My name is Kim C [redacted] and I am the Sales Manager at Genesis Motor LLC.On June 3, 2015, [redacted] bought a Old [redacted] from my company Mileage on the car was 115, An extended warranty was offered to Mr [redacted] and he declined A basic powertrain warranty was included with the purchase of the vehicle Catalytic converters are not covered under this warranty.The next day I received a call from Mr [redacted] stating a few issues with the car After a couple days of back and forth as to how to handle the repairs, Mr [redacted] mentioned his mechanic, Troy M [redacted] I gave the ok for Troy to look at the car and not bring it all the way back to Manheim.On the bill from Troy were issues with the car At no time was a catalytic converter issue mentioned The entire bill was paid by Genesis Motor LLCTroy tested the PCM and it was recommended that the car be brought to a GM Dealership to reprogram Mr [redacted] used [redacted] ***, which again, I approved repairs The car was taken to [redacted] on 06/12/where diagnostics were run for a check engine light No where on this bill does it show a bad catalytic converter At this point, miles were put on the car.Neither Troy or [redacted] diagnosed a bad catalytic converter as of mid June.On 07/15/15, Mr [redacted] brought the [redacted] to [redacted] without Genesis knowing Mr [redacted] insisted that we pay for diagnostics to [redacted] and pay for a new catalytic converter On the new bill from [redacted] ***, it shows mileage at 117, I told Mr [redacted] that we would not be paying for diagnostics At this point 1,miles had been put on the carA basic powertrain warranty does not cover a catalytic converter Mr [redacted] was made aware of this I set up an appointment with a repair shop in Ephrata that does catalytic converter work for Genesis to help Mr [redacted] I was very clear that we would give him our pricing and that the repair cost would be his responsibility.Mr [redacted] refused our help Genesis Motor was under no obligation to assist in this repairWe had repeated threats of going to the States attorney, The Revdex.com, reporting our mechanic(claiming that we somehow rigged emissions) to the state and filing a civil suit against us, if we did not do the catalytic converter work for Mr [redacted] .After weeks of nasty emails, phone calls and texts, I told Mr [redacted] that I would no longer be taking his calls or responding to his texts.In closing, Genesis Motor LLC is under no obligation to Mr [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:If Genesis Motor Company has addressed each issue regarding the illuminating warning dash lights, why are the same warning lights still illuminating today that were illuminating the very first day when we were driving the vehicle from their Dealership? We feel this dealership had cleared the warning light prior to us coming out to test drive the vehicle and the issues were being covered upIt would be interesting to hear what the previous owner says about any warning lights illuminating on this vehicle prior to Genesis Motor Company purchasing the vehicle from themLarry F [redacted] did tell me to take the vehicle back to [redacted] to have it checked when I was at his dealership on June 29thMrF [redacted] and his mechanic know the Catalytic Converter code was coming up on the on board computer on June 29th when the car was taken back to themIf they state different, they are lying! My grandson was there with me that day and heard them tell us that tooThe concern on the mileage was that it was not on the copy of the bill of sale that was given to us on the day we purchased the carSee the copy we submittedIt was written in on the dealerships copy after we leftTroy was paid to install the wiring harness and he didHowever, that didn't fix the problemThe wiring harness was bad, but Troy says the vehicle also needs an ABS pumpThe quote to purchase a used ABS pump is $We were at no time informed that an appointment was made to replace the Catalytic ConverterIf there was a date & time, we would have taken the car to have it replacedWe would rather had our mechanic replace the converter and that is what we told MsC***At that point she refused to set the appointment and when we contacted her later, she did not respond.MsC [redacted] & Genesis Motor Company should be embarrassed that they would put a customer through the ordeal they have put us throughWe purchased this car in good faith from this dealership and since June 3rd we have had nothing but stress and problems with getting this vehicle to be in operating conditionFurthermore, I will never sign off on this complaint unless the vehicle has the Catalytic Converter replaced and the dashboard warning lights are not illuminated Regards, [redacted]
Ok- I am responding to each of Mr [redacted] s points This is Kim from Genesis Motor.1- We have addressed every repair that the lights were causing The catalytic converter was NOT one of these issues.2- At NO time did Larry F [redacted] tell Mr [redacted] to go back to [redacted] *** Mr [redacted] KNOWS this Mr [redacted] told me that Troy M [redacted] told him to bring the car back to [redacted] *** I called Troy regarding this? And he told me that he NEVER told Mr [redacted] to bring the car back to [redacted] *** When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE.4- Attached - Please find a copy of the title that was made the day of sale Rettews Notary filed the paperwork with the state It CLEARLY states the mileage at 115, - Troy was paid for the wiring harness This was a repair from when the car was first purchased And Genesis was responsible for missing the wiring harness issue We paid Troy I most certainly DID set an appointment for Mr [redacted] I clearly stated the date and time Mr [redacted] REFUSED When he refused and threatened again reporting us And threatening a lawsuit? I told Mr [redacted] that I would no longer try to work with him The constant harassment from this matter is quite embarrassing Mr [redacted] has repeatedly threatened and badgered me I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family Not all correspondence was done through texting There were emails and phone messages as well In Mr [redacted] s first complaint? He clearly states this......This situation is NOT covered under warranty! A catalytic converter is NOT covered It is a WEARABLE item He has accused us of lying This is completely unacceptable and completely untrue We have been accused of rigging the emissions inspection to get the [redacted] to pass The paperwork from [redacted] on 6/12/clearly shows THREE CODES NONE OF THEM ARE FOR A CATALYTIC CONVERTER
