Genesis FS Card Services

Had to close all 3 accounts! Was almost done paying off one card but all sudden my account wasn't valid but was able to pay on the other 2 accounts with the same account that was supposedly invalid doesn't make ANY sense. Then one payment was posted to the wrong account and its now almost June and still no action taken along with it affecting my credit HORRIBLE!

Bankcard Services November 2, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated October 20, 2016, regarding a complaint filed with your office by the above referenced consumer A previously disclosed, Genesis Lending Services was the servicer for some Corinthian College loansSelect accounts were deemed eligible for relief by the CFPB working in conjunction with the U.SDepartment of EducationUnfortunately, not all borrowers were found to be eligible for reliefAny borrower that qualified for relief would have received a letter detailing the amount of relief they were eligible for by March 15, The amount of relief each borrower was eligible to receive was not defined by Genesis Lending Services We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

February 23, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated February 19, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf as requestedAdditionally, we have contacted the consumer directly on this subjectWe believe our actions on this account and discussion have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

May 4, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated April 17, 2015, regarding a complaint filed with your office by the above referenced consumer We are providing the consumer, under separate cover, detail on fees that can be credited to his accountMembers of our Customer Service team have made repeated attempts to contact him and discuss this by telephone, and have left multiple messages with no answer and/or returned calls At this time, we consider the matter closed, but if you or the consumer would like to discuss this further, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

May 7, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated May 1, 2015, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to bureau reportingAdditionally, we have attempted to contact the customer directly in order to assure further resolution of the situation, but to date have been unable to speak directly with him We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

October 19, 2015 RevDex.com P.O. Box 1000 Dupont, WA 98327 RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated October 12, 2015, regarding a complaint filed with your office by the above... referenced consumer. The consumers request was processed on October 14, 2015. A letter of confirmation was also sent to Mr. [redacted] that day with additional details. We believe we will resolve the issue favorably very soon. In the meantime, if you or the consumer have additional questions or concerns, contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services

Hi ***- I apologize for the delay in responding, I have to coordinate with a number of other departmentsSince the account was opened in 2010, we have to query a third party for old statements, and weigh the costs of obtaining those (may not be a big deal)They have requested this information and are just waiting to hear backThat said, if the consumer thought there were fraudulent charges on the account in 2010, he would have had to address the issue at that timeThere’s nothing that can be done now

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

April 7, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated April 4, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf, event dates and servicer have been locatedAdditionally, we have contacted the consumer directly on this subject and provided contact informationWe believe our actions on this account and discussion have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services