Genesis Virgin Hair

Hi, I just placed an order with Genesis Virgin Hair a few days ago (9/22/18)...and I've been trying to get in contact with them to cancel my order. I do no wish to have the hair, I found something else that will suit my needs. I can't believe the reviews I'm seeing, and I can't help but to feel taken advantage of. I usually read reviews and do research before paying my money online. I didn't because this was a reputable company and I have ordered in the past (2013ish). How do I go about getting my money back? Has anyone gotten a Refund? I already am pushing for my REFUND because it looks like the hairnwill never get to me (based on the handful of reviews on here). I'm so disappointed and can't help but to feel like I got played. This is ridiculous. Can anyone suggest how I go about getting my money back. I spent 140 for a frontal.

I placed an order for hair on August 31st today is September 24th and I still have not received any hair any emails nothing I sent two emails I left two voicemails spent $220 and they have not even responded and let me know when my hair is coming I leave out of town Thursday the 26th to go on vacation and I have no hair I am contacting my bank and letting them know to refund the money for this purchase since no product has been received no one has responded to my emails no one has responded to my phone calls I'm so heartbroken I used to love this company this is by far the worst experience I've ever had with any Merchant

Thank you for allowing us to review this complaint.  After some consideration, the doctor has decided not to honor Mr. [redacted] request of a refund.  We basically have no response.  HIPAA rules are very strict and even acknowledging you met with someone can be seen as a breech. ...

So, no response.  If you have any questions, please call me. Our company has been in business for over 50 years and we have a solid reputation with the referring dentists and orthodontists in the south central Wisconsin area.  We are referral only so the community of professionals who refer to us review the doctor’s work on a daily basis.  Our internal surveys of patients showed over 95% customer satisfaction.  The doctors stand behind the work they do. If you have a moment, I would like to request an update of the company’s profile.  Under “Business Management” Fran and Barbara should be deleted since they are no longer managers at the center.  Please remove both from our listing(s):  [redacted]. Thank you, [redacted]. [redacted]Human Resources ManagerCenter for Oral & Maxillofacial Surgery7007 Old Sauk RoadMadison, WI 53717608-819-8761 direct608-833-1737 fax

My order has not been delivered and it has been a little over a month.I submitted an order on 04/03/2016 for a 14 inch closure and 2 bundles of Brazilian wavy hair in 14 and 16 inches. The order total was 193.29, and I paid with my debit card information through [redacted] I received an email with the order number [redacted] advising it would take 7 to 10 business days for processing. I waited until 04/14 before sending an email to [redacted]@gmail.com, inquiring about the order. It states on their website that I should receive a response in 24 hours. I did not receive a response and sent a second email on 04/19. I still did not receive a response, and sent a final email on 05/08 requesting a refund of the order I placed. I still have yet to receive a response from anyone at the company.Desired SettlementI am requesting a refund of the 193.29 I spent on the product I never received.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The company reached out to me, and has stated they will mail me the hair. I emailed them back and let them know I will go ahead and take the hair.