My name is [redacted] at Genesis Motor LLC. I have completely reviewed the attached complaint from [redacted] . Please see attached email. We are a small dealership in [redacted] [redacted] lives in Maryland. I was surprised when we were... called regarding "leaks" on the car. My initial thought was that something had been missed by my garage. When I contacted my garage I was told there were no leaks. That normal seepage occurs and that there WERE NO LEAKS. So I sent out the photos that [redacted] sent me to a local garage that we use. Attached are his findings. I wanted to be 100% sure.At no time did I say that I would take care of everything. I forwarded this information to my garage and to [redacted] We are not responsible for this repair.Sincerely, [redacted] Genesis Motor LLC
Ok- I am responding to each of Mr [redacted] s points This is Kim from Genesis Motor1- We have addressed every repair that the lights were causing The catalytic converter was NOT one of these issues2- At NO time did Larry F [redacted] tell Mr [redacted] to go back to [redacted] *** Mr [redacted] KNOWS this Mr [redacted] told me that Troy M [redacted] told him to bring the car back to [redacted] *** I called Troy regarding this? And he told me that he NEVER told Mr [redacted] to bring the car back to [redacted] *** When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE4- Attached - Please find a copy of the title that was made the day of sale Rettews Notary filed the paperwork with the state It CLEARLY states the mileage at 115, - Troy was paid for the wiring harness This was a repair from when the car was first purchased And Genesis was responsible for missing the wiring harness issue We paid Troy I most certainly DID set an appointment for Mr [redacted] I clearly stated the date and time Mr [redacted] REFUSED When he refused and threatened again reporting us And threatening a lawsuit? I told Mr [redacted] that I would no longer try to work with him The constant harassment from this matter is quite embarrassing Mr [redacted] has repeatedly threatened and badgered me I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family Not all correspondence was done through texting There were emails and phone messages as well In Mr [redacted] s first complaint? He clearly states thisThis situation is NOT covered under warranty! A catalytic converter is NOT covered It is a WEARABLE item He has accused us of lying This is completely unacceptable and completely untrue We have been accused of rigging the emissions inspection to get the [redacted] to pass The paperwork from [redacted] on 6/12/clearly shows THREE CODES NONE OF THEM ARE FOR A CATALYTIC CONVERTER
My name is Kim C[redacted] and I am the Sales Manager at Genesis Motor LLC.On June 3, 2015, [redacted] bought a 2001 Old [redacted] from my company. Mileage on the car was 115,715. An extended warranty was offered to Mr. [redacted] and he declined. A basic powertrain warranty was included with...
the purchase of the vehicle. Catalytic converters are not covered under this warranty.The next day I received a call from Mr. [redacted] stating a few issues with the car. After a couple days of back and forth as to how to handle the repairs, Mr. [redacted] mentioned his mechanic, Troy M[redacted]. I gave the ok for Troy to look at the car and not bring it all the way back to Manheim.On the bill from Troy were 4 issues with the car. At no time was a catalytic converter issue mentioned. The entire bill was paid by Genesis Motor LLCTroy tested the PCM and it was recommended that the car be brought to a GM Dealership to reprogram. Mr. [redacted] used [redacted], which again, I approved repairs. The car was taken to [redacted] on 06/12/2015 where diagnostics were run for a check engine light. No where on this bill does it show a bad catalytic converter. At this point, 173 miles were put on the car.Neither Troy or [redacted] diagnosed a bad catalytic converter as of mid June.On 07/15/15, Mr. [redacted] brought the [redacted] to [redacted] without Genesis knowing. Mr. [redacted] insisted that we pay for diagnostics to [redacted] and pay for a new catalytic converter. On the new bill from [redacted], it shows mileage at 117,062. I told Mr. [redacted] that we would not be paying for diagnostics. At this point 1,347 miles had been put on the car. A basic powertrain warranty does not cover a catalytic converter. Mr. [redacted] was made aware of this. I set up an appointment with a repair shop in Ephrata that does catalytic converter work for Genesis to help Mr. [redacted]. I was very clear that we would give him our pricing and that the repair cost would be his responsibility.Mr. [redacted] refused our help. Genesis Motor was under no obligation to assist in this repair. We had repeated threats of going to the States attorney, The Revdex.com, reporting our mechanic(claiming that we somehow rigged emissions) to the state and filing a civil suit against us, if we did not do the catalytic converter work for Mr. [redacted].After weeks of nasty emails, phone calls and texts, I told Mr. [redacted] that I would no longer be taking his calls or responding to his texts.In closing, Genesis Motor LLC is under no obligation to Mr. [redacted].
