[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The Business' response will meet our satisfaction once the panel has arrived and after proper installation. No time line has been provided as to when we could expect the arrival/installation of said panel and until that has occurred we will continue to correspond with Generator Super Center. -Thank you.
Customer was refunded every dollar that was spent with Generator Supercenter. Unfortunately, with a [redacted] not running properly, costs to fix a generator sometimes add up and unforeseen cost and new problems continue to show themselves. At Generator...
Supercenter we employ the industry's top technicians and feel confident in all of their findings and recommendations. In order to show customer it was not about the money, we refunded every penny spent with Generator Supercenter.
Attached is the email resolution. Customer has been refunded and we acknowledged the oversight on our part. Let me know if any further action is needed. Thank youSteve [redacted][email protected]
Talked to customer and apologized for lack of communication. We have a brand new switch on order and threw in a free $500 extended warranty so he has peace of mind on the purchase.
Customer is right in the fact that is took longer than expect. The company had unexpected times because of the tropical storm in the Gulf.Customers signed contract and initial that the approximate time frame would be 4-6 weeks. Unfortunately due to the requirements needed to do the job...
we passed the approximate time.At this point job is done and customer owes $6,000 and says that they will have to talk to her "lawyer" if want to get paid.We will continue to try to come up with a better solution, but going over a approximate installation time does not warrant customer keeping $6,000.More to come soon....
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The Business' response will meet our satisfaction once the panel has arrived and after proper installation. No time line has been provided as to when we could expect the arrival/installation of said panel and until that has occurred we will continue to correspond with Generator Super Center. -Thank you.
Customer was refunded every dollar that was spent with Generator Supercenter. Unfortunately, with a [redacted] not running properly, costs to fix a generator sometimes add up and unforeseen cost and new problems continue to show themselves. At Generator...
Supercenter we employ the industry's top technicians and feel confident in all of their findings and recommendations. In order to show customer it was not about the money, we refunded every penny spent with Generator Supercenter.
Attached is the email resolution. Customer has been refunded and we acknowledged the oversight on our part. Let me know if any further action is needed. Thank youSteve [redacted][email protected]
Talked to customer and apologized for lack of communication. We have a brand new switch on order and threw in a free $500 extended warranty so he has peace of mind on the purchase.
Customer is right in the fact that is took longer than expect. The company had unexpected times because of the tropical storm in the Gulf.Customers signed contract and initial that the approximate time frame would be 4-6 weeks. Unfortunately due to the requirements needed to do the job...
we passed the approximate time.At this point job is done and customer owes $6,000 and says that they will have to talk to her "lawyer" if want to get paid.We will continue to try to come up with a better solution, but going over a approximate installation time does not warrant customer keeping $6,000.More to come soon....