I would give them a negative if I could. This company starts charging interest on your purchase 2 days after the purchase was made. I called and the women was very nasty so I asked for a supervisor. Surprise Surprise I was left on hold for 23 minutes until the machine came on and said they were closed for the day. BEWARE!
On May 8th I checked into the Candlewood Suites in Newport News for my Fathers Funeral. I used 2 credit cards to pay for my rooms as well as cash. I paid 229.29 with my Indigo credit card issued by Genesis FS. I paid the remaining with my Capital One Credit cards and my CME federal credit card. On May 9th I get a call from the CME fraud alert department saying that Candlewood had been had been authorized 250.00 but had attempted to collect a additional 150.00- 250.00 and that they had tried to charge the account 40+ times. I told them only the 250 was authorized. They were alerted not to accept any more charges. On May 12th we checked out and went back to Ohio. Once I returned home I called to pay my Capital One accounts and much to my surprise Candlewood Suites had charged an extra 200.00 on both card. I got customer service on the phone explain how much it should have been and Capital One immediately removed the charges pending their investigation. I informed CO of the CME attempt . I called Indigo card and Candlewood had charges an additional 150.00 to the card. I told Indigo of the fraud attempts on the other card they said nothing they could do until it posted once it posted I disputed the charges. On May 28th I received a letter saying I have to pay the 150.00 but they did not say why. I called and asked them what kind of investigation they did. They could not tell me. I explained to them that I had a credit limit of only 300.00 I had a valid charge of 229.00 which let me with an available balance of 36.00 How could they authorize them to charge another 150.00. I told them that both Capital One and CME found fraud and I did NOT have to pay. They said I had to call the merchant but they said they contacted the merchant. Very confused and frustrated I closed the account May 11th the day of the fraud. To date my current pay-off charge with Indigo is 1.21... But with the fraud it is 151.21. Please help me to resolve this issue.
Bankcard Services
October 27,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear Revdex.com:
This letter is in response to your inquiry dated October 20, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionSelect accounts were deemed eligible for relief by the CFBP working in conjunction with the U.SDepartment of EducationWhile not all borrowers were found to be eligible, any qualified borrower would have received a letter detailing the amount of relief they were eligible for by March 15, 2015. Genesis Lending was the servicer for some Corinthian College accounts including Ms***’s; our servicing relationship ended June 30, This account was transferred to Turnstile Capital Management, LLC; they can be contacted at 1-855-254-for additional questions
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
November 9,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case # ***
Dear Revdex.com:
This letter is in response to your inquiry dated November 3, 2015, regarding a complaint
filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attention and apologize for any mis-communications that have contributed to her frustrationWe have contacted her and believe we have resolved the issue to her satisfaction
If you or the consumer have additional questions or concerns, contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
July 30,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case # ***
Dear RevDex.com:
This letter is in response to your inquiry dated July 24, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we contacted the customer directly to explain the transfer of the servicing of her loan and how to contact the new servicerAs a result of that conversation we were able to identify areas for improvement for communicating contact information of transferred loans that will benefit other former customersAt this time, we believe this issue has been properly addressed and thank Ms*** for her help
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
Complaint: ***I am rejecting this response because: I did not receive any phone calls/voice mails from the business The settlement resolution was clearly stated in my original complaintPlease refer to the original complaint for details. Sincerely,*** ***
August 19,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear
Revdex.com:
This letter is in response to your inquiry dated August 17, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information in the consumer’s complaint we contacted the customer directly to provide him with information on the new servicer of his loan, as Genesis is no longer the service provider
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
April 7,
Revdex.com
P.OBox Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated April 3, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf as requestedAdditionally, we have contacted the customer directly on this subjectWe believe our actions on this account and discussion have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
Complaint: [redacted]I am rejecting this response because: I called the number they said that genesis lending would have all document because that is who I paid and if I was eligible for relief which I don't see why since I paid my loan for a false school I never received anything at all Sincerely,[redacted]
February 23, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Better Business...
Bureau:
This letter is in response to your inquiry dated February 19, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf as requested. Additionally, we have contacted the consumer directly on this subject. We believe our actions on this account and discussion have addressed her concerns.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726-5618. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
May 7, 2015 Revdex.com P.O. Box 1000 Dupont, WA 98327 RE: [redacted] Case #[redacted] Dear Better...
Business Bureau: This letter is in response to your inquiry dated May 1, 2015, regarding a complaint filed with your office by the above referenced consumer. We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to bureau reporting. Additionally, we have attempted to contact the customer directly in order to assure further resolution of the situation, but to date have been unable to speak directly with him. We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
This letter is in response to your inquiry dated July 9, 2015, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] requesting clarification regarding this account. We have contacted the customer directly and explained the origins of the account and confirmed resolution of the issue.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Hi [redacted]- I apologize for the delay in responding, I have to coordinate with a number of other departments. Since the account was opened in 2010, we have to query a third party for old statements, and weigh the costs of obtaining those (may not be a big deal). They have requested this information and are just waiting to hear back. That said, if the consumer thought there were fraudulent charges on the account in 2010, he would have had to address the issue at that time. There’s nothing that can be done now
April 7, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Better Business...