My name is [redacted] at Genesis Motor LLC. I have completely reviewed the attached complaint from [redacted]. Please see attached email. We are a small dealership in [redacted] lives in Maryland. I was surprised when we were...
called regarding "leaks" on the car. My initial thought was that something had been missed by my garage. When I contacted my garage I was told there were no leaks. That normal seepage occurs and that there WERE NO LEAKS. So I sent out the photos that [redacted] sent me to a local garage that we use. Attached are his findings. I wanted to be 100% sure.At no time did I say that I would take care of everything. I forwarded this information to my garage and to [redacted]We are not responsible for this repair.Sincerely, [redacted]Genesis Motor LLC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:1. If Genesis Motor Company has addressed each issue regarding the illuminating warning dash lights, why are the same warning lights still illuminating today that were illuminating the very first day when we were driving the vehicle from their Dealership? We feel this dealership had cleared the warning light prior to us coming out to test drive the vehicle and the issues were being covered up. It would be interesting to hear what the previous owner says about any warning lights illuminating on this vehicle prior to Genesis Motor Company purchasing the vehicle from them. 2. Larry F[redacted] did tell me to take the vehicle back to [redacted] to have it checked when I was at his dealership on June 29th. Mr. F[redacted] and his mechanic know the Catalytic Converter code was coming up on the on board computer on June 29th when the car was taken back to them. If they state different, they are lying! My grandson was there with me that day and heard them tell us that too.4. The concern on the mileage was that it was not on the copy of the bill of sale that was given to us on the day we purchased the car. See the copy we submitted. It was written in on the dealerships copy after we left. 5. Troy was paid to install the wiring harness and he did. However, that didn't fix the problem. The wiring harness was bad, but Troy says the vehicle also needs an ABS pump. The quote to purchase a used ABS pump is $255.00.6. We were at no time informed that an appointment was made to replace the Catalytic Converter. If there was a date & time, we would have taken the car to have it replaced. We would rather had our mechanic replace the converter and that is what we told Ms. C[redacted]. At that point she refused to set the appointment and when we contacted her later, she did not respond.Ms. C[redacted] & Genesis Motor Company should be embarrassed that they would put a customer through the ordeal they have put us through. We purchased this car in good faith from this dealership and since June 3rd we have had nothing but stress and problems with getting this vehicle to be in normal operating condition. Furthermore, I will never sign off on this complaint unless the vehicle has the Catalytic Converter replaced and the dashboard warning lights are not illuminated.
Regards,
[redacted]
Ok- I am responding to each of Mr. [redacted]s points.... This is Kim from Genesis Motor.1- We have addressed every repair that the 4 lights were causing. The catalytic converter was NOT one of these issues.2- At NO time did Larry F[redacted] tell Mr. [redacted] to go back to [redacted]. Mr. [redacted] KNOWS this. Mr. [redacted] told me that Troy M[redacted] told him to bring the car back to [redacted]. I called Troy regarding this? And he told me that he NEVER told Mr. [redacted] to bring the car back to [redacted]. When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE.4- Attached - Please find a copy of the title that was made the day of sale. Rettews Notary filed the paperwork with the state. It CLEARLY states the mileage at 115,715. 5 - Troy was paid for the wiring harness. This was a repair from when the car was first purchased. And Genesis was responsible for missing the wiring harness issue. We paid Troy.6. I most certainly DID set an appointment for Mr. [redacted]. I clearly stated the date and time. Mr. [redacted] REFUSED. When he refused and threatened again reporting us..... And threatening a lawsuit? I told Mr. [redacted] that I would no longer try to work with him. The constant harassment from this matter is quite embarrassing. Mr. [redacted] has repeatedly threatened and badgered me. I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family. Not all correspondence was done through texting. There were emails and phone messages as well. In Mr. [redacted]s first complaint? He clearly states this......This situation is NOT covered under warranty! A catalytic converter is NOT covered...... It is a WEARABLE item. He has accused us of lying. This is completely unacceptable and completely untrue. We have been accused of rigging the emissions inspection to get the [redacted] to pass. The paperwork from [redacted] on 6/12/15 clearly shows THREE CODES. NONE OF THEM ARE FOR A CATALYTIC CONVERTER.
