Genesis Automotive & RV Repair

Genesis RV found the issue, kept me informed on schedule and cost, are reputable sources for all thing RV

I met one of the Genesis representatives at one of the Tacoma area sportsman shows and he told me his company fixed Onan Generators for RVsHis comment was that they "Do It All"I told him that I had a GMC Midas RV with a 4KW Onan generator that needed repairHe repeated that they {Genesis] do it all so make an appointment and bring it in I brought it in and even though I had information on the history of previous maintenance and repairs Brian said they needed to do a diagnostic of their ownThat was okay with me as I felt I was in the good hands of a professional RV repair facilityAt the end of the day Brian handed me a bill for $and read a long list of issues and some assumptions on the condition of the genset but no plan on how to fix itBrian told me that he could not get parts, or he didn't know of availability of OEM components for the Onan GensetAll the information on the age of this unit was available before even looking at it I was particularly c

Complaint: [redacted] I am rejecting this response because: I want to point out three things and then I am done. First, when I called Genesis RV it was with a very specific question, " do you adjust slide outs"? There answer, "Yes, we do bring it in and we will take care of it". Second. When leaving Genesis and complaining that the slide out had not been adjusted even though there was a full inch difference from the front to the back I was told, "We don't like to adjust slide outs, if you start messing with adjusting you can throw the teeth out of alignment and then you have real problems". That last statement alone proves there was no intent to adjust my slide in the first place.Third, and lastly, the Denali trailer is an 'upscale' trailer and not an entry lever trailer. The statement that most trailers come with toppers or are rigged for them is completely and utterly false. My visit to the Tacoma Dome RV show was proof of that. Less than 10% of the RV's there came with or were prepped for toppers.One thing to the owner, I've been in business for twenty nine years so I don't take to 'social media' lightly. On a scale of 1-10 I will not complain or compliment a business if they fall between a 2-9. Only the very best or the very worst will get a review from me. On my initial call, if your manager had simply said no, we don't like to adjust slide outs, then when I asked very specifically if you adjust slide outs I never would have brought the RV to you in the first place.I don't need any additional response, it is obvious that this is going no where. Please close this file. Sincerely, [redacted]