I placed an order for 3 bundles of hair which was to take 7-10 business days to ship. It's been a little over two weeks and I've heard nothing. I placed an order with this company on 04/01/16. I purchased a 14,16 and 18 inch bundle (a total of three bundles) of hair at $54, $59 and $64. With shipping included my credit card was charged $187.30 on the same day of purchase 04/01/16. I received a confirmation email as well as an order [redacted] on the same day of purchase. The email also stated that I would be emailed the shipment information after processing (which again the site stated 7-10 business days.) I waited until a few days before the 10th business day and at this point was very concerned. I then sent an email on 04/11/16 (4 days before expected shipment) to see if I could get an update. The site states "If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via email at [redacted]@gmail.com and one of our experience team members will get back to you within 24 hours." I waited 24 hours and heard nothing. Since then I have contacted the business on 04/13/16 regarding the same issue of not hearing back on my order, and then a final time today 04/15/16. At this point I am just very disappointed in the integrity of this business. This is my first time purchasing from them and I had high hopes.But at this point I just had to escalate this to get a response on a simple request. I believe compensation would be justifiable as I have waited patiently and been nothing but cordial in the emails to the business. Their 24 hr email response promise as well as their shipment info they state on their site is false and I should be compensated.Desired SettlementI would like for the company to please contact me back in regards to my order. I still would like the product but I do not understand why the business has gone silent since I have made my purchase. As I stated before I believe compensation is in order for the company failing to fulfill the promises they stated on their site. It is simply false advertisement and as a new consumer I feel this is very undeserved. I gave my money to this company because I trusted that they would fulfill their promises. Business Response My apologies for our delay in shipping your order. Someone from our staff will be contacting you.Thank youConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am happy that a representative finally got back to me via email on Tuesday 04/19, and the business responded to my complaint the same date. However, we are a day away from the end of the week and I STILL have not received a shipment email. The email response stated the business is falling behind and I should receive my shipment email by the end of the week. Until I receive such confirmations I cannot accept this response. If I do not receive the shipment email by tomorrow 04/22 then we are nearing a MONTH since I placed my order. This is unacceptable. The business has still failed to fulfill yet another promise on their part. After receiving their email on 04/19/16 stating that they fell behind and I would receive my shipment email by the end of the week, this still did not happen. It is 04/23/16 and I have heard nothing from the business. This is the third weekend to have passed since I placed my order on 04/01/16. I would like a partial refund. I still want the hair but for the amount I paid in shipping and taxes this is not fair.Final Business Response Good evening,This order was shipped with signature confirmation in April. The order shows delivered and signed for. We sent tracking to customer and customer has responded to us via email. Thank you,GVHC

I ordered hair. The company hasn't sent out any confirmation of the status of the hair however they have taken my money from my account. I ordered hair from the company on April 11, 2016. In the amount of $274.80. The site says that it would be shipped anywhere between 7 to 10 business days. I have tried contacting them however there was an email sent saying that they have been backed up and they will get to the order soon. There is no contact number on the site and I thought it would have been here by now.Desired SettlementI would like a refund being that this has been very unprofessional.

I ordered hair/weave from this "company", but have yet to receive it or any response.I purchased 2 24" bundles of Peruvian Virgin Wavy hair (Order #: [redacted] and the [redacted] from this online "company", Genesis Virgin Hair Company, on 3/1/16, but have yet to receive my order. The status of my order as of today (3/19/16) is "New" which is not new as it's been 18 days since placing my order. I have emailed them at the given email address on their website and social media of [redacted]@gmail.com (3/9, 3/13, and 3/18), called and left a voice message to a number (XXX-XXX-XXXX) that my bank gave to me belonging to a [redacted], and messaged via social media; All without a response. Their website [redacted] shipping address is:GENESIS VIRGIN HAIR CO[redacted] XXXXXThe website states the processing time is 7 business days which I don't understand why when they charge $10.30 for shipping [redacted] via [redacted] In total I paid $166.30 which includes the shipping and handling, and my method of payment was my Credit Card. I noticed they had an option for [redacted] but I couldn't remember my credentials at that time, but that should not matter since they were paid in full.I was referred to this "company" by a close friend, and even some of the online reviews helped me with choosing GVHC, so initially I was excited with this being my first and now LAST experience with them. It's upsetting and frustrating that anyone would have a business, and are ok with scamming their customers. You shouldn't pick and choose who you want to respond to because after all it is a business. If your website/clause states "one of our experienced team members will contact you in 24 hours after stating a concern", that is what the customer EXPECTS because that's what you guarantee. Also, if you guarantee 7 day processing (excluding weekends and holidays) then adhere to your promise. The customer would understand if you're a one person business and you may respond within 48-72 hours, but you MUST respond. It's bad business when you don't. At this point I don't even want the hair anymore, I just want a full refund of $166.30 to my bank account as I have not received any product. This is definitely a lessons learned, and I will stick with the companies I know, especially if they are an online "company" only when dealing with hair vendors.Thank you for your time.[redacted]Desired SettlementI would like to resolve this situation by receiving a full refund that I paid via my credit card of $166.30 which includes the shipping and handling because I NEVER received the product I ordered. No one from Genesis Virgin Hair Company contact me, and if they say they did they would be lying. If there are any questions or concerns you may have please don't hesitate to contact me. Thank youFinal Consumer Response Consumer informed the Revdex.com that Genesis issued a refund to her.