Bureau:
This letter is in response to your inquiry dated April 4, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf, event dates and servicer have been located. Additionally, we have contacted the consumer directly on this subject and provided contact information. We believe our actions on this account and discussion have addressed his concerns.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
This letter is in response to your inquiry dated October 20, 2016, regarding a complaint filed with your office by the above referenced consumer.
A previously disclosed, Genesis Lending Services was the servicer for some Corinthian College loans. Select accounts were deemed eligible for relief by the CFPB working in conjunction with the U.S. Department of Education. Unfortunately, not all borrowers were found to be eligible for relief. Any borrower that qualified for relief would have received a letter detailing the amount of relief they were eligible for by March 15, 2015. The amount of relief each borrower was eligible to receive was not defined by Genesis Lending Services.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Complaint: [redacted]I am rejecting this response because: There were un-authorized charges on my account and Genesis Lending failed to provide statements showing charges, interests, payments and credits as per requested in my previous 2 responses. Please be sure to provide statements showing such since the loan origination date. Alternatively, please be sure to send a refund check for the remaining balance of $125 plus any interests to my address on file. Sincerely,[redacted]
October 19, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated October 12, 2015, regarding a complaint filed with your office by the above...
referenced consumer.
The consumers request was processed on October 14, 2015. A letter of confirmation was also sent to Mr. [redacted] that day with additional details.
We believe we will resolve the issue favorably very soon. In the meantime, if you or the consumer have additional questions or concerns, contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
This letter is in response to your inquiry dated April 28, 2015, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we contacted the consumer directly to resolve the issue to his satisfaction.
We hope this effort concludes this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
This letter is in response to your inquiry dated April 17, 2015, regarding a complaint filed with your office by the above referenced consumer.
We are providing the consumer, under separate cover, detail on fees that can be credited to his account. Members of our Customer Service team have made repeated attempts to contact him and discuss this by telephone, and have left multiple messages with no answer and/or returned calls.
At this time, we consider the matter closed, but if you or the consumer would like to discuss this further, please contact us at[redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
I would give them a negative if I could. This company starts charging interest on your purchase 2 days after the purchase was made. I called and the women was very nasty so I asked for a supervisor. Surprise Surprise I was left on hold for 23 minutes until the machine came on and said they were closed for the day. BEWARE!
On May 8th I checked into the Candlewood Suites in Newport News for my Fathers Funeral. I used 2 credit cards to pay for my rooms as well as cash. I paid 229.29 with my Indigo credit card issued by Genesis FS. I paid the remaining with my Capital One Credit cards and my CME federal credit card. On May 9th I get a call from the CME fraud alert department saying that Candlewood had been had been authorized 250.00 but had attempted to collect a additional 150.00- 250.00 and that they had tried to charge the account 40+ times. I told them only the 250 was authorized. They were alerted not to accept any more charges. On May 12th we checked out and went back to Ohio. Once I returned home I called to pay my Capital One accounts and much to my surprise Candlewood Suites had charged an extra 200.00 on both card. I got customer service on the phone explain how much it should have been and Capital One immediately removed the charges pending their investigation. I informed CO of the CME attempt . I called Indigo card and Candlewood had charges an additional 150.00 to the card. I told Indigo of the fraud attempts on the other card they said nothing they could do until it posted once it posted I disputed the charges. On May 28th I received a letter saying I have to pay the 150.00 but they did not say why. I called and asked them what kind of investigation they did. They could not tell me. I explained to them that I had a credit limit of only 300.00 I had a valid charge of 229.00 which let me with an available balance of 36.00 How could they authorize them to charge another 150.00. I told them that both Capital One and CME found fraud and I did NOT have to pay. They said I had to call the merchant but they said they contacted the merchant. Very confused and frustrated I closed the account May 11th the day of the fraud. To date my current pay-off charge with Indigo is 1.21... But with the fraud it is 151.21. Please help me to resolve this issue.
