Genesis Health Clubs

I signed a contract with Genesis gym, in Omaha, ne, on 5/15/2017 for a 29 month membership! I had a
clause put in my contract that stated, after 1 year I could cancel my contract, if given a 30 day notice. I
went to cancel, and they said there was nothing written in my agreement that stated, anything about a
cancelation clause. They showed me on the computer. I figured I would have to fulfill my obligation. I
continued paying my membership for another 2 years. I was not happy with the club! I made many
comments on their social media page, going as far as posting pictures. during covid they stopped for a
few months, taking out the withdraws. only after I called them. They began to take out of my account
again early 2021. Remember at this time I had already fulfilled my contractual obligation and was on a
month to month membership. I was finally so feed up of water dripping on my head, equipment being
broken or in disarray. I decided enough was enough. I approached the club manager, which seemed to
change every few months. he introduced himself as Andrew Montgomery, after me explaining to him
the reasons why I wanted to cancel, he told me there would be a cancelation fee to cancel, after a
heated discussion, he agreed to wave any fees and gave me a sheet of paper signed by him that stated
these terms. I went almost 3 months without charges, and thought I had put this nightmare to rest only
to have an $85 charge show up on my Bank account on 04/29/2022. I am finding out that this is a
standard practice and this needs to stop. when you call the corporate number listed online no one
answers. I have since found my original agreement, and just as I thought there is a clause written in that
states under #6 special Conditions after 12 months the contract can be canceled with no cancelation fee
approved by C Pelasky dated 05/15/2017. the club manager I spoke with said no such clause existed on
my original contract. this has to stop! Rick Bulte

Do not waste your money! very low morale, rude staff, chronically filthy floors in sauna and Jacuzzi area. I was a member at Westroad genesis Health Club for over a year. The other day I was in a gym with my 10 year old daughter as I noticed on 3 different occasions 2 of the staff(Kyle and Peggy) were making fun of me and my daughter (she was lifting small weights in the air next to me) they were standing on the upper floor leaning over the rail pointing at us and laughing not in a kind way. My daughter saw it too. There was nobody else around us so there was no mistake it is directed towards us. After third time I confronted Kyle asking him “what is funny?”. He stand there with the smirk on his face asking me “funny?”. I said “yes what is funny ? I see u laughing at us”. He said “she is not supposed to be on the floor, take her off the floor, pointing at my daughter. We immediately left. If my daughter wasn’t supposed to be on the floor I am sure there is professional way to approach me and address it. Later in swimming pool both of them continue harassing us and were very rude when I asked for their names. I was so upset I wanted to terminate my membership. They told me I have to pay 200$ now to terminate my membership and I will be charged 50$ tomorrow because I was supposed to give 30 days notice. And the manager did not do anything at all. Truly horrible experience I won’t forget.

Please do not waste your money at Genesis Health Club. We joined Ozark Fitness many years ago. We had a lot of good years there. Then Genesis took over. Very poor service. Evening employees don't know anything. They have had 2 class schedules out in the last 2 weeks. They change classes without warning. Ozark Fitness changed schedules, however they gave 2-3 weeke notice. I wasted time going for a class that last week we were told the time was changing. I went tonight at the new time to find out the class has been canceled-they think, but the front desk doesn't know for sure.l Very poor customer service. There are a lot of gyms in town-I'd pick another one. This place has really gone down hill since they sold to Genesis.