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Generix, LLC

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Reviews Generix, LLC

Generix, LLC Reviews (8)

[The customer did refund my money after I returned the product.Thanks you for your assistance[redacted] ***] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hi *** ***, I am sorry that you feel that this way about this matter, but I sincerely hope that you do not confuse our attempts to solve this outside of a credit card dispute as threats made against you. We simply were hoping to solve the matter without having to involve credit card companies, as it saves you time, paperwork, and headache. The fact of the matter is that once your phone disconnected with our customer service agent on your very first call, you immediately opened a credit card dispute without giving us a chance to correct the issue. That's all that was meant by our comments, and nothing more, and I do sincerely apologize if you truly felt threatened by what was said. Furthermore, you have requested an RMA number, and I am happy to inform you that I have issued you an RMA numberYour RMA number for your return is: ***. It's very important that you follow our return instructions precisely in order to receive your full refund in the quickest time possiblePlease see our RMA procedure here: *** Please ship your item to: RMA Dept *** | *** *** *** *** *** *** * *** *** *** Please make sure that the RMA number is on both the inside and the outside of the package so we can match your RMA number with your return. Once we receive the package, a full refund will be issued to your card. Hope that takes care of everything, and thanks for shopping at Generix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** *** THE SPEAKERS WERE USED AND IMPROPERLY PACKAGED THERE WERE NO ORIGINAL BOXES , ONLY TWO SPEAKERS WITH FINGERPRINTS ON THE LCD DISPLAY , BATTERIES IN THE REMOTE CONTROL [ BATTERIES AREN'T INCLUDED WHEN NEW] , AND ALL OF THE HARDWARE THROWN INTO A ZIPLOCK BAG NO PROTECTION FOR THE REMOTE OR ANY OF THE OTHER PLASTIC PIECES THE SPEAKERS WERE SET IN A CARDBOARD BOX ,[WITHOUT ORIGINAL PACKAGING] PIECES OF BUBBLE WRAP BETWEEN THEM , AND ANOTHER BOX SET ON TOP AND THE TWO BOXES TAPED TOGETHER AND SHIPPED IT IS LAUGHABLE , NOT TO MENTION FRAUDULENT TO FILE A DAMAGE REPORT WITH UPS THE WAY THE SPEAKERS WERE DAMAGED TO THE SIDES , FRONTS AND BACKS COULD NOT HAVE HAPPENED DURING SHIPPING THESE SPEAKERS WERE DAMAGED BEFORE THEY SHIPPED HAD THEY HAD BEEN IN THEIR ORIGINAL BOXES AND THEN PUT IN THE CARDBOARD BOXES THERE WOULD STILL BE THE ISSUE OF WRONG COLORED SPEAKERS WHICH SHOULD NOT HAVE SHIPPED TO START WITH TO THIS DAY ,AND RIGHT NOW AS I AM WRITING THIS REPLY , THEIR WEBSITE STILL LISTS THIS ITEM AS BEING IN STOCK AND AVAILABLE CHASE CARD SERVICES IS THERE TO PROTECT US FROM SITUATIONS JUST LIKE THIS ALL THEY ARE ASKING IS FOR A CALL TAG TO BE SENT AND A REFUND TO MY ACCOUNT THE MATTER IS THEN OVER WITH I DON'T HAVE THE ABILITY TO TAKE AND SEND PICTURES AS I AM YEARS OLD AND DON'T HAVE A PHONE WITH THOSE CAPABILITIES *** DID HOWEVER THREATEN ME WITH LOTS OF PAPERWORK AND UNNECESSARY ACTIONS BECAUSE I CALLED AND INVOLVED CHASE CARD SERVICES IF THIS ISN'T RESOLVED AMICABLY I GUESS THE ONLY RESOLVE WILL BE THROUGH MRCURTIS HILLS INDIANA ATTORNEY GENERALS OFFICE AS FOR ***'S ATTEMPTS TO CALL , MYSELF AND MY HELP WERE HERE ALL AFTERNOON UNTIL 6:PM THAT DAY AND TOOK SEVERAL CALLS FROM CUSTOMERS THANK-YOU FOR YOUR TIME

