Over the years I have purchased four new cars from Genesee Valley Motors and each time the buying process was pleasant and relaxed My salesman was helpful, informative, and never pressured me I also go to their service department for all my vehicle maintenance and repair needs The staff is super friendly, appointments are quick and easy, and repairs are done right the first time! I always recommend Genesee Valley Motors to friends and family
We are truly sorry that we were not more responsive with
this customerHis deal required that we locate a vehicle to suit his needs
from a fellow dealer and the transaction with that dealer did not go as easily
as we had plannedWe should have communicated betterWe have
since apologized for our part in his frustration and
as of this writing the customer has already taken possession of his new truckThe
process of us “making things right” was being worked on prior to us getting the
Revdex.com complaintWe hope that he is happy with the transaction and we believe that
he isIf this is not the case, please let us knowWe strive to
make our customers happy but that does not mean we are perfectWe will work on trying to make sure this does not happen again. *** ***
Owner
I was looking at buying a car from this dealershipI had checked out the car alone and took it for a test drive*** was helping me the first daywhen I asked him questions about the car he told me he didn't know anything about it because he deals with ford's and this was a vwthe second time I stopped in to make sure the car was still there and double check on the priceWanting a second opinion I drove an hour from my house with my brother to check out the car a third time, this time prepared to settle at the price they were giving mewhen we arrived we were approached by a lady who unlocked the car for usAfter unlocking the car she begins the tell me that she knows I've been here before and that if we want to take the car for a test drive I have to understand the price isn't going down and that she won't let us take it out unless I was willing to pay this pricethis caught me off guardshe then proceeds to ask us what we do for a living as if to say we can't afford the carthe more this lady spoke the more we felt disrespectedafter she being extremely rude as I'm already in my car she asked if we wanted to take a test driveI said no and left the dealershipnever will I return and would not recommend this dealership to anyone that wants to be treated like a human being
Over the years I have purchased four new cars from Genesee Valley Motors and each time the buying process was pleasant and relaxed My salesman was helpful, informative, and never pressured me I also go to their service department for all my vehicle maintenance and repair needs The staff is super friendly, appointments are quick and easy, and repairs are done right the first time! I always recommend Genesee Valley Motors to friends and family
We are truly sorry that we were not more responsive with
this customerHis deal required that we locate a vehicle to suit his needs
from a fellow dealer and the transaction with that dealer did not go as easily
as we had plannedWe should have communicated betterWe have
since apologized for our part in his frustration and
as of this writing the customer has already taken possession of his new truckThe
process of us “making things right” was being worked on prior to us getting the
Revdex.com complaintWe hope that he is happy with the transaction and we believe that
he isIf this is not the case, please let us knowWe strive to
make our customers happy but that does not mean we are perfectWe will work on trying to make sure this does not happen again. *** ***
Owner
I was looking at buying a car from this dealershipI had checked out the car alone and took it for a test drive*** was helping me the first daywhen I asked him questions about the car he told me he didn't know anything about it because he deals with ford's and this was a vwthe second time I stopped in to make sure the car was still there and double check on the priceWanting a second opinion I drove an hour from my house with my brother to check out the car a third time, this time prepared to settle at the price they were giving mewhen we arrived we were approached by a lady who unlocked the car for usAfter unlocking the car she begins the tell me that she knows I've been here before and that if we want to take the car for a test drive I have to understand the price isn't going down and that she won't let us take it out unless I was willing to pay this pricethis caught me off guardshe then proceeds to ask us what we do for a living as if to say we can't afford the carthe more this lady spoke the more we felt disrespectedafter she being extremely rude as I'm already in my car she asked if we wanted to take a test driveI said no and left the dealershipnever will I return and would not recommend this dealership to anyone that wants to be treated like a human being