ***’s concerns, we will be in contact with you to discuss this matter further. Sincerely, General Motors cc: FILE

Thank you for your recent correspondence regarding Mr [redacted] We are sorry he is dissatisfied with his Chevrolet Traverse Our continued success depends upon the satisfaction our customers receive from their vehicles We are concerned when we learn that a Chevrolet owner is dissatisfied with any phase of their experience with our product For this reason, both our office and the dealer involved will be advised of your correspondence After we review Mr [redacted] ’s concerns, we will be in contact with you to discuss this matter further Sincerely, General Motors cc: FILE

July 11, State of MI Revdex.com [redacted] Southfield, MI 48076-Attention: [redacted] Customer: [redacted] Reference number: [redacted] Service request: [redacted] Customer Relationship Specialist: [redacted] Dear [redacted] [redacted] Thank you for your recent correspondence regarding [redacted] We are sorry she is dissatisfied with her Buick Enclave Our continued success depends upon the satisfaction our customers receive from their vehicles We are concerned when we learn that a Buick owner is dissatisfied with any phase of their experience with our product For this reason, both our office and the dealer involved will be advised of your correspondence After we review [redacted] ’s concerns, we will be in contact with you to discuss this matter further Sincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding *** *** and concerns with his Cadillac SRX CROSSOVER. We have reviewed *** ***’s situation and find that *** *** has been denied for assistance withthe pricing of a factory OEM part that came with my Cadillac- the mat on the bottom of my cup holder, and this decision remains unchanged. We believe every consideration was given and available information was carefully evaluated before this decision was reached. Accordingly, GM will take no further action in this matter and will proceed to close its fileShould the customer have any additional concerns with the aftermarket items for the vehicle he should continue to work with the dealershipIf you have further questions, please contact our Cadillac Customer Assistance Center at *** Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist youSincerely, General Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***