Genesis Financial Solutions

August 28, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attention and apologize for the mis-communicationWe have contacted the customer directly to discuss options for resolving the issue Our hope is to resolve the matter quickly, but in the meantime, if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

RE: *** [redacted] Case # [redacted] Dear RevDex.com:This letter is in response to your inquiry dated December 1, 2017, regarding a complaint filed with your office by the above referenced consumerWe appreciate Mr [redacted] bringing this concern to our attentionA letter advising Mr [redacted] of the change was sent; we are sorry to hear that it was not received We are also sorry about the problem in taking his payment As a courtesy, Purchase Finance Charges in the amount of $were credited to the consumers account The current balance is now a credit for $and a refund request has been submitted In addition, we have removed the November delinquency from his account We believe our actions have addressed his concerns.We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Genesis Card Services

Complaint: [redacted] I am rejecting this response because: It is not resolvedGenesis Credit admits the mis-communication regarding acceptance of my credit cards for paymentsIn conversation with Sarah she stated that now the company will not be taking credit cards at all due to my letter [redacted] will not take the bed backThere is no option now for payments that I was assured would be acceptable.Sincerely, [redacted]

Revdex.comP.OBox 1000Dupont, WA 98327RE: *** [redacted] Case # [redacted] Dear RevDex.com:This letter is in response to your inquiry dated November 24, regarding a complaint filed with your office by the above referenced consumerWe appreciate Mr [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsIt was the policy of the previous financer to allow their customers to occasionally purchase beyond their assigned limit; this consumer’s assigned limit was/is $For that reason, the limit for his account was increased by Genesis Financial Solutions, Incto accommodate the current balance as of November 15, The new credit limit for this account is $We also understand the impact a balance exceeding the credit limit can have on an individual’s credit limitA request to update the high balance not to exceed the current limit has been submitted and should be completed early next weekA letter confirming that action will be sent to the consumer once completedWe appreciate his patience while we work to resolve any negative impact he may have experienced during the transition of his account from Signet to usWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

October 6, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your original inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer We have contacted the consumer and proposed a solution that we feel resolves this issue At this time, we consider the matter closed, but if you or the consumer would like to discuss this further, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services