General Truck Repair Reviews (%countItem)
General Truck Repair Rating
Address: 349 Industrial Ct, Concord, North Carolina, United States, 28025-8016
Phone: |
Show more...
|
Web: |
|
Add contact information for General Truck Repair
Add new contacts
Win Pickup Co., Ltd. (Thailand)
Win Pick Up is one of Thailand's leading logistics transportation specialists, centered on a team of professionals in the field of general service trucks, providing services with solid box trucks. with a team by working together as a team
Win Pick Up provides a service to hire goods. House moving, condo moving, dorm moving, office moving, general cargo, refrigerated or frozen cargo, etc.
If interested, please contact Win Pick Up (open 24 hours a day)
Phone number: 0896106900 (Thailand)
ID LINE: @win1
https://www.winpickup.com/
https://www.winpickup.com/17043419/รถขนของต่างจังห...⇄
Mechanic failed to properly repair my truck , he lied numerous times about working on my truck.
Charged me for labor , for work not completed .
He failed to warranty his work or fix repeat issues.
My truck broke down the first day , I picked it up.
Other (requires explanation) Loss Wages and additional Towing Fees , repairs paid out to another repair shop to correct his work.
The customer brought in a truck he had recently purchased at an auction. It was towed into our shop not running. We diagnosed the truck and made an estimate. In the process of repairing the truck our certified mechanic found a piece of metal signaling a much more serious issue. We notified the customer and supplied them with pictures and got the approval to complete the necessary repairs. We installed new parts from the manufacturer and reassembled the truck. The truck ran and was even test driven by a friend of the customer before he picked it up. The customer paid the bill and drove away in the truck. Some time later the customer complained of an issue "under his hood" and would not give any specifics, demanding we send someone to look at his truck at his house. I offered to have the truck towed at our expense to our shop. We went as far as to allow him to send the truck to another mechanic and pay the bill for anything that we worked on, he refused. We did not hear from the customer again until this complaint was filed. He contacted his credit card company and had the amount paid charged back, its currently in dispute and was deducted from our business bank account. In my opinion he is angry because the credit card company has sided with our company that we provided an excellent service and he wanted to receive his money back. I stand behind the product and work provided, we morally offered to reconcile any issue and were never provided the opportunity to do so. We have no previous complaints with any customers and stand by our work 100 percent. Thank you for providing us the opportunity to voice our side of this situation. Feel free to contact me with any further questions!
Thanks!
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint is not about the Credit Card company dispute etc . It is about loss wages due to my truck not being completed in the time line agreed upon by myself and General truck repair. My truck was placed directly back in to a repair shop the day after I picked it up which General truck repair is aware of. The diagnostic from the New repair shop ,determined my pressure issue was not resolved. Where the truck was purchased from is not relevant , General truck repair completed a diagnostic and accepted the job based on the work that needed to be completed.
My truck was purchased from Greensboro Auto sales , title, NC inspection etc all available at request.
He did not stand behind his work , he refused to provide me a detail receipt/invoice. I have my receipts from the from the new repair shop which validates the work listed on General truck repair shop was not done. Except the fact he installed new parts over a problem.
The fact that General truck repair claims I drove away in the sunset and he never heard from me until this complain now is a lie. I have txt messages and phone details to show other wise along with a couple of emails.
Although the funds have been credit back to my credit card , it does not resolve the loss wages, nor the additional money that had to be paid for towing or for another mechanic to go behind Generals truck repair and correctly fix my pressure issue.
On Tuesday Oct 29th AJ D Spoke with William C at 1:36pm. He explained to William , my oil compression is low and I am currently in Gaston S.C and I was informed the repair cost would be $4,300. They are backed up and would not be able to work on it until Saturday 11/2/2019. William informed AJ , he could save my money and have me back up and running by Friday 11/1/2019.
-Diagnostic charge:$285.00(Paid due to not having the work completed at this location)
(On Wednesday 10/30/2019 my truck was towed from Gaston,SC @ 11:07am to General Truck Repair in Concord NC. My truck arrived to William shop at 2:46pm.
-Tow Charge : $200)
(On Thursday 10/31/2019 I called William at 1:36pm , no answer. I txted him at 1:38pm and provided my contact information etc. At 5:26pm , I reached out again to check the status and get the final price. He replied back at 5:27pm informing me the parts have been ordered and the price of $3200 for everything. William committed to having my truck ready , Friday 11/1/2019 which is the date I committed to my carriers. )
(On Friday 11/1/2019 at 12:05pm I reach out to William to get a ETA , he informs me at 12:26pm my parts still have not arrived , he informed me at 1:07pm he would have to complete it on Saturday 11/2/2019. I reach back out at 5:19pm to confirm the parts have been received. He informed the parts arrived at 4:30pm)
(On Saturday 11/2/19 at 12:45pm I reach out to William to check the status, he replied to me at 1:08pm informing he may not have it finished by 3pm. William txt me at 2:53pm and informed me it should be finished today. I replied back at 2:54pm asking William to let me know when he has about 30min left so I could go ahead and leave my house. No reply ! I reached out again via txt at 6:46pm ...No reply ! I called him at 7:10pm no answer , AJ calls him at 7:11pm he answers. William calls be back at 7:16pm and informed me , my truck was not getting pressure on the low side so he was going to do more trouble shooting such as checking the oil pan , engine, pick up tube etc. He informed me ,he was going to come in on Sunday to do that.)