My name is Kim C[redacted] and I am the Sales Manager at Genesis Motor LLC.On June 3, 2015, [redacted] bought a 2001 Old [redacted] from my company. Mileage on the car was 115,715. An extended warranty was offered to Mr. [redacted] and he declined. A basic powertrain warranty was...
included with the purchase of the vehicle. Catalytic converters are not covered under this warranty.The next day I received a call from Mr. [redacted] stating a few issues with the car. After a couple days of back and forth as to how to handle the repairs, Mr. [redacted] mentioned his mechanic, Troy M[redacted]. I gave the ok for Troy to look at the car and not bring it all the way back to Manheim.On the bill from Troy were 4 issues with the car. At no time was a catalytic converter issue mentioned. The entire bill was paid by Genesis Motor LLCTroy tested the PCM and it was recommended that the car be brought to a GM Dealership to reprogram. Mr. [redacted] used [redacted], which again, I approved repairs. The car was taken to [redacted] on 06/12/2015 where diagnostics were run for a check engine light. No where on this bill does it show a bad catalytic converter. At this point, 173 miles were put on the car.Neither Troy or [redacted] diagnosed a bad catalytic converter as of mid June.On 07/15/15, Mr. [redacted] brought the [redacted] to [redacted] without Genesis knowing. Mr. [redacted] insisted that we pay for diagnostics to [redacted] and pay for a new catalytic converter. On the new bill from [redacted], it shows mileage at 117,062. I told Mr. [redacted] that we would not be paying for diagnostics. At this point 1,347 miles had been put on the car. A basic powertrain warranty does not cover a catalytic converter. Mr. [redacted] was made aware of this. I set up an appointment with a repair shop in Ephrata that does catalytic converter work for Genesis to help Mr. [redacted]. I was very clear that we would give him our pricing and that the repair cost would be his responsibility.Mr. [redacted] refused our help. Genesis Motor was under no obligation to assist in this repair. We had repeated threats of going to the States attorney, The Revdex.com, reporting our mechanic(claiming that we somehow rigged emissions) to the state and filing a civil suit against us, if we did not do the catalytic converter work for Mr. [redacted].After weeks of nasty emails, phone calls and texts, I told Mr. [redacted] that I would no longer be taking his calls or responding to his texts.In closing, Genesis Motor LLC is under no obligation to Mr. [redacted].
Ok- I am responding to each of Mr. [redacted]s points.... This is Kim from Genesis Motor.
1- We have addressed every repair that the 4 lights were causing. The catalytic converter was NOT one of these issues.
2- At NO time did Larry F[redacted] tell Mr. [redacted] to go back to [redacted]. Mr. [redacted] KNOWS this. Mr. [redacted] told me that Troy M[redacted] told him to bring the car back to [redacted]. I called Troy regarding this? And he told me that he NEVER told Mr. [redacted] to bring the car back to [redacted]. When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE.
4- Attached - Please find a copy of the title that was made the day of sale. Rettews Notary filed the paperwork with the state. It CLEARLY states the mileage at 115,715.
5 - Troy was paid for the wiring harness. This was a repair from when the car was first purchased. And Genesis was responsible for missing the wiring harness issue. We paid Troy.
6. I most certainly DID set an appointment for Mr. [redacted]. I clearly stated the date and time. Mr. [redacted] REFUSED. When he refused and threatened again reporting us..... And threatening a lawsuit? I told Mr. [redacted] that I would no longer try to work with him.
The constant harassment from this matter is quite embarrassing. Mr. [redacted] has repeatedly threatened and badgered me. I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family. Not all correspondence was done through texting. There were emails and phone messages as well. In Mr. [redacted]s first complaint? He clearly states this......
This situation is NOT covered under warranty! A catalytic converter is NOT covered...... It is a WEARABLE item. He has accused us of lying. This is completely unacceptable and completely untrue. We have been accused of rigging the emissions inspection to get the [redacted] to pass.
The paperwork from [redacted] on 6/12/15 clearly shows THREE CODES. NONE OF THEM ARE FOR A CATALYTIC CONVERTER.