Bankcard Services
October 27,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear Revdex.com:
This letter is in response to your inquiry dated October 20, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionSelect accounts were deemed eligible for relief by the CFBP working in conjunction with the U.SDepartment of EducationWhile not all borrowers were found to be eligible, any qualified borrower would have received a letter detailing the amount of relief they were eligible for by March 15, 2015. Genesis Lending was the servicer for some Corinthian College accounts including Ms***’s; our servicing relationship ended June 30, This account was transferred to Turnstile Capital Management, LLC; they can be contacted at 1-855-254-for additional questions
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
November 9,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case # ***
Dear Revdex.com:
This letter is in response to your inquiry dated November 3, 2015, regarding a complaint
filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attention and apologize for any mis-communications that have contributed to her frustrationWe have contacted her and believe we have resolved the issue to her satisfaction
If you or the consumer have additional questions or concerns, contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
July 30,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case # ***
Dear RevDex.com:
This letter is in response to your inquiry dated July 24, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we contacted the customer directly to explain the transfer of the servicing of her loan and how to contact the new servicerAs a result of that conversation we were able to identify areas for improvement for communicating contact information of transferred loans that will benefit other former customersAt this time, we believe this issue has been properly addressed and thank Ms*** for her help
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
Complaint: ***I am rejecting this response because: I did not receive any phone calls/voice mails from the business The settlement resolution was clearly stated in my original complaintPlease refer to the original complaint for details. Sincerely,*** ***
August 19,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear
Revdex.com:
This letter is in response to your inquiry dated August 17, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information in the consumer’s complaint we contacted the customer directly to provide him with information on the new servicer of his loan, as Genesis is no longer the service provider
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
April 7,
Revdex.com
P.OBox Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated April 3, 2015, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf as requestedAdditionally, we have contacted the customer directly on this subjectWe believe our actions on this account and discussion have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services
Complaint: [redacted]I am rejecting this response because: I called the number they said that genesis lending would have all document because that is who I paid and if I was eligible for relief which I don't see why since I paid my loan for a false school I never received anything at all Sincerely,[redacted]
February 23, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Better Business...
Bureau:
This letter is in response to your inquiry dated February 19, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf as requested. Additionally, we have contacted the consumer directly on this subject. We believe our actions on this account and discussion have addressed her concerns.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726-5618. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
May 7, 2015 Revdex.com P.O. Box 1000 Dupont, WA 98327 RE: [redacted] Case #[redacted] Dear Better...
Business Bureau: This letter is in response to your inquiry dated May 1, 2015, regarding a complaint filed with your office by the above referenced consumer. We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to bureau reporting. Additionally, we have attempted to contact the customer directly in order to assure further resolution of the situation, but to date have been unable to speak directly with him. We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
July 17, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear...
Revdex.com:
This letter is in response to your inquiry dated July 9, 2015, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] requesting clarification regarding this account. We have contacted the customer directly and explained the origins of the account and confirmed resolution of the issue.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
Hi [redacted]- I apologize for the delay in responding, I have to coordinate with a number of other departments. Since the account was opened in 2010, we have to query a third party for old statements, and weigh the costs of obtaining those (may not be a big deal). They have requested this information and are just waiting to hear back. That said, if the consumer thought there were fraudulent charges on the account in 2010, he would have had to address the issue at that time. There’s nothing that can be done now
April 7, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Better Business...
Bureau:
This letter is in response to your inquiry dated April 4, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf, event dates and servicer have been located. Additionally, we have contacted the consumer directly on this subject and provided contact information. We believe our actions on this account and discussion have addressed his concerns.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
Bankcard Services
November 2, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated October 20, 2016, regarding a complaint filed with your office by the above referenced consumer.
A previously disclosed, Genesis Lending Services was the servicer for some Corinthian College loans. Select accounts were deemed eligible for relief by the CFPB working in conjunction with the U.S. Department of Education. Unfortunately, not all borrowers were found to be eligible for relief. Any borrower that qualified for relief would have received a letter detailing the amount of relief they were eligible for by March 15, 2015. The amount of relief each borrower was eligible to receive was not defined by Genesis Lending Services.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
Complaint: [redacted]I am rejecting this response because: There were un-authorized charges on my account and Genesis Lending failed to provide statements showing charges, interests, payments and credits as per requested in my previous 2 responses. Please be sure to provide statements showing such since the loan origination date. Alternatively, please be sure to send a refund check for the remaining balance of $125 plus any interests to my address on file. Sincerely,[redacted]
October 19, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated October 12, 2015, regarding a complaint filed with your office by the above...
referenced consumer.
The consumers request was processed on October 14, 2015. A letter of confirmation was also sent to Mr. [redacted] that day with additional details.
We believe we will resolve the issue favorably very soon. In the meantime, if you or the consumer have additional questions or concerns, contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
May 5, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case...
#[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated April 28, 2015, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we contacted the consumer directly to resolve the issue to his satisfaction.
We hope this effort concludes this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services
May 4,...
2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE: [redacted]
Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated April 17, 2015, regarding a complaint filed with your office by the above referenced consumer.
We are providing the consumer, under separate cover, detail on fees that can be credited to his account. Members of our Customer Service team have made repeated attempts to contact him and discuss this by telephone, and have left multiple messages with no answer and/or returned calls.
At this time, we consider the matter closed, but if you or the consumer would like to discuss this further, please contact us at[redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services