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Genesee Fuel & Heating Company

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Genesee Fuel & Heating Company Reviews (2)

We are very sorry about the delay in getting the furnace repaired As of today, 4/17/17, the repair has been completed and we believe the customer is satisfied with the repair Quick, responsive and complete customer service is always our goal We admittedly struggled to get this repair complete in a timely matter and we apologize There were acouple factors that contributed to the delay First, due to the age of the furance the part needing repair was a special order part coming from the manufacturer Normally, we are able to stock all the needed repair parts either at our shop or at our local pars supplier However, this part was not availableSecond, due to the exteneded cold weather in January and February our service technicians were booked well beyond working hours for many weeks in a row The majority of those hours were to respond to customers without heat While Ms***'s furnace was not functioning correctly, it was providing heat, so her repair was categorized as second tier priority We do apologize for the inconvenience this caused

We appreciate the quick response from this companyBut it doesn't correct their miscommunicationsIn addition to my original complaint message, when the service man did finally show up, he did not call me (like I had told them to do several times)My neighbor luckily was there - and my neighbor called me to say someone was at my door! As it turns out, he was calling someone else - named Franchesca (no one that I know)Really just a mess and no point in trying to get them to "fix" anything because this is just how the company runs - very bad communication

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