My name is Kim C [redacted] and I am the Sales Manager at Genesis Motor LLC.On June 3, 2015, [redacted] bought a Old [redacted] from my company Mileage on the car was 115, An extended warranty was offered to Mr [redacted] and he declined A basic powertrain warranty was included with the purchase of the vehicle Catalytic converters are not covered under this warranty.The next day I received a call from Mr [redacted] stating a few issues with the car After a couple days of back and forth as to how to handle the repairs, Mr [redacted] mentioned his mechanic, Troy M [redacted] I gave the ok for Troy to look at the car and not bring it all the way back to Manheim.On the bill from Troy were issues with the car At no time was a catalytic converter issue mentioned The entire bill was paid by Genesis Motor LLCTroy tested the PCM and it was recommended that the car be brought to a GM Dealership to reprogram Mr [redacted] used [redacted] ***, which again, I approved repairs The car was taken to [redacted] on 06/12/where diagnostics were run for a check engine light No where on this bill does it show a bad catalytic converter At this point, miles were put on the car.Neither Troy or [redacted] diagnosed a bad catalytic converter as of mid June.On 07/15/15, Mr [redacted] brought the [redacted] to [redacted] without Genesis knowing Mr [redacted] insisted that we pay for diagnostics to [redacted] and pay for a new catalytic converter On the new bill from [redacted] ***, it shows mileage at 117, I told Mr [redacted] that we would not be paying for diagnostics At this point 1,miles had been put on the carA basic powertrain warranty does not cover a catalytic converter Mr [redacted] was made aware of this I set up an appointment with a repair shop in Ephrata that does catalytic converter work for Genesis to help Mr [redacted] I was very clear that we would give him our pricing and that the repair cost would be his responsibility.Mr [redacted] refused our help Genesis Motor was under no obligation to assist in this repairWe had repeated threats of going to the States attorney, The Revdex.com, reporting our mechanic(claiming that we somehow rigged emissions) to the state and filing a civil suit against us, if we did not do the catalytic converter work for Mr [redacted] .After weeks of nasty emails, phone calls and texts, I told Mr [redacted] that I would no longer be taking his calls or responding to his texts.In closing, Genesis Motor LLC is under no obligation to Mr [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:If Genesis Motor Company has addressed each issue regarding the illuminating warning dash lights, why are the same warning lights still illuminating today that were illuminating the very first day when we were driving the vehicle from their Dealership? We feel this dealership had cleared the warning light prior to us coming out to test drive the vehicle and the issues were being covered upIt would be interesting to hear what the previous owner says about any warning lights illuminating on this vehicle prior to Genesis Motor Company purchasing the vehicle from themLarry F [redacted] did tell me to take the vehicle back to [redacted] to have it checked when I was at his dealership on June 29thMrF [redacted] and his mechanic know the Catalytic Converter code was coming up on the on board computer on June 29th when the car was taken back to themIf they state different, they are lying! My grandson was there with me that day and heard them tell us that tooThe concern on the mileage was that it was not on the copy of the bill of sale that was given to us on the day we purchased the carSee the copy we submittedIt was written in on the dealerships copy after we leftTroy was paid to install the wiring harness and he didHowever, that didn't fix the problemThe wiring harness was bad, but Troy says the vehicle also needs an ABS pumpThe quote to purchase a used ABS pump is $We were at no time informed that an appointment was made to replace the Catalytic ConverterIf there was a date & time, we would have taken the car to have it replacedWe would rather had our mechanic replace the converter and that is what we told MsC***At that point she refused to set the appointment and when we contacted her later, she did not respond.MsC [redacted] & Genesis Motor Company should be embarrassed that they would put a customer through the ordeal they have put us throughWe purchased this car in good faith from this dealership and since June 3rd we have had nothing but stress and problems with getting this vehicle to be in operating conditionFurthermore, I will never sign off on this complaint unless the vehicle has the Catalytic Converter replaced and the dashboard warning lights are not illuminated Regards, [redacted]
Ok- I am responding to each of Mr [redacted] s points This is Kim from Genesis Motor.1- We have addressed every repair that the lights were causing The catalytic converter was NOT one of these issues.2- At NO time did Larry F [redacted] tell Mr [redacted] to go back to [redacted] *** Mr [redacted] KNOWS this Mr [redacted] told me that Troy M [redacted] told him to bring the car back to [redacted] *** I called Troy regarding this? And he told me that he NEVER told Mr [redacted] to bring the car back to [redacted] *** When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE.4- Attached - Please find a copy of the title that was made the day of sale Rettews Notary filed the paperwork with the state It CLEARLY states the mileage at 115, - Troy was paid for the wiring harness This was a repair from when the car was first purchased And Genesis was responsible for missing the wiring harness issue We paid Troy I most certainly DID set an appointment for Mr [redacted] I clearly stated the date and time Mr [redacted] REFUSED When he refused and threatened again reporting us And threatening a lawsuit? I told Mr [redacted] that I would no longer try to work with him The constant harassment from this matter is quite embarrassing Mr [redacted] has repeatedly threatened and badgered me I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family Not all correspondence was done through texting There were emails and phone messages as well In Mr [redacted] s first complaint? He clearly states this......This situation is NOT covered under warranty! A catalytic converter is NOT covered It is a WEARABLE item He has accused us of lying This is completely unacceptable and completely untrue We have been accused of rigging the emissions inspection to get the [redacted] to pass The paperwork from [redacted] on 6/12/clearly shows THREE CODES NONE OF THEM ARE FOR A CATALYTIC CONVERTER
