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Gene's Chrysler Center

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Gene's Chrysler Center Reviews (4)

Service Manager contacted Mr. [redacted] and assured him that Genes' service department will continue to help him in anyway possible.

Complaint: [redacted]
I am rejecting this response because:being contacted after the fact isn't a fix to this situation. A fix to this situation would be to take this lemon and write off the truck. Witch isn't a option when speaking to the manager I expressed Interest in another truck no deal special offer was made not even a call back from a sales person. An apology doesn't fix a 50000 dollar truck that won't stay running longer then 60 days. Sorry doesn't cut it. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Mr. [redacted] has been in for repairs a total of 9 times since purchase. 1.) 11-24-15 PASS WINDOW FELL 2.) 12-03-15 INSTALL WINDOW REGULATOR AND MOTOR 3.) 11-28-16, Check engine light on, Catalytic converter replaced 4.) 1-7-17 - Mount and Balance 4 tires 5.) 02-07-17, recall S87 inspection, multiple...

computer updates, and leaking rear hub seals 6.) 02-17-17 - Check engine light on - Nitrous Oxide Sensor replace 7.) 03-10-17 - check engine light on. down stream NOX sensor ordered. 8.) 03-10-17 check engine light on - down stream NOX sensor not in. reordered parts 9.) 03-31-17 - Down stream NOX sensor replaced.Mr. [redacted] has experienced some of the more common issues that we see with the DEF system.  We have been in  communication with FCA regarding the DEF issues and we are working with them to find a resolution for not only Mr. [redacted] but all of our customers.  It is true that during the winter months our work load increases and our appointment schedule is at times pushed out 3-4 weeks.We are more than happy to work with Mr. [redacted] in anyway possible in order to resolve his concerns.

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