We replaced mechanism on recliner last week we originally replaced motor because the back would not come all the way up at that time we found the mechanism was bentDue to the fact that this is one a big mans chair once the mechwas built it had to ship by common carrier which took longer than normalI noticed you had date of purchase as the chair was actually purchased 12/2/The warranty on chair only covers labor for one year, however we never charged her any labor for the three times we went to her houseMy service man said the chair was working normally nowThank You , Randy W [redacted]
Our original complaint was simply that it was taking so long to repair the chair. My wife is suffering from progressive MS and uses the recliner to sleep in and stays in it almost most of the day. So since the chair was broken, our only option would have been to purchase another chair. Since we are both on a fixed income, that is not currently possible. We were not informed about the labor charges. We were not demanding free repairs, we simply could not remember exactly when we purchased the chair from them.. [redacted] and I are satisfied that the chair is fixed and now functional. As her caregiver, I thank you for your assistance. Sincerely, [redacted]
We replaced mechanism on recliner last week we originally replaced motor because the back would not come all the way up at that time we found the mechanism was bent. Due to the fact that this is one a big mans chair once the mech. was built it had to ship by common carrier which took longer than...
normal. I noticed you had date of purchase as 2017 the chair was actually purchased 12/2/2014. The warranty on chair only covers labor for one year, however we never charged her any labor for the three times we went to her house. My service man said the chair was working normally now. Thank You , Randy W[redacted]
We replaced mechanism on recliner last week we originally replaced motor because the back would not come all the way up at that time we found the mechanism was bentDue to the fact that this is one a big mans chair once the mechwas built it had to ship by common carrier which took longer than normalI noticed you had date of purchase as the chair was actually purchased 12/2/The warranty on chair only covers labor for one year, however we never charged her any labor for the three times we went to her houseMy service man said the chair was working normally nowThank You , Randy W [redacted]
Our original complaint was simply that it was taking so long to repair the chair. My wife is suffering from progressive MS and uses the recliner to sleep in and stays in it almost most of the day. So since the chair was broken, our only option would have been to purchase another chair. Since we are both on a fixed income, that is not currently possible. We were not informed about the labor charges. We were not demanding free repairs, we simply could not remember exactly when we purchased the chair from them.. [redacted] and I are satisfied that the chair is fixed and now functional. As her caregiver, I thank you for your assistance. Sincerely, [redacted]
We replaced mechanism on recliner last week we originally replaced motor because the back would not come all the way up at that time we found the mechanism was bent. Due to the fact that this is one a big mans chair once the mech. was built it had to ship by common carrier which took longer than...
normal. I noticed you had date of purchase as 2017 the chair was actually purchased 12/2/2014. The warranty on chair only covers labor for one year, however we never charged her any labor for the three times we went to her house. My service man said the chair was working normally now. Thank You , Randy W[redacted]