I placed my order with Genesis Virgin Hair on Friday, March 4th. I was told at that time that it would take 7 business days to process my order and that this time was not included within the time needed for shipping. On March 15th (the 7th business day), I received an email from Genesis Virgin Hair indicating that my order had been processed and that I would receive an email from [redacted] with my tracking/shipping information. I was also told in that follow up email that with standard shipping I should be received within 2 to 3 business days. As of today, March 30th (18 business days since my order was originally placed) I have not received any follow up emails from [redacted] or Genesis Virgin Hair on the status of my order. I have sent 3 emails to Genesis Virgin Hair regarding the shipping and status of my order and have received no response.Desired SettlementI would like to be informed on the status of my order. Is it going to be shipped or has the order been cancelled? If the order is not going to be shipped by April 4th (21 business days after order was originally placed), I would like to cancel my order and receive a full refund.Business Response We apologize for our delay in shipping your order. Order has already shipped and shows received .[redacted] tracking: XXXXXXXXXXXXXXXXXXXXXXThank you ,GVHC

I have purchased a laced closure on 4/19/16 order Number [redacted] I havent received it yet. I have emailed this company several times and messageI purchased a laced closure wavy order Number [redacted] I haven't received a tracking number or the lace closure. I been trying to contact this company through email and messaging on [redacted]. Still no response. I would like my refund.Desired SettlementAt least try to make an effort and try to make up for what they did. Business Response Hi Mrs.[redacted]We apologize for our delay in fulfilling your order. A refund of $80.29 has been sent. If you have any other questions or concerns please email us and we will assist you .Thank you,GVHC CSRConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I have received email. To receive transfer of my refund. Thank you

Placed an order (Order number: [redacted]with Genesis Virgin Hair on 29 Feb 16 and have yet to receive the order or an update after emailing about ord.I placed an order (Order number: [redacted]on 2/29/16 totaling $190.99 with Genesis Virgin Hair. Order consisted of XXXXX LACE CLOSURE -WAVY/STRAIGHT/CURLY/KINKY STRAIGHT TEXTURE: WAVY $69.99, [redacted] BRAZILIAN VIRGIN WAVY Size: 18 INCH - $63.00, and [redacted] BRAZILIAN VIRGIN WAVY Size: 16 INCH $58.00. I have yet to receive the order or a response from the business when trying to ascertain an update via email. As of today, 13 Apr 16, the business has been non responsive. I'm requesting cancellation of the order and a full refund. No phone number was provided for the business; contact information business is as follows: GENESIS VIRGIN HAIR, [redacted] XXXXX [redacted]@gmail.comDesired SettlementCancellation of order and a full refund of $190.99.Business Response My apologies. Csr will be contacting you shortly today regarding your order. Thank you-GVHC

I purchased virgin hair from an online vendor 02/23/16. Haven't received shipping information nor product. Contacted business 3 times no response. Purchased 2 brazilian deep curly bundles. 1-18" and 1-20" on 02/23/16 and money was withdrawn from my account 02/24/2016. Company's website states shipping information will be emailed when transaction is complete and begin processing. No shipping details have been received. I have contacted company 03/01/2016 via telephone. No one answered. I left a voicemail. No response. 03/08/2016 I sent an email from their website. No response. Today 03/11/2016, I contacted company via [redacted] and she blocked me from contacting her. 03/11/2016 I called again. No answer. $159.75 using my debit card. [redacted] ownerDesired SettlementRefund my moneyBusiness Response Order was shipped out late however customer has received and signed for package .[redacted] Tracking number XXXXXXXXXXXXXXXXXXXXXXTracking Number: TRACKINGXXXXXXXXXXXXXXXXXXXXXXImage of a progress bar displaying delivered status deliveredSigned for By: [redacted] // [redacted] XXXXX // 11:03 amProduct & Tracking Information[redacted] Product:[redacted] 2-DayTMFeatures:Signature ConfirmationTMUp to $100 insurance includedRestrictions Apply [redacted] Insurance info iconDATE & TIMESTATUS OF ITEMLOCATIONMarch 12, 2016 , 11:03 amDelivered, Individual Picked Up at [redacted], ** XXXXX Your item was picked up at a [redacted] at 11:03 am on March 12, 2016 in [redacted], ** XXXXX. The item was signed for by [redacted].March 11, 2016 , 4:26 pmNotice Left (No Authorized Recipient Available)[redacted], ** XXXXX March 11, 2016 , 9:38 amOut for Delivery[redacted], ** XXXXX March 11, 2016 , 8:07 amSorting Complete[redacted], ** XXXXX March 11, 2016 , 5:12 amArrived at [redacted], ** XXXXX March 10, 2016 , 9:39 pmArrived at [redacted] Destination Facility[redacted], ** XXXXX March 9, 2016 , 9:36 pmArrived at [redacted] Origin Facility[redacted] XXXXX March 9, 2016 , 6:22 pmDeparted [redacted] XXXXX March 9, 2016 , 2:27 pmAcceptance[redacted] XXXXX

