September 29,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear
Revdex.com:
This letter is in response to your inquiry dated September 26, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attention and apologize for the mis-communications that have attributed to her frustrationWe have contacted the customer directly to share our plans on resolving the issue
We believe we have addressed Ms*** concerns, however, if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I apologize I was unable to respond to the message before it was closedI wanted to make the Revdex.com aware that the company resolved the issue and I am satisfiedThank you, *** *** **
Bankcard Services August 17, Revdex.com P.OBox Dupont, WA RE: *** *** Case
#*** Dear Revdex.com: This letter is in response to your inquiry dated August 10, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe Late Payment Fee assessed to the account August 7, in the amount of $has been credited and will appear on his next statement in mid-SeptemberWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services
Bankcard Services March 3, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry dated March 2, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsWe contacted the customer directly to ensure the account is accurately reflected and his address is correctWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services
Bankcard Services June 9, 2017 Revdex.com P.O. Box 1000 Dupont, WA 98327 RE: [redacted]. & [redacted] Case...
#[redacted] Dear Revdex.com: This letter is in response to your inquiry dated June 2, 2017, regarding a complaint filed with your office by the above referenced consumer. We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed each interaction with the customer and his okay to speak with to determine next steps. Reminding the consumer of payment allocation information at the time of the last conversation would’ve provided insight into why the purchase balance was not paid off when the payment posted. We have opted to credit the balance of the account; a letter confirming the balance and status of the account is being sent to the customer. We believe our actions have addressed their concerns. We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
RE: [redacted] [redacted] Case
#[redacted]Dear RevDex.com:This letter
is in response to your inquiry dated December 1, 2017, regarding a complaint
filed with...
your office by the above referenced consumer. We appreciate
Mr. [redacted] bringing this concern to our attention. A letter advising Mr.
[redacted] of the change was sent; we are sorry to hear that it was not received. We are also sorry about the problem in taking
his payment. As a courtesy, Purchase
Finance Charges in the amount of $5.04 were credited to the consumers
account. The current balance is now a
credit for $5.04 and a refund request has been submitted. In addition, we have removed the November
2017 delinquency from his account. We
believe our actions have addressed his concerns.We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at 1-866-453-2636. Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Genesis Card Services
Complaint: [redacted]I am rejecting this response because: It is not resolved. Genesis Credit admits the mis-communication regarding acceptance of my credit cards for payments. In conversation with Sarah she stated that now the company will not be taking credit cards at all due to my letter. [redacted] will not take the bed back. There is no option now for payments that I was assured would be acceptable.Sincerely,[redacted]
Revdex.comP.O. Box 1000Dupont, WA 98327RE: [redacted] Case
#[redacted]Dear RevDex.com:This letter
is in response to your inquiry...
dated November 24, regarding a complaint filed
with your office by the above referenced consumer. We appreciate
Mr. [redacted] bringing this concern to our attention. After reviewing the
information and requested resolution contained in the consumer’s complaint, we
have reviewed the account to determine next steps. It was the policy of the
previous financer to allow their customers to occasionally purchase beyond
their assigned limit; this consumer’s assigned limit was/is $1500. For that
reason, the limit for his account was increased by Genesis Financial Solutions,
Inc. to accommodate the current balance as of November 15, 2017. The new credit limit for this account is
$1825. We also understand the impact a balance exceeding the credit limit can
have on an individual’s credit limit. A request to update the high balance not
to exceed the current limit has been submitted and should be completed early
next week. A letter confirming that action will be sent to the consumer once
completed. We appreciate his patience while we work to resolve any negative
impact he may have experienced during the transition of his account from Signet
to us. We believe our actions have addressed his concerns. We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at [redacted]. Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services
Complaint: [redacted]I am rejecting this response because:
I am writing to you in regards to complaint #[redacted]. I am sorry that I was not able to respond to the rebuttal from the 14th of September. My computer wouldn't let me do it for some reason. So I am emailing you back. In the conversations with Sarah from Genesis credit she let me know that Genesis would not be excepting credit cards since my complaint letter to you. [redacted] will not let me return the bed. I am at a loss to repay the company unless they run the credit card as a purchase. My credit card company is fine with this. This is also the agreement I had initially with Genesis or was lead to believe. As mentioned before the bed is for my daughter who is disabled and relies on SSI monthly. Her monies are not enough for her to pay the 180.00. That is why I checked three times to make sure that they would except a credit card. Cash advance was never mentioned to me during the exchange. I am in a bad position here because I feel that my credit history will be ruined. I would certainly take the bed back if they would let me but, they won't. Please let me know what can be done here. Thank you [redacted]
Sincerely,[redacted]
This letter is in response to your inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention and apologize for the mis-communication. We have contacted the customer directly to discuss options for resolving the issue.
Our hope is to resolve the matter quickly, but in the meantime, if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
This letter is in response to your original inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer.
We have contacted the consumer and proposed a solution that we feel resolves this issue.
