Gene's Heartland Food

Greetings, First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipment. We
understand that it's frustrating having issues while relocating to a
new environment.  We are aware that there are several lucrative errands
that you must complete when relocating to your destination.  We
apologize for causing a disruption to your schedule and we will continue
to make necessary improvements.We have a recovery representative that will assist you with the missing items.  Please contact our customer service so that we may locate your missing items.  According to our records you have declined full coverage insurance.
 So, if you have any missing/damaged items or if there were damage to
your property then you are required to call our claims department to be
compensated on those items (877-274-0074).  The procedures for
compensation are in writing at the bottom of the Terms and Conditions in
the Estimate that you provided an electronic signature for.  We make
extensive efforts to protect our customer's belongings but there are
cases when items do get damaged or lost for various reasons.  This is
why we make sure our customers our covered under our liability coverage
to ensure they are compensated.  If you have homeowner's insurance or
renter's insurance, you are permitted to use these in addition to what
we cover.  I assure you we will be conducting investigation to see how
your items were lost.

Greetings,First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipment.We understand that it's frustrating having issues while relocating to a new environment.  We are aware that there are several lucrative things that you must complete...

when relocating to your destination.  We apologize for causing a disruption to your schedule and we will continue to make necessary improvements.Fortunately, we are refunding $150.00 for not delivering your sofa in a timely manner.  We did complete the delivery of the rest of your furniture in which our contract speaks of.  Therefore, we will elect to only compensate you for not delivering your sofa with your entire shipment.We have your sofa on our schedule to be loaded on the 14th of June.  You should be receiving your sofa within a few days.  If you would like to inquire about any other details regarding our response please call our Customer Service Department.

Your complaint is accurate.  The check for $150 is currently in the mailing system.  The check was sent as of yesterday 6/18.  We apologize for the inconvenience maam.

Revdex.com:
This letter is to inform you that King David Moving & Storage has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/2015 4:52:36 PM and assigned ID [redacted] The company reduced my balance due to $141.26 and delivered my...

belongings on June 26th. 
Regards,[redacted]

Greetings maam,We are truly sorry that our services were not to your expectations.  Our company do put forth the effort to provide great services to please our customers.  We are regretful that you did not receive our best service.In the beginning of your complaint you mentioned that we...

charged extra on the day of pick up.  The charges that was incurred on the day of pick up was due to overload fees.  Our process for charging an overload fee is in accordance with federal regulations.  If the shipper increases the inventory then we must remeasure the shipment and record the 'actual cubic feet'.  In your case, there were 114 cuft of overload charges.  The total is $470.82.In regards, to the authorized workers, we do not recommend our drivers to hire laborers to complete the move.  Also, we were not aware of this ordeal happening until now.  We will contact the driver for further explanation as to why extra laborers were needed.  Regardless, our company is 100% liable from the beginning to the end of your move.We apologize for not delivering your missing items in timely fashion.  We have a staff member that works diligently to search for your missing items.  We will be sure to instruct her to try locate the missing items.  Also, we will arrange for the items that don't belong to you to be returned back to our warehouse. We are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up.  We offer this plan for situations like this.  The plan is inexpensive and covers your property and household goods at full value.  If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation.  Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ([redacted]).  The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for.  We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons.  This is why we make sure our customers are covered under our liability coverage to ensure they are compensated.  If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I feel the business does not care about the customers time. The delivery driver feels they can charge the customer to wait for someone to arrive with the cash for payment. But my daughter waited for 2 days and no one showed up. Her time is worth something too. Then there is the fact that all items were not delivered. She will be waiting for another delivery date. I also feel she should continue to be credited for late delivery of these items. You just want to write this off, but she is still waiting for delivery of her things. Your company was responsible for keeping these items together. You have failed to do that. Delivery is not completed and until everything is delivered, she is entitled to be credited. That still also does not compensate her for waiting for 2 days for a delivery that did not happen. This is a very poor way to conduct a customer service business and we feel more needs to be done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The company has NOT sent the $150.00 refund mentioned to Revdex.com in response to the complaint. The sofa delivery was completed on 15 June 2015; the driver was unaware of a refund owed. I spoke with customer service on 15 June (Nicole - who was not informed of the situation until I spoke with her) and 16 June (LaTasha - aware but not helpful); the company has not provided details of why the refund was not sent in conjunction with the response to Revdex.com. LaTasha told me via the call on 16 June, the company would call when the money would be sent. Unacceptable and neglectful service. In the meantime, I expect the refund as documented.Thank you for your time and attention.
Regards,
[redacted]