When I purchased my item it said my package would arrive May 5, 2016 it is now May 9,2016 and I have not received anything.I ordered hair April 28,2016 and the website stated I would receive my package on May 5, 2016. I received an email on May 2,2016 stating that my package had been shipped. Priority mail takes up to three days. I emailed Genesis Virgin Hair company May 6 ,2016 and May 7, 2016 no replay. My order number was [redacted] and I paid with my Visa card in the amount of $179.00. I STILL HAVE NOT RECEIVED MY HAIR. I WANT A FULL REFUND, I DO NOT WANT TO DO BUSINESS WITH GENESIS VIRGIN HAIR ANY LONGER. I DO NOT WANT THE HAIR SO DO NOT SEND IT. REFUND MY MONEY, THANK YOU.Desired SettlementI want my money refunded immediately.Business Response This order has shipped .No email received from customer prior to filing this complaint . Order shipped out within our stated processing time on our website.Usps tracking number XXXXXXXXXXXXXXXXXXXXXThank you ,GVHC CSR-2 Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Ordered hair 3/14/16 stated it would take 5 -7 days never received hair email no answer. No phone to call and speak with anyone.Never received my order. Emailed no answer can not call to speak with anyone which tells me they took their contact number off for a reason which most likely are for complaints. My daughter has a prom to attend on the 4/10/16, So we will have to spend more money. We would like our money back as soon as possible to replace the extra we had to spend. Bad customer service.Desired SettlementPlease give us a refund and put contact phone number for customers to call, if not stop taking people money and hiding from them. Business Response Order has already been shipped and delivered to customer. Thank you,GVHCConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I stated no because I am not happy with how long it took for me to receive my product. I feel the only reason they sent it was because I made a complaint to you. NO telling how may other customers they are doing like this. Also no way to contact them but by email. I know there's nothing you can do about that I will just not do business any more with a business that has no one to speak to just to resolve issues such as this.

The item I purchased has not been shipped. No response to my four emails.I purchase a lace frontal on April 5, 2016. Per the website, I should allow 7-10 business days for the item to ship. As of today, it has been a total of 12 days without a shipment date and response to my four emails. At this time I'm requesting a full refund.Purchase date: April 5, 2016Form of payment: Visa Debit CardOrder#: [redacted]Item ID: XXXXXItem: Lace Frontal Brazilian - Wavy TexturePrice: $149.99 plus $10.75 Shipping fee = $160.74Email Dates To Genesis:April 14, 2016April 18, 2016April 19, 2016Desired SettlementI would like the item I purchased within 3 business days or a full refund.Final Consumer Response I received this email reply below from Genesis on April 25, 2016:Good Morning, Unfortunately we are experiencing some difficulties with our payment processor and in an effort to correct the current problem we need a small amount of your assistance. The merchant has not given us any funds from orders placed and therefore Genesis Virgin Hair Company is requesting you to contact your bank or creditcard company and file an item not received chargeback/dispute. Your bank or credit card company will retrieve the funds and credit back to your account. After this you may reorder by sending us the textures and legnths you desire and we will then issue a new invoice for your purchase . Unfortunately we can no longer depend on the merchant to reimburse us or shipproducts without knowing if or when we will receive the funds from orders that are already placed. If we can further assist you with anything please feel free to contact us back. GVHC CSR I filed a claim with my bank and received a credit in my account today for $160.74.Thank you.[redacted] XXX-XXX-XXXX