Hi *** Sorry to hear that you were not satisfied with your productI have checked our records and see that we have issued a full refund for this device on July 25, at 3:38ESTI also see that an RMA # was issued on July 10th at 13:38EST, ending in "B1D7"by our customer service
representative ***We received your item back and issued a refund promptlyPlease let me know if this complaint was resolved, or if you have any further issues, please feel free to reach out to us by phone at 1-*** or *** Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12671417, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]                                                                                                             GENTLEMEN , THANK YOU FOR TAKING THE TIME TO RESPOND TO THIS ISSUE . IT LOOKS LIKE WE'RE HALFWAY THERE . I WILL BE MORE THAN HAPPY TO PUT AN RMA NUMBER BOTH INSIDE AND OUTSIDE OF THE BOX . UNFORTUNATELY , BECAUSE THE PRODUCT WAS INCORRECT TO START WITH , I WILL NOT BE PENALIZED BY PAYING RETURN FREIGHT CHARGES WHEN THE SPEAKERS SHOULD NOT HAVE BEEN SENT AT ALL . ALSO IF A CALL TAG RETURN SHIPPING LABEL IS SENT BY EMAIL , THE SPEAKERS WILL SHIP IMMEDIATELY AND NOT REQUIRE ANY OTHER IDENTIFICATION WHETHER INSIDE OR OUTSIDE THE BOX AS UPON ARRIVAL AT YOUR PLACE OF BUSINESS YOU WILL KNOW FROM WHERE AND FROM WHOM THE PACKAGE CAME . IT IS SIMPLY A MATTER OF CONTACTING UPS AND HAVING THEM SEND A RETURN SHIPPING LABEL . I REALIZE YOUR COMPANY DID NOT SHIP THIS PACKAGE SO YOU WOULD MOST LIKELY NOT HAVE KNOWN IT WAS THE WRONG ITEM NOR THAT THE PACKAGING WAS VERY POORLY DONE . I WOULD THINK YOUR "SISTER" COMPANY ,BEFREE SOUND WOULD ASSIST IN RESOLVING THIS SINCE THEY ARE THE DIRECT RESULT OF THIS DISPUTE . PLEASE TRY TO ACCOMPLISH SENDING A RETURN SHIPPING LABEL SO WE CAN BOTH MOVE ON FROM THIS ISSUE . I WAS CONTACTED BY CHASE CARD SERVICES YESTERDAY CONCERNING THIS MATTER . I WILL CONTACT THEM TODAY AND LET THEM KNOW WE ARE POSSIBLY NEAR A RESOLUTION . THANKS AGAIN FOR YOUR TIME AND EFFORT.    
Regards,
[redacted]

Hello [redacted], we have attached a pre-paid return label per your request.  Please attach to package and drop off or schedule free pickup with USPS.

[The customer did refund my money after I returned the product.Thanks you for your assistance.[redacted]]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted] I'm sorry to hear about your experience with us and would like to resolve this issue with you of receiving a damaged product. On Jan 31 1:19 PM you sent us an email asking about a set of our beFree sound Bluetooth speakers. At 3:48 PM, we replied with our answers about your questions and...

informed you that we were out of stock on the requested white speakers, and offered links to 4 other speakers of the same model, yet a different color.  At 6 PM, you placed your order of the [redacted] model speaker after being informed of current stock limitation on the white speakers.  With this being understood by our warehouse team, the black model of [redacted] was shipped within one business day on 02/01/2018 and arrived at your residence on Wednesday 02/07/2018 with tracking number [redacted].  On February 7th, 2018, we received a call in which [redacted]nswered in which you informed us that you had received a damaged product and a product of different color than expected, as you had hoped to receive white speakers despite being told about the issue of not having the desired [redacted] white speakers in stock.  Dalton explained the confusion and began creating a return for a full refund of your item under coverage of our 100% satisfaction guarantee.  While creating a return authorization number to get the item returned, the call was disconnected at 1:24 PM. 6 call attempts were made to reconnect with you at 1:25 PM, 1:26 PM, 1:27 PM, 1:28 PM, 1:29 PM, and 1:31 PM, of which all calls were sent to voicemail or disconnected.  At 1:32 PM, you left a voicemail saying you called [redacted] and opened up a credit card dispute on our company and stated you would like to take care of the matter that way instead of communicating with us via phone.  At 1:38 PM, we again reached out to you about the issue via email at [redacted] in which you replied at 2:04 PM stating that you were unsatisfied with the product due to it being damaged and would like to take care of the matter with your credit card services.  After your voicemail, there were no attempts of communication with our company except emails stating you had opened claims against Generix and demanded us to take action within 15 days.  I am more than happy to issue you a full refund for this product and get this settled, and I am sorry you felt discouragement which led you to the opening of a credit card dispute with us instead of letting our kind customer service representatives take care of the matter over the phone.  As far as the return is concerned, I have contacted UPS about the issue, and since you have reported the item is damaged, they are requesting photos of the damaged product to open a damaged product claim.  If you don't mind, could you please email the pictures of the damaged product and damaged packaging to [email protected]?  Thank you for your time!

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Address: 1609 W McClain Avenue #507, Scottsburg, Indiana, United States, 47170

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