Genesis Diamonds Louisville LLC

This is in response to the complaint received from our customer *** *** who came in to resell his diamondGenesis Diamonds is committed to providing customer s with impeccable customer service every time we interact with them. Our customers say they are most impressed with:•
Our quality and pricing.• Our Warranty: The customer will never pay for repair nor maintenance work performed on their ring purchased at Genesis Diamonds. • We offer a thirty day money back guarantee on all purchases. In the event of a broken engagement: within six months of the purchase, we allow the customer to exchange the ring for any other piece of jewelry.• After six months, we will either trade the diamond for another piece of jewelry or allow you to trade the diamond anytime you want for full valueYou only need to go up $on the price of the new piece! After one year we offer 110% of the value against a new piece.The incident described in this complaint is NOT consistent with what we doWe invited Mr*** to come in to discuss his experience in an effort to understand how this went wrongAfter the discussion, we are certain that this was a misunderstanding in terminologyWe did offer to purchase the diamond from Mr***, but it is no longer availableMr*** expressed an interest in a future purchase and he left knowing that we would take very good care of him.-- *** *** | Vice President