My name is [redacted] at Genesis Motor LLC. I have completely reviewed the attached complaint from [redacted] . Please see attached email. We are a small dealership in [redacted] [redacted] lives in Maryland. I was surprised when we were... called regarding "leaks" on the car. My initial thought was that something had been missed by my garage. When I contacted my garage I was told there were no leaks. That normal seepage occurs and that there WERE NO LEAKS. So I sent out the photos that [redacted] sent me to a local garage that we use. Attached are his findings. I wanted to be 100% sure.At no time did I say that I would take care of everything. I forwarded this information to my garage and to [redacted] We are not responsible for this repair.Sincerely, [redacted] Genesis Motor LLC
Ok- I am responding to each of Mr [redacted] s points This is Kim from Genesis Motor1- We have addressed every repair that the lights were causing The catalytic converter was NOT one of these issues2- At NO time did Larry F [redacted] tell Mr [redacted] to go back to [redacted] *** Mr [redacted] KNOWS this Mr [redacted] told me that Troy M [redacted] told him to bring the car back to [redacted] *** I called Troy regarding this? And he told me that he NEVER told Mr [redacted] to bring the car back to [redacted] *** When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE4- Attached - Please find a copy of the title that was made the day of sale Rettews Notary filed the paperwork with the state It CLEARLY states the mileage at 115, - Troy was paid for the wiring harness This was a repair from when the car was first purchased And Genesis was responsible for missing the wiring harness issue We paid Troy I most certainly DID set an appointment for Mr [redacted] I clearly stated the date and time Mr [redacted] REFUSED When he refused and threatened again reporting us And threatening a lawsuit? I told Mr [redacted] that I would no longer try to work with him The constant harassment from this matter is quite embarrassing Mr [redacted] has repeatedly threatened and badgered me I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family Not all correspondence was done through texting There were emails and phone messages as well In Mr [redacted] s first complaint? He clearly states thisThis situation is NOT covered under warranty! A catalytic converter is NOT covered It is a WEARABLE item He has accused us of lying This is completely unacceptable and completely untrue We have been accused of rigging the emissions inspection to get the [redacted] to pass The paperwork from [redacted] on 6/12/clearly shows THREE CODES NONE OF THEM ARE FOR A CATALYTIC CONVERTER
My name is Kim C[redacted] and I am the Sales Manager at Genesis Motor LLC.On June 3, 2015, [redacted] bought a 2001 Old [redacted] from my company. Mileage on the car was 115,715. An extended warranty was offered to Mr. [redacted] and he declined. A basic powertrain warranty was included with...
the purchase of the vehicle. Catalytic converters are not covered under this warranty.The next day I received a call from Mr. [redacted] stating a few issues with the car. After a couple days of back and forth as to how to handle the repairs, Mr. [redacted] mentioned his mechanic, Troy M[redacted]. I gave the ok for Troy to look at the car and not bring it all the way back to Manheim.On the bill from Troy were 4 issues with the car. At no time was a catalytic converter issue mentioned. The entire bill was paid by Genesis Motor LLCTroy tested the PCM and it was recommended that the car be brought to a GM Dealership to reprogram. Mr. [redacted] used [redacted], which again, I approved repairs. The car was taken to [redacted] on 06/12/2015 where diagnostics were run for a check engine light. No where on this bill does it show a bad catalytic converter. At this point, 173 miles were put on the car.Neither Troy or [redacted] diagnosed a bad catalytic converter as of mid June.On 07/15/15, Mr. [redacted] brought the [redacted] to [redacted] without Genesis knowing. Mr. [redacted] insisted that we pay for diagnostics to [redacted] and pay for a new catalytic converter. On the new bill from [redacted], it shows mileage at 117,062. I told Mr. [redacted] that we would not be paying for diagnostics. At this point 1,347 miles had been put on the car. A basic powertrain warranty does not cover a catalytic converter. Mr. [redacted] was made aware of this. I set up an appointment with a repair shop in Ephrata that does catalytic converter work for Genesis to help Mr. [redacted]. I was very clear that we would give him our pricing and that the repair cost would be his responsibility.Mr. [redacted] refused our help. Genesis Motor was under no obligation to assist in this repair. We had repeated threats of going to the States attorney, The Revdex.com, reporting our mechanic(claiming that we somehow rigged emissions) to the state and filing a civil suit against us, if we did not do the catalytic converter work for Mr. [redacted].After weeks of nasty emails, phone calls and texts, I told Mr. [redacted] that I would no longer be taking his calls or responding to his texts.In closing, Genesis Motor LLC is under no obligation to Mr. [redacted].