(On Sunday 11/3/2019 I reach out to at 6:47am , 12:08pm,3:35pm informing William I needed to come by the shop and retrieve the keys out of my truck so I could have someone deliver the vehicles on my trailer. He replied back 3:41 informing me he could go by their in 30min which also indicates he did not work on my truck as committed. )
On 11/4/2019 I called William at 3:30pm no answer , I texted him at 3:30 asking for a call back. I called AJ at 3:32pm , to see if he could reach William and find out what was going on. AJ calls me back at 3:46pm and informed me William was about to call me. He informed me William has not worked on my truck etc. At 3:56 I received a call from William, he apologize for not working on my truck on As he previously said and he took the day off on Sunday to handle a personal matter. He asked me to give him a week and he would have my truck ready.
On 11/5/2019 at 3:11pm William informed me he found a pc of metal that looks like an injector clip inside the oil regulator.
On 11/7/XXXX X:XXam I requested a status update to confirm were still on schedule for pick up for 11/8/2019 he replied yes" unless we find something else.
11/8/2019 at 12:11pm He informed me he found metal inside the oil pan and pick up tube, he was getting everything cleaned out and was going to check inside the engine to make sure there was no other issues
11/9/2019 I requested a status update at 1:25pm, he replied at 1:26pm informing me they would work on my truck Monday 11/11/2019 due to the parts not coming in until 4pm on 11/8/2019
On 11/11/19 Txt for a status update at 3pm , he responded back at 4:04pm informing me they are about to put the cab back on , however it will not be completed until 11/12/2019
On 11/12/2019 at 4:50pm I texted William asking for a status up , he replied at 5:48pm informing me he had the truck put back together and was going to let the battery charge over night and get it started up in the morning(11/13/19)..I replied okay sounds good.
On 11/13/2019 I informed Will at 1:11pm I would be in on the 11/14/19 to pick my truck up.
On 11/14/2019 I arrived at 10:54am to pick up my truck. He informed me , my truck has a 10-15sec delay to start. He has a part on its way and to bring my truck back by for him put it on. It would only take 5min , I expressed the following concerns to William once we started up my truck. It took multiple attempts to start my truck with a key. When the truck did not start , he sprayed starter fluid in my intake to start it. One it was started heavy white smoke came from my exhaust-I asked William why the white smoke , he replied it was cold . He mentioned to me to buy starter fluid and keep a can in the truck, he asked me if I leave my truck in ideal when park. I informed him not when I loading why ....??? My truck is not going to need starter fluid to start it or have a hard time starting up. He replied no !
(On 11/18 I take my truck out for the first time since having it back , my truck starts a heavy vibration on the back. I called William and let him hear and the first thing he says is it could be a lifted. I checked the oil and the oil was low , William committed to coming out to my house and looking at prior to us making any other decision. He committed to 10:30am 11/19/2019)
William also committed to replacing the plastic guard frames his shop broke , the parts were ripped off.
(***Monroe Total Miles driven 209...Miles prior to breaking down
(On 11/19/2019 I spoke with William at 9am via phone to confirm he was still coming out. William informed me , one of the guys who works for him. Had to go out on a call , I informed William that's unacceptable based on me already paying him and I am back unable to operate the first day I go out and my oil is still an issue. He needs to pay for my truck to be towed because the original job was never fixed. I also informed him , I can't trust him with all the broken commitments and lack of communication, he could not tell me when he could work on my truck etc.
I informed him , I need a itemized receipt which should have been provided to me at the time of payment showing me the parts he ordered with invoices matching the dates he told etc. He failed to provide me with the requested information.)
On 11/19/2019 I had to get my truck and trailer towed $200,$275
Osorio's auto service conducted a diagnostic and informed, I am in having compression issues which is preventing my truck from starting. )
On 11/19/2019 I requested for the 3rd time a invoice and requested the receipt for high pressure pump and the oil pump and for any other parts he claimed to install on my truck. This request was made for warranty purposes, tax purposes, validate financial the total charge. Original agreement was $3,200.00 at the time of pick up without my knowledge I was charged an additional $1,100.00 for a total of $4,300.00.
On 12/4/2019 I contacted General Truck Repair and informed him of the diagnostic of the new mechanic and requested $4,529.00 back due to loss wages , work charged for and not completed etc
On 12/13/2019 I sent William General Truck Repair a letter of an intent to sue via certified mail...William refused to sign for it. He was sent a copy of the same letter via email and refused to respond.