Genesis Floor Care, LLC

As with all carpet cleaning companies, we have employees, not subcontractorsThis statement is falseThe worker sent to the customer's house is an employee, not a subcontractor.This customer knowingly and willingly canceled not one, but TWO scheduled appointments with usThe second appointment she canceled was under her own volition, without telling us that she had been asked to make a separate appointment for cashHad this customer only taken the time to call our main number and let us know that she was canceling because she was offered a lower cash deal, we could've informed her this is not the correct route to take and we could rectify the problemThe customer made NO MENTION of this issue until AFTER the work was doneAFTER she'd already compromised herself by accepted a lower price for cast is the consumer's responsibility to ensure business is done the right wayThe customer opted for a discounted cleaning that, because it was done under the table, is not covered by company warranty without the warrantied receiptWe have no receipt for this customer.If the customer was truly in fear, she should've called our office and called the authorities.We have reached out to the customer by telephone voicemail, offering to make it right, as well as by text offering to make it rightWe WILL NOT refund any monies we do not have a receipt for, but I as the owner will clean her carpets at no charge, if necessary

As with all carpet cleaning companies, we have employees, not subcontractors. This statement is false. The worker sent to the customer's house is an employee, not a subcontractor.This customer knowingly and willingly canceled not one, but TWO scheduled appointments with us. The second...

appointment she canceled was under her own volition, without telling us that she had been asked to make a separate appointment for cash. Had this customer only taken the time to call our main number and let us know that she was canceling because she was offered a lower cash deal, we could've informed her this is not the correct route to take and we could rectify the problem. The customer made NO MENTION of this issue until AFTER the work was done. AFTER she'd already compromised herself by accepted a lower price for cash. It is the consumer's responsibility to ensure business is done the right way. The customer opted for a discounted cleaning that, because it was done under the table, is not covered by company warranty without the warrantied receipt. We have no receipt for this customer.If the customer was truly in fear, she should've called our office and called the authorities.We have reached out to the customer by telephone voicemail, offering to make it right, as well as by text offering to make it right. We WILL NOT refund any monies we do not have a receipt for, but I as the owner will clean her carpets at no charge, if necessary.