My name is [redacted] at Genesis Motor LLC. I have completely reviewed the attached complaint from [redacted]. Please see attached email. We are a small dealership in [redacted] lives in Maryland. I was surprised when we were...
called regarding "leaks" on the car. My initial thought was that something had been missed by my garage. When I contacted my garage I was told there were no leaks. That normal seepage occurs and that there WERE NO LEAKS. So I sent out the photos that [redacted] sent me to a local garage that we use. Attached are his findings. I wanted to be 100% sure.At no time did I say that I would take care of everything. I forwarded this information to my garage and to [redacted]We are not responsible for this repair.Sincerely, [redacted]Genesis Motor LLC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:1. If Genesis Motor Company has addressed each issue regarding the illuminating warning dash lights, why are the same warning lights still illuminating today that were illuminating the very first day when we were driving the vehicle from their Dealership? We feel this dealership had cleared the warning light prior to us coming out to test drive the vehicle and the issues were being covered up. It would be interesting to hear what the previous owner says about any warning lights illuminating on this vehicle prior to Genesis Motor Company purchasing the vehicle from them. 2. Larry F[redacted] did tell me to take the vehicle back to [redacted] to have it checked when I was at his dealership on June 29th. Mr. F[redacted] and his mechanic know the Catalytic Converter code was coming up on the on board computer on June 29th when the car was taken back to them. If they state different, they are lying! My grandson was there with me that day and heard them tell us that too.4. The concern on the mileage was that it was not on the copy of the bill of sale that was given to us on the day we purchased the car. See the copy we submitted. It was written in on the dealerships copy after we left. 5. Troy was paid to install the wiring harness and he did. However, that didn't fix the problem. The wiring harness was bad, but Troy says the vehicle also needs an ABS pump. The quote to purchase a used ABS pump is $255.00.6. We were at no time informed that an appointment was made to replace the Catalytic Converter. If there was a date & time, we would have taken the car to have it replaced. We would rather had our mechanic replace the converter and that is what we told Ms. C[redacted]. At that point she refused to set the appointment and when we contacted her later, she did not respond.Ms. C[redacted] & Genesis Motor Company should be embarrassed that they would put a customer through the ordeal they have put us through. We purchased this car in good faith from this dealership and since June 3rd we have had nothing but stress and problems with getting this vehicle to be in normal operating condition. Furthermore, I will never sign off on this complaint unless the vehicle has the Catalytic Converter replaced and the dashboard warning lights are not illuminated.
Regards,
[redacted]
Ok- I am responding to each of Mr. [redacted]s points.... This is Kim from Genesis Motor.1- We have addressed every repair that the 4 lights were causing. The catalytic converter was NOT one of these issues.2- At NO time did Larry F[redacted] tell Mr. [redacted] to go back to [redacted]. Mr. [redacted] KNOWS this. Mr. [redacted] told me that Troy M[redacted] told him to bring the car back to [redacted]. I called Troy regarding this? And he told me that he NEVER told Mr. [redacted] to bring the car back to [redacted]. When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE.4- Attached - Please find a copy of the title that was made the day of sale. Rettews Notary filed the paperwork with the state. It CLEARLY states the mileage at 115,715. 5 - Troy was paid for the wiring harness. This was a repair from when the car was first purchased. And Genesis was responsible for missing the wiring harness issue. We paid Troy.6. I most certainly DID set an appointment for Mr. [redacted]. I clearly stated the date and time. Mr. [redacted] REFUSED. When he refused and threatened again reporting us..... And threatening a lawsuit? I told Mr. [redacted] that I would no longer try to work with him. The constant harassment from this matter is quite embarrassing. Mr. [redacted] has repeatedly threatened and badgered me. I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family. Not all correspondence was done through texting. There were emails and phone messages as well. In Mr. [redacted]s first complaint? He clearly states this......This situation is NOT covered under warranty! A catalytic converter is NOT covered...... It is a WEARABLE item. He has accused us of lying. This is completely unacceptable and completely untrue. We have been accused of rigging the emissions inspection to get the [redacted] to pass. The paperwork from [redacted] on 6/12/15 clearly shows THREE CODES. NONE OF THEM ARE FOR A CATALYTIC CONVERTER.
