Hello, Please see attached the confirmation that we resolved the issue with our customerWe communicated with him over the phone and by e-mailIf you require additional information, please do not hesitate to contact us backHave a great day!
We resolved the issue with one of our Premium customersWe contacted the customer and offered points instead of the she requestedThis means she will benefit from an additional $discount.Attached is the e-mail communication with the customer regarding the resolution for her complaint
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi,I have attached the written correspondence with our customer [redacted] regarding the complaint ID [redacted].Thank you!Dear [redacted],Please accept our apologies for any misunderstanding and inconvenience.I tried to call you yesterday regarding your complaint ID [redacted] to Revdex.com, but I was not...
able to reach you.Please note that on our website it is specified that you need a a provider in order to use our service. You can also find the price of each calling product for [redacted] here. As you can see for NobelApp credit (originally purchased by you) the price is of $20 and for the [redacted] (the product my colleague [redacted] exchanged for you) the price is of $22.My colleague [redacted] did not charge the extra $2 on your credit card, she deducted the $2 from the balance of your calling card.However, since we value our business, we added the $2 on you calling card as an exception.If you have any further questions, feel free to e-mail us or contact Customer Service at [redacted] from the continental United States or [redacted] from Canada. If located abroad, please use the "Contact" section to find the best option for you. Customer Service representatives are available 24 hours per day, 7 days per week.Thank you. Sincerely,[redacted]Financial Transactions SpecialistNobelcom.comToll-Free: [redacted] E-mail: [redacted] Web: [redacted]
Hello, Please see attached the confirmation that we resolved the issue with our customer. We communicated with him over the phone and by e-mail. If you require additional information, please do not hesitate to contact us back. Have a great day!
Hello, Please see attached the confirmation that we resolved the issue with our customerWe communicated with him over the phone and by e-mailIf you require additional information, please do not hesitate to contact us backHave a great day!
We resolved the issue with one of our Premium customersWe contacted the customer and offered points instead of the she requestedThis means she will benefit from an additional $discount.Attached is the e-mail communication with the customer regarding the resolution for her complaint
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi,I have attached the written correspondence with our customer [redacted] regarding the complaint ID [redacted].Thank you!Dear [redacted],Please accept our apologies for any misunderstanding and inconvenience.I tried to call you yesterday regarding your complaint ID [redacted] to Revdex.com, but I was not...
able to reach you.Please note that on our website it is specified that you need a a provider in order to use our service. You can also find the price of each calling product for [redacted] here. As you can see for NobelApp credit (originally purchased by you) the price is of $20 and for the [redacted] (the product my colleague [redacted] exchanged for you) the price is of $22.My colleague [redacted] did not charge the extra $2 on your credit card, she deducted the $2 from the balance of your calling card.However, since we value our business, we added the $2 on you calling card as an exception.If you have any further questions, feel free to e-mail us or contact Customer Service at [redacted] from the continental United States or [redacted] from Canada. If located abroad, please use the "Contact" section to find the best option for you. Customer Service representatives are available 24 hours per day, 7 days per week.Thank you. Sincerely,[redacted]Financial Transactions SpecialistNobelcom.comToll-Free: [redacted] E-mail: [redacted] Web: [redacted]
Hello, Please see attached the confirmation that we resolved the issue with our customer. We communicated with him over the phone and by e-mail. If you require additional information, please do not hesitate to contact us back. Have a great day!