At this time, we consider the matter closed, but if you or the consumer would like to discuss this further, please contact us at 1[redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
September 29,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear
Revdex.com:
This letter is in response to your inquiry dated September 26, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attention and apologize for the mis-communications that have attributed to her frustrationWe have contacted the customer directly to share our plans on resolving the issue
We believe we have addressed Ms*** concerns, however, if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I apologize I was unable to respond to the message before it was closedI wanted to make the Revdex.com aware that the company resolved the issue and I am satisfiedThank you, *** *** **
Bankcard Services August 17, Revdex.com P.OBox Dupont, WA RE: *** *** Case
#*** Dear Revdex.com: This letter is in response to your inquiry dated August 10, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe Late Payment Fee assessed to the account August 7, in the amount of $has been credited and will appear on his next statement in mid-SeptemberWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services
Bankcard Services March 3, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry dated March 2, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsWe contacted the customer directly to ensure the account is accurately reflected and his address is correctWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services
Bankcard Services June 9, 2017 Revdex.com P.O. Box 1000 Dupont, WA 98327 RE: [redacted]. & [redacted] Case...
#[redacted] Dear Revdex.com: This letter is in response to your inquiry dated June 2, 2017, regarding a complaint filed with your office by the above referenced consumer. We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed each interaction with the customer and his okay to speak with to determine next steps. Reminding the consumer of payment allocation information at the time of the last conversation would’ve provided insight into why the purchase balance was not paid off when the payment posted. We have opted to credit the balance of the account; a letter confirming the balance and status of the account is being sent to the customer. We believe our actions have addressed their concerns. We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
RE: [redacted] [redacted] Case
#[redacted]Dear RevDex.com:This letter
is in response to your inquiry dated December 1, 2017, regarding a complaint
filed with...
your office by the above referenced consumer. We appreciate
Mr. [redacted] bringing this concern to our attention. A letter advising Mr.
[redacted] of the change was sent; we are sorry to hear that it was not received. We are also sorry about the problem in taking
his payment. As a courtesy, Purchase
Finance Charges in the amount of $5.04 were credited to the consumers
account. The current balance is now a
credit for $5.04 and a refund request has been submitted. In addition, we have removed the November
2017 delinquency from his account. We
believe our actions have addressed his concerns.We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at 1-866-453-2636. Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Genesis Card Services
Complaint: [redacted]I am rejecting this response because: It is not resolved. Genesis Credit admits the mis-communication regarding acceptance of my credit cards for payments. In conversation with Sarah she stated that now the company will not be taking credit cards at all due to my letter. [redacted] will not take the bed back. There is no option now for payments that I was assured would be acceptable.Sincerely,[redacted]
Revdex.comP.O. Box 1000Dupont, WA 98327RE: [redacted] Case
#[redacted]Dear RevDex.com:This letter
is in response to your inquiry...
dated November 24, regarding a complaint filed
with your office by the above referenced consumer. We appreciate
Mr. [redacted] bringing this concern to our attention. After reviewing the
information and requested resolution contained in the consumer’s complaint, we
have reviewed the account to determine next steps. It was the policy of the
previous financer to allow their customers to occasionally purchase beyond
their assigned limit; this consumer’s assigned limit was/is $1500. For that
reason, the limit for his account was increased by Genesis Financial Solutions,
Inc. to accommodate the current balance as of November 15, 2017. The new credit limit for this account is
$1825. We also understand the impact a balance exceeding the credit limit can
have on an individual’s credit limit. A request to update the high balance not
to exceed the current limit has been submitted and should be completed early
next week. A letter confirming that action will be sent to the consumer once
completed. We appreciate his patience while we work to resolve any negative
impact he may have experienced during the transition of his account from Signet
to us. We believe our actions have addressed his concerns. We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at [redacted]. Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services
Complaint: [redacted]I am rejecting this response because:
I am writing to you in regards to complaint #[redacted]. I am sorry that I was not able to respond to the rebuttal from the 14th of September. My computer wouldn't let me do it for some reason. So I am emailing you back. In the conversations with Sarah from Genesis credit she let me know that Genesis would not be excepting credit cards since my complaint letter to you. [redacted] will not let me return the bed. I am at a loss to repay the company unless they run the credit card as a purchase. My credit card company is fine with this. This is also the agreement I had initially with Genesis or was lead to believe. As mentioned before the bed is for my daughter who is disabled and relies on SSI monthly. Her monies are not enough for her to pay the 180.00. That is why I checked three times to make sure that they would except a credit card. Cash advance was never mentioned to me during the exchange. I am in a bad position here because I feel that my credit history will be ruined. I would certainly take the bed back if they would let me but, they won't. Please let me know what can be done here. Thank you [redacted]
Sincerely,[redacted]
August 28, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case...
#[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention and apologize for the mis-communication. We have contacted the customer directly to discuss options for resolving the issue.
Our hope is to resolve the matter quickly, but in the meantime, if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
October 6, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Revdex.com:
This letter is in response to your original inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer.
We have contacted the consumer and proposed a solution that we feel resolves this issue.
At this time, we consider the matter closed, but if you or the consumer would like to discuss this further, please contact us at 1[redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services