My name is Kim C[redacted] and I am the Sales Manager at Genesis Motor LLC.On June 3, 2015, [redacted] bought a 2001 Old [redacted] from my company. Mileage on the car was 115,715. An extended warranty was offered to Mr. [redacted] and he declined. A basic powertrain warranty was...
included with the purchase of the vehicle. Catalytic converters are not covered under this warranty.The next day I received a call from Mr. [redacted] stating a few issues with the car. After a couple days of back and forth as to how to handle the repairs, Mr. [redacted] mentioned his mechanic, Troy M[redacted]. I gave the ok for Troy to look at the car and not bring it all the way back to Manheim.On the bill from Troy were 4 issues with the car. At no time was a catalytic converter issue mentioned. The entire bill was paid by Genesis Motor LLCTroy tested the PCM and it was recommended that the car be brought to a GM Dealership to reprogram. Mr. [redacted] used [redacted], which again, I approved repairs. The car was taken to [redacted] on 06/12/2015 where diagnostics were run for a check engine light. No where on this bill does it show a bad catalytic converter. At this point, 173 miles were put on the car.Neither Troy or [redacted] diagnosed a bad catalytic converter as of mid June.On 07/15/15, Mr. [redacted] brought the [redacted] to [redacted] without Genesis knowing. Mr. [redacted] insisted that we pay for diagnostics to [redacted] and pay for a new catalytic converter. On the new bill from [redacted], it shows mileage at 117,062. I told Mr. [redacted] that we would not be paying for diagnostics. At this point 1,347 miles had been put on the car. A basic powertrain warranty does not cover a catalytic converter. Mr. [redacted] was made aware of this. I set up an appointment with a repair shop in Ephrata that does catalytic converter work for Genesis to help Mr. [redacted]. I was very clear that we would give him our pricing and that the repair cost would be his responsibility.Mr. [redacted] refused our help. Genesis Motor was under no obligation to assist in this repair. We had repeated threats of going to the States attorney, The Revdex.com, reporting our mechanic(claiming that we somehow rigged emissions) to the state and filing a civil suit against us, if we did not do the catalytic converter work for Mr. [redacted].After weeks of nasty emails, phone calls and texts, I told Mr. [redacted] that I would no longer be taking his calls or responding to his texts.In closing, Genesis Motor LLC is under no obligation to Mr. [redacted].
Ok- I am responding to each of Mr. [redacted]s points.... This is Kim from Genesis Motor.
1- We have addressed every repair that the 4 lights were causing. The catalytic converter was NOT one of these issues.
2- At NO time did Larry F[redacted] tell Mr. [redacted] to go back to [redacted]. Mr. [redacted] KNOWS this. Mr. [redacted] told me that Troy M[redacted] told him to bring the car back to [redacted]. I called Troy regarding this? And he told me that he NEVER told Mr. [redacted] to bring the car back to [redacted]. When the car was brought to [redacted] [redacted] on 6/12/15,THERE WAS NO CATALYTIC CONVERTER CODE.
4- Attached - Please find a copy of the title that was made the day of sale. Rettews Notary filed the paperwork with the state. It CLEARLY states the mileage at 115,715.
5 - Troy was paid for the wiring harness. This was a repair from when the car was first purchased. And Genesis was responsible for missing the wiring harness issue. We paid Troy.
6. I most certainly DID set an appointment for Mr. [redacted]. I clearly stated the date and time. Mr. [redacted] REFUSED. When he refused and threatened again reporting us..... And threatening a lawsuit? I told Mr. [redacted] that I would no longer try to work with him.
The constant harassment from this matter is quite embarrassing. Mr. [redacted] has repeatedly threatened and badgered me. I was receiving texts as early as 6am from him and as late as 8pm while having dinner with my family. Not all correspondence was done through texting. There were emails and phone messages as well. In Mr. [redacted]s first complaint? He clearly states this......
This situation is NOT covered under warranty! A catalytic converter is NOT covered...... It is a WEARABLE item. He has accused us of lying. This is completely unacceptable and completely untrue. We have been accused of rigging the emissions inspection to get the [redacted] to pass.
The paperwork from [redacted] on 6/12/15 clearly shows THREE CODES. NONE OF THEM ARE FOR A CATALYTIC CONVERTER.