initial;">Verbal response to complaint: CID# ***
________________________
Consumer came to Genesee Towing on February 28, for install of a water pump. Consumer came with his own water pumpBeing business did not supply the water pump for consumer’s vehicleAfter installation of water pump consumer’s vehicle continued to leakConsumer agreed to let business remove transmission to explore where leak was coming from. Genesee replaced the seal in back of vehicle’s engine. After inspection of the transmission seal. Genesee discovered a previous mechanic repair only patched the problem and did not complete the repair and resulted into the reason of the water pump leak. Genesis in good faith removed the waterpump consumer provided and replaced with anotherHowever, leak continuedThe reason for the leak is not the waterpump but a cracked engine blockGenesee never told consumer the leak was from the waterpump and only would replace and inspectCompany indicated not concerned about refund of $only concern is that Genessee feels they are not responsible for leak repairCompany is willing to give consumer a refund of $only if consumer signs a release stating not responsible for leak
Verbal response to complaint: CID# ***________________________Consumer came to Genesee Towing on February 28, for install of a water pump. Consumer came with his own water pumpBeing business did not supply the water pump for consumer’s vehicleAfter installation
of water pump consumer’s vehicle continued to leakConsumer agreed to let business remove transmission to explore where leak was coming from. Genesee replaced the seal in back of vehicle’s engine. After inspection of the transmission seal. Genesee discovered a previous mechanic repair only patched the problem and did not complete the repair and resulted into the reason of the water pump leak. Genesis in good faith removed the waterpump consumer provided and replaced with anotherHowever, leak continuedThe reason for the leak is not the waterpump but a cracked engine blockGenesee never told consumer the leak was from the waterpump and only would replace and inspectCompany indicated not concerned about refund of $only concern is that Genessee feels they are not responsible for leak repairCompany is willing to give consumer a refund of $only if consumer signs a release stating not responsible for leak
initial;">Verbal response to complaint: CID# ***
________________________
Consumer came to Genesee Towing on February 28, for install of a water pump. Consumer came with his own water pumpBeing business did not supply the water pump for consumer’s vehicleAfter installation of water pump consumer’s vehicle continued to leakConsumer agreed to let business remove transmission to explore where leak was coming from. Genesee replaced the seal in back of vehicle’s engine. After inspection of the transmission seal. Genesee discovered a previous mechanic repair only patched the problem and did not complete the repair and resulted into the reason of the water pump leak. Genesis in good faith removed the waterpump consumer provided and replaced with anotherHowever, leak continuedThe reason for the leak is not the waterpump but a cracked engine blockGenesee never told consumer the leak was from the waterpump and only would replace and inspectCompany indicated not concerned about refund of $only concern is that Genessee feels they are not responsible for leak repairCompany is willing to give consumer a refund of $only if consumer signs a release stating not responsible for leak
Verbal response to complaint: CID# ***________________________Consumer came to Genesee Towing on February 28, for install of a water pump. Consumer came with his own water pumpBeing business did not supply the water pump for consumer’s vehicleAfter installation
of water pump consumer’s vehicle continued to leakConsumer agreed to let business remove transmission to explore where leak was coming from. Genesee replaced the seal in back of vehicle’s engine. After inspection of the transmission seal. Genesee discovered a previous mechanic repair only patched the problem and did not complete the repair and resulted into the reason of the water pump leak. Genesis in good faith removed the waterpump consumer provided and replaced with anotherHowever, leak continuedThe reason for the leak is not the waterpump but a cracked engine blockGenesee never told consumer the leak was from the waterpump and only would replace and inspectCompany indicated not concerned about refund of $only concern is that Genessee feels they are not responsible for leak repairCompany is willing to give consumer a refund of $only if consumer signs a release stating not responsible for leak